The primary responsibility of this role is to respond to customer queries efficiently via phone, email, and chat. You will be expected to handle customer complaints professionally and maintain accurate records of all interactions. Additionally, you will assist in developing customer service policies, follow up with customers to ensure resolution of their issues, and collaborate with other departments to address customer concerns. Providing product and service information to customers will also be part of your responsibilities. To qualify for this position, you should hold a Bachelor's degree in any discipline and have previous experience in a customer service role, preferably in the FMCG industry. Strong communication and interpersonal skills are essential, along with the ability to handle stressful situations calmly and professionally. Proficiency in using customer service software and CRM tools, as well as excellent problem-solving abilities, are required. Key Skills for this role include Customer Relationship Management (CRM), Communication, Problem-Solving, Time Management, Conflict Resolution, proficiency in Microsoft Office Suite, and experience in Email and Chat Support. This is a full-time position with a day shift schedule. Proficiency in Gujarati language is preferred, and the work location is in person.,

More Jobs at Sahaj Oil & Food Pvt Ltd

Outbound Telesales

ahmedabad, gujarat

2.0 - 6.0 yrs

Salary: Not disclosed

MIS Executive

waghodia road, vadodara, gujarat

5.0 - 5.0 yrs

INR 1 - 2 Lacs

MIS Executive

india

Experience: Not specified

INR 1 - 2 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Sahaj Oil & Food Pvt Ltd

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Outbound Telesales