Technical Account Manager

About B2BHolidays

B2BHolidays is a leading travel technology company based in London, specialising in providing flight and hotel services to online travel agencies and government organisations globally. We're transforming the travel tech space with high-performance, distributed systems that handle tens of thousands of requests per second. Our microservice architecture is built in Rust to deliver speed, safety, and reliability across massive hotel data pipelines.

We connect and empower the world of travel through our network of global accommodation partners, serving high-value clients including tour operators, travel agents, and loyalty schemes across multiple source markets. Our tech-driven approach, combined with a customer-first philosophy and deep industry relationships, sets us apart in the competitive travel technology landscape.

Job Summary

This position is specifically designed for India-based candidates with strong technical backgrounds in travel technology, API integrations, and accommodation distribution systems.

Key Responsibilities

Technical Integration Management

- Manage B2B integrations with accommodation suppliers, hotel chains, bed banks, and distribution platforms

- Oversee business-as-usual connectivity projects and technical implementations

- Serve as escalation point for technical issues impacting supplier success

- Work closely with engineering and commercial teams to resolve integration challenges

- Optimize supplier data feeds and connectivity performance

Performance Monitoring & Analytics

- Monitor and report key performance metrics reflecting supplier operational status and revenue

- Investigate and propose improvements or upgrades in supplier connectivity

- Analyze big data to extract actionable insights and performance optimizations

- Gather technical requirements and support business case definitions

- Manage and optimize assigned accounts through technical setup tuning

Supplier Relationship Management

- Maintain continuous contact with technical teams at supplier organizations

- Conduct technical conference calls and virtual meetings with global suppliers

- Understand supplier technical inputs and propose mutually beneficial solutions

- Keep technical documentation about supplier connectivities updated and well-maintained

- Bridge communication between technical and commercial stakeholders

Cross-functional Collaboration

- Work with IT, Product Management, and Commercial teams on technical solutions

- Define technical requirements based on business inputs and commercial needs

- Support implementation of new solutions and system improvements

- Collaborate with engineering teams on API development and optimization

Required Technical Skills

Core Technical Competencies

Advanced understanding of API integrations

Proficiency with RESTful APIs

Data format expertise

Database skills

Monitoring tools

System integration

Travel Technology Specific

- Knowledge of accommodation booking systems and distribution platforms

- Understanding of hotel connectivity standards (OTA protocols, channel management)

- Experience with travel industry data feeds and real-time inventory systems

- Familiarity with rate management and pricing distribution systems

Tools & Platforms

ClickUp

- Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

- Version control systems and technical documentation tools

- Performance monitoring and analytics platforms

Required Experience & Qualifications

Essential Requirements

Technical degree

3+ years of technical account management experience

Proven experience with API integrations

Strong analytical skills

Experience defining technical requirements

Fluent English proficiency

Based in India

Professional Experience

- Experience monitoring and interpreting technical metrics and KPIs

- Background in analyzing large datasets and extracting actionable insights

- Previous work with accommodation or travel technology platforms

- Experience handling technical partnerships and supplier relationships

- Project management experience in technical environments

Preferred Qualifications

- Experience with Rust-based systems or high-performance distributed architectures

- Knowledge of accommodation industry technical standards and protocols

- Understanding of travel technology ecosystem and major industry players

- Experience with cloud-based platforms and microservice architectures

- Familiarity with Indian travel technology market and regional suppliers

Key Success Factors

Technical Leadership

- Serve as technical reference point for supplier integrations

- Strong technical, logical, and analytical problem-solving abilities

- Ability to combine technical expertise with business acumen

- Leadership skills to guide technical discussions and decisions

Operational Excellence

- Manage priorities to perform highest impact technical actions first

- Multi-tasking ability in fast-paced, high-pressure environments

- Adaptability to rapidly changing technical requirements

- Team player with agile mindset and collaborative approach

Communication & Documentation

- Ability to convey complex technical concepts to non-technical stakeholders

- Excellent documentation skills for technical processes and integrations

- Strong presentation skills for technical reviews and business cases

- Experience working with diverse, multicultural technical teams

What We Offer

Technical Growth

- Opportunity to work with cutting-edge travel technology built in Rust

- Exposure to high-performance distributed systems handling massive scale

- Professional development in rapidly evolving travel tech landscape

- Access to latest tools and technologies in accommodation distribution

Work Environment

- Remote/hybrid working arrangements with flexible hours

- Collaborative work with global engineering and product teams

- Opportunity to shape technical architecture and integration strategies

- Access to industry conferences and technical training programs

Career Development

- Competitive compensation package

- Career growth opportunities within expanding technology organization

- Mentorship from senior technical leaders and industry experts

- International exposure working with global accommodation suppliers

Why Join B2BHolidays?

You'll have the opportunity to work at the intersection of technology and travel, managing critical technical integrations that power global accommodation distribution. Our Rust-based microservice architecture handles tens of thousands of requests per second, and you'll be instrumental in optimizing and scaling these systems.

Join us in building the future of travel technology while working with the most advanced systems in accommodation distribution, all while leveraging your technical expertise to drive business growth and supplier success.

Ready to bring your technical expertise to transform travel technology? We'd love to hear from you!

B2BHolidays is committed to creating an inclusive workplace where technical talent from diverse backgrounds can thrive, embracing different perspectives and expertise from across the global technology community.