ITIL Account Service Operations Sr Analyst

You are invited to join NTT DATA as an ITIL Account Service Operations Sr Analyst in Bangalore, Karnataka, India. NTT DATA is seeking individuals with a strong understanding of ITIL processes and principles, leadership skills, experience in handling multiple accounts, knowledge of ITIL tools, and excellent verbal and written communication skills. Your role will involve creating and documenting processes, and demonstrating competencies in conflict resolution, customer service, facilitation, and executive presentation. Key Responsibilities: - Strong understanding of ITIL process and principles - Leadership skills - Experience with handling multiple accounts - Knowledge of ITIL tools - Strong verbal and written communication skills - Ability to create and document processes - Competencies in conflict resolution, customer service, facilitation, and executive presentation Qualifications Required: - Proficiency in ITIL processes and principles - Leadership experience - Demonstrated ability in managing multiple accounts - Familiarity with ITIL tools - Excellent verbal and written communication skills - Strong capability in process creation and documentation - Competencies in conflict resolution, customer service, facilitation, and executive presentation About NTT DATA: NTT DATA is a $30 billion global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, NTT DATA has a diverse team of experts across more than 50 countries and a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is at the forefront of digital and AI infrastructure worldwide, committed to helping organizations move confidently into the digital future. NTT DATA is part of NTT Group, investing over $3.6 billion annually in R&D to drive sustainable digital transformation. Learn more at us.nttdata.com.,