About the Role: Responsible for providing technical support (troubleshoot, online testing, problem solutions) to clients / customers. What you'll be responsible for? Provide support to internal / external customers while adhering to the set SLA parameters. Facilitate calls with customers to explain/resolve/address the issues raised to technical support team Perform initial troubleshooting, do analysis, test service flows to resolve customer’s concerns Collaborate / coordinate with backend teams in identifying / resolving customer issues. Capture and document all queries / concerns via the ticketing tool / email/ calls. Responding to customers via various communication channels and to provide timely revert / updates / notifications. Share periodic updates and feedbacks on regular basis. Maintain regular tracker(s) and publish reports to all stakeholders. Ensure 100% adherence to team’s and organizational processes. Time Management Ticket management Customer response and engagement Cross-functional communication and coordination Compliance and SOPs What you'd have? 2 to 5 years of experience, preferably in Telecom Domain Excellent communication (written & verbal) and interpersonal skills Basic knowledge of Linux, MySql, Oracle, Phoenix and Hive Analytical mindset to solve issues with focus on client/customer requirement with an ability to take independent decisions Proactive, self-motivated and should be a team player Flexible to work in 24x7 environment Ability to plan and organize Why join us? Impactful Work: Play a pivotal role in safeguarding Karix's assets, data, and reputation in the industry. Tremendous Growth Opportunities : Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development. I nnovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Karix is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees Show more Show less

Job Scope: Responsible for creating, monitoring and maintaining various databases such as MongoDB, Mysql, Postgres, etc. Job Responsibilities: Ensure optimal health, integrity, performance, and security of all databases. Develop and maintain data categorization and security standards. Develop and maintain data movement, archiving and purging scripts. Evaluate and recommend new database technologies and management tools; optimize existing and future technology investments to maximize returns. Provide day-to-day support to internal IT support groups, external partners, and customers as required. Manage outsourced database administration services to perform basic monitoring and administrative-level tasks as directed. Participate in change and problem management activities, root cause analysis, and development of knowledge articles to support the organization’s program. Provide subject matter expertise to internal and external project teams, applications developers, and others as needed. Support application testing and production operations. Serve as database administration. Document, monitor, test, and adjust backup and recovery procedures to ensure important data is available in a disaster. Serve as on-call database administrator on a rotating basis. Develop, Implement, and Maintain MySQL, PostgreSQL, Mongo Instances including scripts for monitoring and maintenance of individual databases. File system management and monitoring Diligently teaming with the infrastructure, network, database, application and business intelligence teams to guarantee high data quality and availability Qualification and Experience B.E./B.Tech/MCA 4 - 8 years of experience in managing enterprise databases Knowledge and Skills Experience with NoSQL like Mongo & Redis etc. Good knowledge on MySQL, PostgreSQL.. Clickhouse DB Admin skills in an added advantage. Backup and Recovering MySQL, PostgreSQL and other databases. User level Access: Risks & Threats. Synchronous and Asynchronous replication, converged systems, partitioning, and storage-as-a-service (cloud technologies) Linux operating systems, including shell scripting Windows Server operating system Industry-leading database monitoring tools and platforms Data integration techniques, platforms, and tools Modern database backup technologies and strategies Why join us? Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry. Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development. Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees www.tanla.com Show more Show less

Role : Sr. Technical Support Engineer (Team Lead Role) Location: Gurgaon (WFO) What you'll be Responsible for? Provide support to internal / external customers while adhering to the set SLA parameters. Facilitate calls with customers to explain/resolve/address the issues raised to technical support team Perform initial troubleshooting, do analysis, test service flows to resolve customers concerns Collaborate / coordinate with backend teams in identifying / resolving customer issues. Capture and document all queries / concerns via the ticketing tool / email/ calls. Responding to customers via various communication channels and to provide timely revert / updates / notifications. Share periodic updates and feedbacks on regular basis. Maintain regular tracker(s) and publish reports to all stakeholders. Ensure 100% adherence to teams and organizational processes. Time Management Ticket management Customer response and engagement Cross-functional communication and coordination Compliance and SOP What You'd have? Basic knowledge of Linux, MySQL, Oracle, Phoenix and Hive Analytical mindset to solve issues with focus on client/customer requirement with an ability to take independent decisions Proactive, self-motivated and should be a team player Flexible to work in 24x7 environment Ability to plan and organize Team Handling Experience is a must Why join us? Impactful Work: Play a pivotal role in safeguarding Karix's assets, data, and reputation in the industry. Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development. Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Karix is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees Show more Show less

Role Title: Assistant Manager - Campaigns Location: Mumbai (On-site) About the Role: Campaign Delivery, Analyzing reports, Client Coordination, Increasing business opportunity What you'll be Responsible for? Understanding - Revenue Model, Product/service of the client, current product/service placement in the product life cycle, marketing spends, main requirement and agenda of the campaign. Brainstorming with the Sales and Client on identifying strategies to increase revenue. Deploying Campaigns on time and analyzing reports. Optimizing the right inventory for the campaign and doing regular optimization to meet the client goal. Building performance driven strategies to maximize return on investment. Creating content for various marketing channels and campaigns Staying up to date on the Latest business trends. Prepare daily activity campaign, client reports etc Knowledge of MMP platforms like Branch, Appsflyer, Trackier etc. What You'd have? Graduate from any Stream. 6-8 years of experience in Campaign management / performance marketing Know how about SQL, Hadoop etc. Must have minimum of 1 year experience in SMS Lead generation or Similar campaigns. Must have Good command over the English, Hindi Language.

About Role - The ideal candidate is a self-motivated, multi-tasker, and demonstrated team-player. You will be a Senior developer responsible for the development of new software products and enhancements to existing products. You should excel in working with large-scale applications and frameworks and have outstanding communication and leadership skills. What you’ll be responsible for ? Should perform the Software design and coding, maintenance, performance tuning. Should understand the use cases and implement it Develop the new module as well as support the existing one. Interprets business plans for automation requirements. Ongoing support of existing java project and New development. Creates technical documentation and specifications. Ability to plan, organize, coordinate, and multitask. Excellent communication in English (written & verbal) and interpersonal skills. What you'd have ? 7-10 yrs of Experience in developing resilient & scalable distributed systems and microservices architecture. Strong technical background in Java, Servlets, XML RDBMS. Experience in developing REST API's using spring boot (or similar frameworks) and webhooks for async communication. Good understanding of async architecture using queues and messaging broker like RabbitMQ, Kafka, etc Deep insights in Java , Garbage Collection Systems, Multi-threading. Experience in container platforms like Docker, Kubernetes. Good understanding of the working of Kubernetes and exp in either EKS, GKE, AKS. Significant experience with various open-source tools and frameworks like Spring, hibernate, Apache Camel, Guava Cache, etc. Along with RDBMS, exposure to various no-SQL databases like Mongo, Redis, Clickhouse, Cassandra. Good analytical skills Why join us? Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry. Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development. Innovative Environment : Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees. www.tanla.com

About the Role: Responsible for providing technical support (troubleshoot, online testing, problem solutions) to clients / customers. What you'll be responsible for? Provide support to internal / external customers while adhering to the set SLA parameters. Facilitate calls with customers to explain/resolve/address the issues raised to technical support team Perform initial troubleshooting, do analysis, test service flows to resolve customer’s concerns Collaborate / coordinate with backend teams in identifying / resolving customer issues. Capture and document all queries / concerns via the ticketing tool / email/ calls. Responding to customers via various communication channels and to provide timely revert / updates / notifications. Share periodic updates and feedbacks on regular basis. Maintain regular tracker(s) and publish reports to all stakeholders. Ensure 100% adherence to team’s and organizational processes. Time Management Ticket management Customer response and engagement Cross-functional communication and coordination Compliance and SOPs What you'd have? 2 to 5 years of experience, preferably in Telecom Domain Excellent communication (written & verbal) and interpersonal skills Basic knowledge of Linux, MySql, Oracle, Phoenix and Hive Analytical mindset to solve issues with focus on client/customer requirement with an ability to take independent decisions Proactive, self-motivated and should be a team player Flexible to work in 24x7 environment Ability to plan and organize Why join us? Impactful Work: Play a pivotal role in safeguarding Karix's assets, data, and reputation in the industry. Tremendous Growth Opportunities : Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development. I nnovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Karix is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees

About the Role: Responsible to manage, oversee, and address technical needs for clients / customers along with promoting a positive vision for the organization. Location: Gurgaon (WFO) What you'll be Responsible for? Managing the existing key accounts Investigate and solve complex and long overdue problems faced by customer and forwarded by the customer support desk Manage escalated customer complaints her major incidents Collaborate and work with internal teams for escalations or critical issues and extend support to retain the customer business Responsible to maintain accurate records of discussions or correspondence with customers Analyze statistics and other data to determine the level of customer service being provided by the organization To build and grow good client relationship to ensure retention and business growth. To liaise with internal teams to ensure resource availability for on-time project delivery To maximize revenue from existing accounts and develop new accounts within current clients Collaborate with internal business teams to discuss on possible improvements to customer service Conduct regular review meetings with customers to discuss on issues Prepare weekly MIS including project status report What You'd have ? 4-5 years of experience in Customer Support, Technical Account Management. Preferably from Telecom, IT Engineering Graduate in Computer Science or Electronics Proactive, Self-Motivated Analytical mindset to solve issues with focus on client/customer requirement Takes initiative and accountability Team Player and actively engage and contribute in the team Ability to manage timelines effectively Must have attention to detail Flexible to work in 24x7 environment Excellent communication in English (written & verbal) and interpersonal skills Why join us? Impactful Work: Play a pivotal role in safeguarding Karix's assets, data, and reputation in the industry. Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development. Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Karix is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees

About Role: NOC Lead shall serve along with the team on 24 X 7 basis for all problems related to the Karix Infrastructure services (Application, Database, Network Monitoring, Top Customer Monitoring, Telco Monitoring) being used by the customers. What you’ll be Responsible for? Responsible for monitoring platforms/alerts through tools and taking corrective actions. Responsible to open bridge call for all critical/major incidents Triage the incidents. Notify all relevant stakeholders for critical/Major issues- Support team, L2, IT, Sales, Bizops, DM team etc. Responsible for the performance of RCAs- Platform & Services Responsible for the CCM Management Responsible for Incident Management life cycle & Service requests fulfilment Monitor health, performance & utilization of platforms. Responsible for Incident logging, accurately tracks and documents all incidents. Publish platform-wise health dashboard. Monitor & publish customer KPIs Alert optimizations & tools configuration. Responsible for Continuous improvements of the Process Adherence to SLAs and Tickets closure within SLA Documentation/SOPs building Logging your work What you’d have? Experience of 5 - 10 years in NOC Experience in Installation, maintenance, and working knowledge of Infra & application monitoring tools ServiceNow ITOM, Nagios, SolarWinds, Dynatrace, Prometheus & Grafana, and equivalent. Working knowledge of the holistic monitoring of applications with drill-down on the platform layer (Network, infra, middleware, apps, database) etc. Should have implemented 2-3 projects on any of the commercially available tools such as Dynatrace, SolarWinds, ServiceNow, ManageEngine Should be able to design new tools to monitor and configure smart alerts to discover failures/issues. 2 or more years of experience writing code (including Python, Shell Script, PowerShell; and databases like SQL Good understanding of modern software development methodologies (Object). Hands-on experience with open telemetry Why Join Us? Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry. Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development. Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Tanla is an equal-opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees. www.tanla.com

Role: Talent Acquisition Specialist Location: Mumbai (Goregaon) About the Role: This will be a critical role providing extensive Recruiting solutions and strategy to assigned division/department of the firm. What Youll Be Doing Own full recruitment process including sourcing, interviewing, and offer process. Build a diverse pipeline of candidates using creative sourcing channels. Collaborate with teams to deeply understand their hiring needs and proactively translate that into a positive candidate and interviewer experience. Maintain data integrity and report recruiting metrics as needed. Build processes that will help the recruitment team scale its efforts for years to come. Represent the company with integrity and professionalism. What We Look for In You 3-5 yrs years of full-cycle recruiting experience, ideally from product org / Start ups or high-growth tech environment. MBA / Post Graduate degree is mandatory Experience working with Sales teams and hiring for Sales roles, including but not limited to Strategic, Presales, Business Development, Business Strategy & Marketing role Experience coaching hiring managers and helping them develop strategic recruiting plans. Passion and understanding of technology as well as digital currency. Excellent verbal and communication skills. Have research experience and Proven track record of successfully delivering against goals within the given deadlines Strong Talent Sourcing experience across geographies Strong communication skills (written and verbal) Strong attention to detail Ability to manage multiple priorities Ability to be flexible and learn quickly in a fast-paced environment Desired Candidate Profile Highly organized, to respond to the variety and volume of responsibility Communicative, to engage and provide an advisory cover to senior stakeholders, managers and employees. Comfortable working occasionally in ambiguous circumstances to forge innovation and ideas Highly proficient at analyzing people-related data sets (such as the talent pipeline) to draw out answers/themes and an advanced user of MS Excel Creative and willing to try new ideas Knowledgeable about Talent acquisition/HR practices; Service-oriented, with proven project management and organizational skills Possessing advanced Excel skills (including expert knowledge in using macros etc.) Strong in analytical skills, with the ability to review and present analytics to influence decisions Detail-oriented, with proven ability to deliver analysis

Job Scope: Systems Engineer responsibilities include deploying product updates, identifying production issues and implementing integrations that meet customer needs. The position works closely with internal teams and is responsible for configuration and troubleshooting of Karix products. Candidates should be familiar with Ruby or Python, Ultimately, you will execute and automate operational processes fast, accurately, and securely. Job Location: Navi Mumbai (On-site) What You'd Do? Implement integrations requested by Internal teams / customers Provide Level 2 technical support and queries coming from Internal teams Build tools to reduce occurrences of errors and improve customer experience Perform root cause analysis for production errors Investigate and resolve technical issues, Deploy updates and fixes Develop scripts to automate visualization Design procedures for system troubleshooting and maintenance 24*7 support, should be flexible for shifts What You'd Have? Should have basic knowledge on ITIL Strong hands-on Linux Administration & troubleshooting, Scripting, VMware, Cron scheduling for backups, LVM, Basics on Java, C++, Ansible, Nginx, Apache, Tomcat Networking fundamentals (TCP/IP, LAN, WAN, VPN, routing) Basic knowledge on UAT-DC-DR environment, VAPT, SCD, SCR, SAN Storage Basic Knowledge on MySQL, Oracle, MongoDB, Redis, Backup & restore, Commvault Any other technical exposure to different technologies will be an advantage Installation of packages, patch management and upgrades Basic Understanding of Languages (Shell scripting, Python, Perl) Knowledge of best practices and IT operations in an always-up, always-available service.

Role- Data Analyst Location : Mumbai (Goregaon East) About the Role : Analyse sales data, including historical performance, trends, and market insights, to identify opportunities and challenges. What you'll be Responsible for? Work closely with Management and business strategy team to model, analyze, prepare, and summarize information for company’s Sales, Products, New initiatives, organic and inorganic growth etc Lead strategic partnerships and other organic and in organic initiatives for the growth of the organization. Data Crunching, Data mining and Analyzing sales data, including historical performance, trends, and market insights, to identify opportunities and challenges. Create meaningful reports, dashboards, and presentations to visualize and communicate sales performance metrics to the sales team and management. Work closely with the sales team to develop sales targets and strategies based on data-driven insights. Preparing and monitoring funnels performance weekly for sales team Work with Business Teams to monitor potential opportunities. Tracking performance (Target vs achievement) of business team product wise and presenting to management Ensure the CRM system is utilized effectively for tracking leads, opportunities, and customer interactions. Providing access of CRM tools to business team and providing solutions if any issue team is facing regarding CRM tools. Providing sales data to respective sales representatives, generating reports, and supporting them as and when needed. (Majorly Traffic and Revenue report, Funnel pipeline stage etc.) Act as a liaison between the sales team and other departments Ensuring the team is updating their opportunities, leads and their pipeline stages in CRM regularly. What You'd have? Bachelor / master’s degree in business, Sales, Finance, or a related field. Proven 3-4 years of experience in data analysis and interpretation, preferably in a sales or marketing context. Proficiency in data crunching & analysis (e.g., Advanced Microsoft Excel skills are must) Strong attention to detail and analytical thinking Excellent communication and interpersonal skills Ability to work independently and collaborate effectively within a team. Highly organized with the ability to manage multiple tasks and deadlines. Prior experience with CRM systems is a plus.

Role- Senior Business Data Analyst Location- Mumbai About the Role- The position requires working closely with Senior Leadership team to achieve business objectives of setting up multiple lines of businesses. The candidate will be required to multi-task; help create feasibility reports & execute new projects. Should possess an eye for details, be able to perform under stringent deadlines and be able to aggregate and interpret data. The profile provides exposure to diverse challenges facing the senior management. The ideal candidate should have an ability in business acumen ship, data crunching, data analysis, data representation and can provide logical inference from the data. What you'll be Responsible for? Monitor tasks delegated by Senior Leadership team & ensure that the task is achieved to agreed deadlines Assist & coordinate the strategy planning exercise Coordinating Cross Functional teams to ensure sales deliverables External & Internal interface on behalf of Head– Business Strategy Helping in business presentations & tie up with internal & external stakeholders. Business data analysis Assist the Business Strategy head with inputs and data required for making strategic decisions What You'd have? Engineer plus MBA/ CA degree with 5-6 years of work experience in data crunching, data analysis, data representation, budgeting Ability to communicate effectively and collaborate with various stakeholders Excellent communication skills – verbal and written Ability to manage multiple concurrent tasks at the same time where priorities can frequently change and drive initiatives in a cross functional environment Comfortable and flexible working in a fast-paced environment Detail oriented and comfortable working with large data sets Proficiency with MS Office, especially Advance Excel and PowerPoint Attention to detail