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NTT DATA
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ITIL Account Service Operations Sr Analyst

ITIL Account Service Operations Sr Analyst

NTT DATA

3 - 7 years

0 Lacs

noida uttar pradesh

Posted:1 day ago| Platform: Shine logo

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Skills Required

itil process leadership skills conflict resolution customer service facilitation knowledge of itil tools verbal written communication skills ability to create document process executive presentation

Work Mode

On-site

Job Type

Full Time

Job Description

You are invited to join NTT DATA as an ITIL Account Service Operations Sr Analyst in Noida, Uttar Pradesh (IN-UP), India. At NTT DATA, we are looking for individuals who are exceptional, innovative, and passionate about their work. If you are seeking to be part of an inclusive, adaptable, and forward-thinking organization, we encourage you to apply now. **Role Overview:** As an ITIL Account Service Operations Sr Analyst, you will be responsible for the following key areas: **Key Responsibilities:** - Strong understanding of ITIL process and principles - Leadership skills - Experience with handling multiple accounts - Knowledge of ITIL tools - Strong verbal and written communication skills - Strong ability to create and document processes - Competencies in conflict resolution, customer service, facilitation, and executive presentation **Qualifications Required:** - Experience in ITIL processes - Leadership experience - Proficiency in ITIL tools - Excellent communication skills - Ability to create and document processes effectively - Competencies in conflict resolution, customer service, facilitation, and executive presentation **About NTT DATA:** NTT DATA is a $30 billion global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, we have experts in over 50 countries and a robust partner ecosystem. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as application development, implementation, and management. NTT DATA is a leading provider of digital and AI infrastructure globally and is part of the NTT Group, investing over $3.6 billion annually in R&D to drive organizations and society into the digital future confidently and sustainably. Visit us at us.nttdata.com for more information.,

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ITIL Account Service Operations Sr Analyst