The primary responsibility of this role is to respond to customer queries efficiently via phone, email, and chat. You will be expected to handle customer complaints professionally and maintain accurate records of all interactions. Additionally, you will assist in developing customer service policies, follow up with customers to ensure resolution of their issues, and collaborate with other departments to address customer concerns. Providing product and service information to customers will also be part of your responsibilities. To qualify for this position, you should hold a Bachelor's degree in any discipline and have previous experience in a customer service role, preferably in the FMCG industry. Strong communication and interpersonal skills are essential, along with the ability to handle stressful situations calmly and professionally. Proficiency in using customer service software and CRM tools, as well as excellent problem-solving abilities, are required. Key Skills for this role include Customer Relationship Management (CRM), Communication, Problem-Solving, Time Management, Conflict Resolution, proficiency in Microsoft Office Suite, and experience in Email and Chat Support. This is a full-time position with a day shift schedule. Proficiency in Gujarati language is preferred, and the work location is in person.,
Key Responsibilities: Maintain and update inventory databases on a daily/weekly/monthly basis. Prepare MIS reports related to stock levels, inward & outward movement, consumption, and aging analysis. Conduct inventory reconciliation between physical stock and system records. Track slow-moving, fast-moving, and obsolete stock items and share insights with management. Monitor stock discrepancies and coordinate with warehouse, purchase, and accounts teams for resolution. Generate purchase requirement reports based on minimum stock levels. Assist in monthly/quarterly/yearly stock audits and provide required data. Automate reports (Excel, ERP, or MIS tools) for better accuracy and efficiency. Provide timely and accurate data to management for inventory planning and decision-making. Ensure compliance with company policies and inventory control procedures. Required Skills: Strong knowledge of MS Excel (VLOOKUP, Pivot Tables, Macros preferred). Experience with ERP systems (SAP, Oracle, Tally, or similar). Good analytical and problem-solving skills. Attention to detail and accuracy in reporting. Ability to coordinate with multiple departments. Strong written and verbal communication skills. Qualifications & Experience: Graduate in Commerce, Business Administration, or related field (MBA preferred but not mandatory). 2–5 years of experience in MIS reporting, preferably in inventory/warehouse/supply chain. Key Performance Indicators (KPIs): Accuracy of inventory data vs. physical stock. Timeliness of MIS report submission. Reduction in stock discrepancies. Efficiency in report automation and analysis. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹22,000.00 per month Work Location: In person
As a Customer Service Representative, your role involves responding to customer queries through phone, email, and chat. You will be responsible for efficiently resolving customer complaints and maintaining records of customer interactions and transactions. Additionally, you will play a key role in assisting the development of customer service policies and procedures, ensuring that customers" issues are effectively resolved by following up with them. Collaboration with other departments will be essential to address customer concerns and provide accurate product and service information. Key Responsibilities: - Respond to customer queries via phone, email, and chat - Resolve customer complaints efficiently and professionally - Maintain records of customer interactions and transactions - Assist in the development of customer service policies and procedures - Follow up with customers to ensure their issues are resolved - Work closely with other departments to resolve customer issues - Provide product and service information to customers Qualifications: - Bachelor's degree in any discipline - Previous experience in a customer service role, preferably in the FMCG industry - Strong communication and interpersonal skills - Ability to handle stressful situations calmly and professionally - Proficiency in using customer service software and CRM tools - Excellent problem-solving abilities In this role, you will need to utilize your skills in Customer Relationship Management (CRM), communication, problem-solving, time management, conflict resolution, as well as proficiency in Microsoft Office Suite. This is a full-time position with a day shift schedule. Proficiency in Gujarati language is preferred, and the work location is in person. (Note: No additional details of the company were provided in the job description),
Telecaller – FMCG Sales (B2C Process) Shaligram Lakeview, Vaishnodevi Circle, Ahmedabad, Gujarat Salary: ₹12,000 – ₹15,000 (Negotiable) Company: [Your Company Name] We’re hiring Telecallers for FMCG product sales (B2C process). If you can speak fluent Gujarati and love connecting with customers — join us! Responsibilities:Handle customer queries via phone, email & chat Promote and sell FMCG items to customers Maintain records of calls & transactions Resolve customer complaints and follow up Coordinate with internal teams for smooth operations Requirements:Freshers & Experienced both can apply Strong Gujarati communication skills (mandatory) Basic computer knowledge Good persuasion & customer service attitude Perks & Benefits: Overtime Pay Health Insurance Flexible Working Hours ESI (ESIC) Contact: 9974940600 - Nikhil patel Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Health insurance Work Location: In person
Telecaller – FMCG Sales (B2C Process) Shaligram Lakeview, Vaishnodevi Circle, Ahmedabad, Gujarat Salary: ₹12,000 – ₹15,000 (Negotiable) Company: [Your Company Name] We’re hiring Telecallers for FMCG product sales (B2C process). If you can speak fluent Gujarati and love connecting with customers — join us! Responsibilities:Handle customer queries via phone, email & chat Promote and sell FMCG items to customers Maintain records of calls & transactions Resolve customer complaints and follow up Coordinate with internal teams for smooth operations Requirements:Freshers & Experienced both can apply Strong Gujarati communication skills (mandatory) Basic computer knowledge Good persuasion & customer service attitude Perks & Benefits: Overtime Pay Health Insurance Flexible Working Hours ESI (ESIC) Contact: 9974940600 - Nikhil patel Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Health insurance Work Location: In person