Coordinator, Digital Communications Reverse Servicing

Role Overview: You will be responsible for maintaining excellent customer relations by promptly and professionally handling customer inquiries through email. Additionally, you will process various requests from Relationship Managers, other departments, and manage specific tasks requiring email communication. Staying updated on procedural changes and applying them to daily business operations will also be a key part of your role. Key Responsibilities: - Handle customer inquiries received through email and the website - Process requests from Relationship Managers, other departments, and supervisors - Manage specific tasks in MSP that involve sending emails to customers - Provide accurate and timely information to customers via email - Stay informed about procedural changes and apply them in daily operations - Update information in MSP/ Reverse Quest as needed Qualifications Required: - Bachelor's degree or equivalent - Minimum of one-year experience in customer service or collections preferred - Proficiency in Microsoft Office products (Word, Excel, etc.) - Strong written and verbal communication skills - Ability to handle conflict and resolve issues effectively - Adaptability to changing environments - No documented disciplinary action in the past 12 months - Appraisal rating of Effective Performance or above in the last completed performance cycle - Completed 9 months in the current role About the Company: Ocwen Financial Solutions Private Limited is a subsidiary of Onity Group Inc., a prominent non-bank mortgage servicer and originator. The company operates through its primary brands, PHH Mortgage and Liberty Reverse Mortgage. PHH Mortgage focuses on delivering various servicing and lending programs, while Liberty specializes in reverse mortgages aimed at meeting customers" personal and financial needs. Committed to providing exceptional service and value to homeowners, customers, clients, and investors, Onity Group Inc. upholds a Service Excellence philosophy centered on CARE standards - Caring, Accurate, Responsive, and Empowered. All employees are expected to engage with colleagues and customers respectfully, courteously, and professionally, aligning with the company's commitment to delivering on its promises.,