Sr HR Generalist

Role Overview: You play a pivotal role in fostering a positive and productive work environment by designing, implementing, and managing employee welfare programs. Prioritizing employees" physical, emotional, and social well-being contributes to higher engagement, retention, and overall organizational success. Key Responsibilities: - Design and maintain protocols for immediate response to employee health emergencies within the workplace - Develop holistic wellness initiatives including mental health support, fitness programs, and preventive healthcare - Organize events, workshops, and campaigns to promote team bonding, motivation, and a sense of belonging - Ensure compliance with labor laws and internal welfare policies - Liaise with external partners to deliver welfare services - Coordinate employee involvement in CSR initiatives and community outreach programs - Conduct regular surveys to assess employee satisfaction and welfare needs and prepare reports with actionable insights - Act as a confidential point of contact for employee concerns, ensuring timely resolution and escalation when necessary Qualification Required: - Education: Bachelors/Masters in HR, Psychology, Social Work, or related field - Experience: 5+ years in HR or welfare roles, preferably in ITeS or BPO environments - Skills: Empathy, communication, conflict resolution, program management, data analysis - Tools: Familiarity with HRMS platforms, survey tools, and wellness apps Additional Company Details (if present in JD): ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. With a 30+-year track record, ResultsCX designs, builds, and delivers digitally influenced customer journeys to achieve satisfaction and loyalty. Their core expertise includes actionable analytics, CCaaS, and the SupportPredict AI-powered digital experience platform. The company's growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide is driven by exceptional individuals working together in a high-performing, fun culture. Omitting the "About The Company" section as it does not provide relevant information for the job description.,