About Us B2BHolidays is a London-based travel technology company providing global flight and hotel services to online travel agencies and government organizations. We specialise in delivering seamless, scalable API integrations that empower our clients with real-time travel solutions. About the Role We’re looking for a smart, proactive, and technically fluent individual to join our growing integration team. This remote role will focus on managing API integrations and driving continuous optimisation with both clients and suppliers. Key Responsibilities Lead end-to-end API integrations with new and existing partners, ensuring performance, reliability, and scalability. Collaborate with internal IT and commercial teams to support integration processes across all phases. Define, document, and communicate integration requirements clearly for both technical and non-technical audiences. Maintain and enhance integration roadmaps for key clients and suppliers. Monitor and assess integration performance, identifying areas for improvement and leading optimisation efforts. Manage project timelines, deliverables, and stakeholder communications using tools like ClickUp and Jira. Provide post-integration support, including troubleshooting and continuous improvement recommendations. Occasionally participate in business travel for partner visits or events, as required. Requirements Minimum of 3 years’ experience delivering end-to-end API integrations, ideally within the travel technology sector. Strong experience working with API-based systems and understanding of REST/JSON/XML protocols. Solid grasp of project management principles and proficiency with tools such as Jira, ClickUp, Trello, or similar. Demonstrated ability to manage multiple simultaneous integrations and prioritise effectively. Excellent communication skills—both written and verbal—in English (additional languages such as Spanish are a strong plus). Ability to work independently in a remote environment while staying highly organised and self-motivated.
About B2BHolidays B2BHolidays is a leading travel technology company based in London, specialising in providing flight and hotel services to online travel agencies and government organisations globally. We're transforming the travel tech space with high-performance, distributed systems that handle tens of thousands of requests per second. Our microservice architecture is built in Rust to deliver speed, safety, and reliability across massive hotel data pipelines. We connect and empower the world of travel through our network of global accommodation partners, serving high-value clients including tour operators, travel agents, and loyalty schemes across multiple source markets. Our tech-driven approach, combined with a customer-first philosophy and deep industry relationships, sets us apart in the competitive travel technology landscape. Job Summary We are seeking an experienced Technical Account Manager to manage B2B integrations with accommodation and hospitality services suppliers (hotel chains, bed banks, distribution platforms, etc.) while overseeing their business-as-usual connectivity projects at a technical level. This position is specifically designed for India-based candidates with strong technical backgrounds in travel technology, API integrations, and accommodation distribution systems. Key Responsibilities Technical Integration Management - Manage B2B integrations with accommodation suppliers, hotel chains, bed banks, and distribution platforms - Oversee business-as-usual connectivity projects and technical implementations - Serve as escalation point for technical issues impacting supplier success - Work closely with engineering and commercial teams to resolve integration challenges - Optimize supplier data feeds and connectivity performance Performance Monitoring & Analytics - Monitor and report key performance metrics reflecting supplier operational status and revenue - Investigate and propose improvements or upgrades in supplier connectivity - Analyze big data to extract actionable insights and performance optimizations - Gather technical requirements and support business case definitions - Manage and optimize assigned accounts through technical setup tuning Supplier Relationship Management - Maintain continuous contact with technical teams at supplier organizations - Conduct technical conference calls and virtual meetings with global suppliers - Understand supplier technical inputs and propose mutually beneficial solutions - Keep technical documentation about supplier connectivities updated and well-maintained - Bridge communication between technical and commercial stakeholders Cross-functional Collaboration - Work with IT, Product Management, and Commercial teams on technical solutions - Define technical requirements based on business inputs and commercial needs - Support implementation of new solutions and system improvements - Collaborate with engineering teams on API development and optimization Required Technical Skills Core Technical Competencies - Advanced understanding of API integrations and supplier connectivity logic - Proficiency with RESTful APIs and experience supporting API-based software products - Data format expertise : XML, JSON, YAML interpretation and manipulation - Database skills : Working knowledge of SQL databases and query optimization - Monitoring tools : Ability to use and learn multiple technical monitoring platforms - System integration : Understanding of distributed systems and microservice architectures Travel Technology Specific - Knowledge of accommodation booking systems and distribution platforms - Understanding of hotel connectivity standards (OTA protocols, channel management) - Experience with travel industry data feeds and real-time inventory systems - Familiarity with rate management and pricing distribution systems Tools & Platforms - ClickUp and SharePoint for project management and documentation - Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) - Version control systems and technical documentation tools - Performance monitoring and analytics platforms Required Experience & Qualifications Essential Requirements - Technical degree : Computer Science, Software Engineering, or related field - 3+ years of technical account management experience , preferably in travel technology - Proven experience with API integrations and B2B technical partnerships - Strong analytical skills with data-driven problem-solving approach - Experience defining technical requirements based on business inputs - Fluent English proficiency with excellent written and verbal communication skills - Based in India with flexibility to work across global time zones Professional Experience - Experience monitoring and interpreting technical metrics and KPIs - Background in analyzing large datasets and extracting actionable insights - Previous work with accommodation or travel technology platforms - Experience handling technical partnerships and supplier relationships - Project management experience in technical environments Preferred Qualifications - Experience with Rust-based systems or high-performance distributed architectures - Knowledge of accommodation industry technical standards and protocols - Understanding of travel technology ecosystem and major industry players - Experience with cloud-based platforms and microservice architectures - Familiarity with Indian travel technology market and regional suppliers Key Success Factors Technical Leadership - Serve as technical reference point for supplier integrations - Strong technical, logical, and analytical problem-solving abilities - Ability to combine technical expertise with business acumen - Leadership skills to guide technical discussions and decisions Operational Excellence - Manage priorities to perform highest impact technical actions first - Multi-tasking ability in fast-paced, high-pressure environments - Adaptability to rapidly changing technical requirements - Team player with agile mindset and collaborative approach Communication & Documentation - Ability to convey complex technical concepts to non-technical stakeholders - Excellent documentation skills for technical processes and integrations - Strong presentation skills for technical reviews and business cases - Experience working with diverse, multicultural technical teams What We Offer Technical Growth - Opportunity to work with cutting-edge travel technology built in Rust - Exposure to high-performance distributed systems handling massive scale - Professional development in rapidly evolving travel tech landscape - Access to latest tools and technologies in accommodation distribution Work Environment - Remote/hybrid working arrangements with flexible hours - Collaborative work with global engineering and product teams - Opportunity to shape technical architecture and integration strategies - Access to industry conferences and technical training programs Career Development - Competitive compensation package - Career growth opportunities within expanding technology organization - Mentorship from senior technical leaders and industry experts - International exposure working with global accommodation suppliers Why Join B2BHolidays? You'll have the opportunity to work at the intersection of technology and travel, managing critical technical integrations that power global accommodation distribution. Our Rust-based microservice architecture handles tens of thousands of requests per second, and you'll be instrumental in optimizing and scaling these systems. Join us in building the future of travel technology while working with the most advanced systems in accommodation distribution, all while leveraging your technical expertise to drive business growth and supplier success. Ready to bring your technical expertise to transform travel technology? We'd love to hear from you! B2BHolidays is committed to creating an inclusive workplace where technical talent from diverse backgrounds can thrive, embracing different perspectives and expertise from across the global technology community.