Xactly

Job Description WHO WE ARE Xactly is a leader in Sales Performance Management Solutions and a part of Vista Equity Partners portfolio companies since 2017 The Xactly Intelligent Revenue Platform helps businesses improve go-to-market outcomes through increased collaboration, greater efficiencies, and connecting data from all critical functions of the revenue lifecycle on a single platform Born in the cloud almost 20 years ago, Xactly provides customers with extensive experience in solving the most challenging problems customers of all sizes face, backed by almost 20 years of proprietary data and award-winning AI Named among the best workplaces in the U S by Great Place to Work six times, honored on FORTUNE Magazines inaugural list of the 100 Best Workplaces for Millennials, and chosen as the ?Market Leader in Incentive Compensation? by CRM magazine Were building a culture of success and are looking for motivated professionals to join us! THE OPPORTUNITY This is an exciting opportunity for a proactive and results-oriented individual to play a crucial role in driving customer success at scale As a Digital Success Manager, you'll be responsible for executing established automated and scaled programs focused on onboarding, adoption, expansion, and retention across a broad customer base You'll leverage digital tools and resources to engage customers within defined segments Youll help to identify opportunities directly, while collaborating closely with our Client Executives on strategic opportunities requiring deeper engagement and resources While the overall strategy and program design are established, your ability to effectively execute these programs, identify key signals for targeted human intervention, and drive positive customer outcomes will be critical This role requires a blend of operational excellence, strong communication skills, laser-focused prioritization, and the ability to identify and escalate opportunities for both preventing churn and driving revenue growth through cross-sell and upsell within your assigned customer segments THE TEAM Our Digital Success team, a function of Customer Success, is focused on efficiently and effectively driving customer value through well-defined scaled programs We benefit from a strong leadership team that provides the strategic direction and tools necessary for successful execution We're committed to leveraging technology to enhance the customer journey, and this role is integral to ensuring the smooth and impactful delivery of our digital engagement strategy This includes specific human touch points integrated into our programs to address critical junctures for both retention and expansion The Skillset 2+ years of experience in a customer-facing role within a SaaS environment, with exposure to customer success, account management, or business development principles You have a knack for effectively engaging with customers at scale You're comfortable navigating Salesforce and customer success platforms like Gainsight You are detail-oriented and excel at executing established processes and workflows to drive customer outcomes You possess strong communication skills with the ability to deliver clear, concise, and engaging messages through various channels You're organized and capable of managing your time effectively to engage with a large portfolio of customers through defined programs You have a proactive approach to identifying customer needs and potential risks within your assigned segments and escalating them appropriately Experience contributing to customer retention and revenue growth through the effective execution of scaled programs is desirable Within Three Months, Youll Have a strong understanding of how an Xactly DSM works with their customer base Understand the function of each Xactly department and how Digital Success aligns with and collaborates each org Gain a strong understanding of Xactlys Suite of Products and sales performance management and planning and complete Incent Admin Certification Work closely with your colleagues, shadowing customer conversations and activities to recognize opportunities to scale touchpoints Familiarize yourself to your entire portfolio of accounts and begin to proactively manage the portfolio identifying risks and opportunities Within Six Months, Youll Effectively execute established scaled programs focused on onboarding, adoption, and early risk identification for your assigned customer segments Manage responses and engagement through automated communication workflows and digital resources to drive product value and opportunities Learn to identify key trigger points and customer behaviors that necessitate personalized human intervention for retention and potential expansion Utilize data and dashboards to monitor customer engagement within your programs and identify trends or areas requiring attention Continue to expand your product knowledge and understanding of internal processes to effectively support customers through digital channels and escalate appropriately Complete your Xactly University Learning Path for relevant Xactly products Within Twelve Months, Youll Be a reliable and effective executor of our digital success strategy, contributing to positive customer outcomes and achieving key performance indicators within your assigned customer segments Independently manage your engagement with your customer portfolio through the defined scaled programs, demonstrating a strong understanding of when and how to apply targeted human touch Proactively identify and escalate opportunities for improving the effectiveness of our scaled programs based on your observations and customer interactions Demonstrate a solid understanding of how your execution contributes to overall customer retention and revenue growth within your assigned portfolio Benefits & Perks Paid Time Off (PTO) Comprehensive Health and Accidental Insurance Coverage Tuition Reimbursement XactlyFit Gym/Fitness Program Reimbursement Free snacks onsite(if you work in office) Generous Employee Referral Program Free Parking and Subsidized Bus Pass (a go-green initiative!) Wellness program OUR VISION: Unleashing human potential to maximize company performance We address a critical business need: to incentivize employees and align their behaviors with company goals OUR CORE VALUES: Customer Focus | Accountability | Respect | Excellence (CARE) are the keys to our success, and each day were committed to upholding them by delivering the best we can to our customers Xactly is proud to be an Equal Opportunity Employer Xactly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law This means we believe in celebrating diversity and creating an inclusive workplace environment, where everyone feels valued, heard, and has a sense of belonging By doing this, everyone in the Xactly family has the power to make a difference and unleash their full potential We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us #HYBRID Show more Show less

Job Description. WHO WE ARE. Xactly is a leader in Sales Performance Management Solutions and a part of Vista Equity Partners portfolio companies since 2017. The Xactly Intelligent Revenue Platform helps businesses improve go-to-market outcomes through increased collaboration, greater efficiencies, and connecting data from all critical functions of the revenue lifecycle on a single platform. Born in the cloud almost 20 years ago, Xactly provides customers with extensive experience in solving the most challenging problems customers of all sizes face, backed by almost 20 years of proprietary data and award-winning AI.Named among the best workplaces in the U.S. by Great Place to Work six times, honored on FORTUNE Magazine’s inaugural list of the 100 Best Workplaces for Millennials, and chosen as the “Market Leader in Incentive Compensation” by CRM magazine. We’re building a culture of success and are looking for motivated professionals to join us!. THE OPPORTUNITY. As Technical Support Engineer at Xactly Corporation, you’ll be responsible for providing excellent support for high profile customers on our data integration and platform products and for providing support to talented team members that are doing the same. We are seeking an energetic, driven leader who is passionate about helping customers solve challenging business problems, continuous improvement and enabling others to reach their potential. As part of your role you will work directly with customers worldwide to handle escalations, provide solutions and review root causes of issues. Additionally, you will be responsible for designing and implementing best-practices, working with Product and Engineering to drive continued enhancements in the supportability of our products and increasing the efficiency and effectiveness of how we address technical issues for our customers. We’re all about making things easier, better, and more efficient for our customers and team members. Our goal is to build the best Customer Support department on the planet, and you will help us do that!. THE SKILL SET. 6+ years of technical support experience, working directly with customers and providing Level 3 support for complex data and system issues.. 2+ years experience with complex SQL and data mapping, integrations/ETL. Experience in a technical role for enterprise application implementation projects (e.g., ICM, ERP, CRM, HRMS).. 2+ years prior experience developing SW solutions in any coding or scripting language. 1+ years’ experience in a team lead or other leadership role. Working closely with management and other departments on proactive monitors and improve support processes. Managing the team’s open cases queue to make sure there isn’t backlog. Checking on the teams case / case load in general. Working with other teams to make sure that escalated cases are dealt with. Strong problem-solving skills and analytical skills. A passion for driving efficiency, optimizing processes and identify in opportunities for automation. Ability to present solutions to both technical and non-technical people. Bachelor’s degree or equivalent experience preferred. Within One Month, You’ll. Gain an understanding of the concepts underlying Xactly’s tools, software and data structures and the scope of work of the Technical Support team.. Become familiar with the common issues and challenges facing your team. Build relationships with development and support leaders. Understand Xactly’s support policies and processes. Develop the ability to address more routine Support cases.. Within Three Months, You’ll. Develop the understanding necessary to address most cases and their underlying issues and start to act as an escalation point for less experienced team members as they work their caseload.. Identify opportunities for automation, streamlining troubleshooting and improving customer experience. Have developed solid relationships within our product development organization and started to drive cross-functional conversations with the goal of reducing the number of issues experienced by our customers and of simplifying resolution of issues that do arise.. Within Six Months, You’ll. Be recognized as a fully integrated member of the Customer Support team and a go-to person for complex issues. Be very comfortable managing customer escalations. Have successfully implemented improvements in 2 or more areas under the topics of automation, streamlining troubleshooting/resolution and improving customer experience.. Benefits And Perks. Paid Time Off (PTO). Comprehensive Insurance Coverage. Tuition Reimbursement. XactlyFit Gym/Fitness Program Reimbursement. Kitchen Stocked Daily with Tasty Snacks, Fruit and Drinks. Free Parking and Subsidized Bus Pass (a go-green initiative!). Our Vision. Unleashing human potential to maximize company performance. We address a critical business need: to incentivize employees and align their behaviors with company goals.. Our Core Values. Customer Focus | Accountability | Respect | Excellence (CARE) are the keys to our success, and each day we’re committed to upholding them by delivering the best we can to our customers.. Xactly is proud to be an Equal Opportunity Employer. Xactly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law. This means we believe in celebrating diversity and creating an inclusive workplace environment, where everyone feels valued, heard, and has a sense of belonging. By doing this, everyone in the Xactly family has the power to make a difference and unleash their full potential.. Show more Show less

Job Description Job Title: Senior QA Engineer Location: Bangalore Position Type: Full-time Position Level: 3 Xactly s QE team is a rapidly growing & very well diversified team with a very strong focus on cutting-edge test automation tools & technologies. We are a very strong team of 35+ members spread across our engineering centers in San Jose, Denver and Bangalore (India). All engineers in the QE team are encouraged to operate independently and with the highest levels of accountability. Each QE engineer works with a tight-knit team of back-end developers, front-end developers, Product Managers in the scrum teams with laser focus on producing high quality code & products for our customers. THE SKILL SETS : Required Skills: Bachelor s degree in computer science or related technical field; MS degree is plus. Experience of 5-8 years with strong testing skills. Able to develop test strategy, design test plan, and test cases effectively and independently Experience as QE engineer in Scrum methodology requiring automated tests as definition of done Experience in testing enterprise business application Strong knowledge of current quality engineering and test automation tools and processes, including Jenkins, Selenium/Webdriver, Jmeter, Rest API. Hands on experience in Rest API automation and GUI automation(such as Selenium) Experience in testing J2EE based application Programming experience in language such as Java Strong SQL query knowledge. Experience in product based companies Preferred Skills (optional): Experience with the latest CI/CD technologies and successful applications (Jenkins, Maven, Git, Docker ,Kubernetes etc.) Exposure in testing Hadoop stack Exposure on ETL/analytics modules WITHIN ONE MONTH, YOU LL: Attend New Hire Training Learn the Dev and QE processes Participate in scrum development process Get to know your team WITHIN THREE MONTHS, YOU LL: Learn Xactly s SaaS technology stack To gain complete domain and Xactly Product knowledge. Taking ownership of a module/project Perform QE code reviews WITHIN SIX MONTHS, YOU LL: Ensure best QE practices are being used Working on multiple functionalities and taking ownership of respective module automation Perform RCA s on Production Escapes and ensure corrective actions are implemented WITHIN TWELVE MONTHS, YOU LL: Help grow other engineers technically by pairing and developing other learning opportunities. Training new joiners and peers in automation. Continuously work on QE process improvements to maximize team effectiveness and efficiencies. BENEFITS & PERKS Paid Time Off (PTO) Comprehensive Health and Accidental Insurance Coverage Tuition Reimbursement XactlyFit Gym/Fitness Program Reimbursement Free snacks onsite(if you work in office) Generous Employee Referral Program Free Parking and Subsidized Bus Pass (a go-green initiative!) Wellness program OUR VISION: Unleashing human potential to maximize company performance. We address a critical business need: to incentivize employees and align their behaviors with company goals. OUR VALUES: Customer Focus | Accountability | Respect | Excellence (CARE) are the keys to our success, and each day we re committed to upholding them by delivering the best we can to our customers. Xactly is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law. We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.

Job Description WHO WE ARE Xactly is a leader in Intelligent Revenue Solutions and a part of Vista Equity Partners portfolio companies since 2017. The Xactly Intelligent Revenue Platform marries artificial intelligence and 17 years of proprietary data in easy-to-use applications. Named among the best workplaces in the U.S. by Great Place to Work six times, honored on FORTUNE Magazine s inaugural list of the 100 Best Workplaces for Millennials, and chosen as the Market Leader in Incentive Compensation by CRM magazine. We re building a culture of success and are looking for motivated professionals to join us! THE OPPORTUNITY We are seeking a highly motivated Lead Consultant to join our dynamic Partner Success team at Xactly Corporation. This role is focused on maximizing the value and performance of our partner ecosystem. You will act as the primary, strategic resource for a portfolio of partners, guiding them through the project implementation lifecycle from beginning to end, including requirements gathering, documentation, configuration, leading the customer through User Acceptance Testing and deployment, driving adoption, supporting successful joint GTM strategies, and accelerating revenue attainment through expert consultation and enablement across the Xactly platform.This role requires strong consulting experience, outstanding relationship management skills, and a proven ability to translate product capabilities into compelling partner and customer value propositions preferably with domain expertise in sales compensation or management and experience with any programming language or skills with relational databases. Travel: Up to 20% THE TEAM Xactly s Partner Success team is a mix of consultants, compensation experts, and sales professionals. The team comes from a plethora of industries including SaaS, consulting, financial services and management consulting. They re a group of driven, highly motivated, self- starters who have the ability to adapt quickly and thrive in a fluid start-up culture. They are fast learners turned compensation consultants with the business savvy to execute complex projects in all client verticals and interact with any customer persona. THE SKILL SET Bachelors degree or equivalent experience 4-6 years of experience in Technology Consulting and Business Analysis, or related fields Translation of customer requirements into solution design with the ability to guide clients through the decision-making process and consult on best practices or business changes which will improve their solution and experience Strong technology and business acumen with matching problem-solving skills (business and technical) Deep understanding of SDLC, RDBMS data structures, and database concepts Strong skills in SQL development Prior experience with the relevant domain(s) System integration experience and troubleshooting skills Ability to work as functional lead on assigned projects and oversee the work of others as needed while driving customer outcomes Outstanding service-orientation, strong interpersonal and communication skills Strong analytical and problem-solving skills (business and technical) Past experience in a deadline-driven, fast-paced environment Self-aware, motivated, coachable, and able to work seamlessly as part of a larger team Able to work with minimal or no oversight Experience working in the Sales Performance Management space required WITHIN ONE MONTH, YOU LL: Participate in our Onboarding Bootcamp, which will introduce you to our products and processes as well as take you through a mock implementation. Begin ramping onto Partner projects as soon as training is completed, utilizing our internal Partner Portal to drive engagement. Interact with Partners as part of their live implementations. WITHIN THREE MONTHS, YOU LL: Consistently and successfully supporting the implementation work for both new and existing customers. Be fully ramped up, supporting up to 10 concurrent implementations and liasing with Partners as they take customers live with Xactly solutions. Be fully versed in Xactly tools keeping essential customer data organized and tracking all your interactions. Become a subject matter expert in at least one aspect of Xactly s products and related activities, including supporting other Xactly and Partner Consultants as they work with that aspect. Create urgency, instill confidence, and provide fantastic customer service as you guide partners and customers through the initial implementation and their early adoption stage of Xactly at their company. WITHIN SIX MONTHS, YOU LL: Continue to manage a high portfolio volume through the implementation process to ensure successful projects and adoption of Xactly Interact with partners and customers each day where required to drive urgency, engagement and enablement. Become a subject matter expert in several aspects of Xactly s products, including developing enablement materials to support other Xactly and Partner Consultants. Meet and exceed quarterly metrics and objectives. Provide input for overall implementation process improvements. WITHIN TWELVE MONTHS, YOU LL: Mentor new hires and teach best practices to lead the team towards future success. Deepen knowledge of tactics to increase satisfaction and improve implementation time within your projects and share across the team. Identify gaps within our processes, propose solutions and execute to continue raising the bar with the team. BENEFITS AND PERKS Paid Time Off (PTO) Comprehensive Health and Accidental Insurance Coverage Tuition Reimbursement XactlyFit Gym/Fitness Program Reimbursement Free snacks onsite (if you work in office) Generous Employee Referral Program Free Parking and Subsidized Bus Pass (a go-green initiative!) Wellness program OUR VISION: Unleashing human potential to maximize company performance. We address a critical business need: to incentivize employees and align their behaviors with company goals. OUR CORE VALUES: Customer Focus | Accountability | Respect | Excellence (CARE) are the keys to our success, and each day we re committed to upholding them by delivering the best we can to our customers. Xactly is proud to be an Equal Opportunity Employer. Xactly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law. This means we believe in celebrating diversity and creating an inclusive workplace environment, where everyone feels valued, heard, and has a sense of belonging. By doing this, everyone in the Xactly family has the power to make a difference and unleash their full potential. We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.

Job Description THE OPPORTUNITY As a Technical Account Manager at Xactly Corporation, you will manage a portfolio of production customers. You will be responsible for conducting quarterly planning sessions, leading and implementing changes in Xactly s suite of products. You will work with your customers to accelerate value, improve operational efficiency, provide best practice recommendations for business process optimization and end user experience. Client interactions will typically be at the Director level and above at companies who expect a high level of customer service. We are seeking an individual with strong consulting experience, excellent communication and customer management skills, preferably with domain expertise in sales compensation or management and experience with any programming language or skills with relational databases. At Xactly, we believe everyone has a unique story to tell, and these small differences between us have a big impact. When bright, diverse minds come together, we re challenged to think different ways, generate creative ideas, be more innovative, and take on new perspectives. Our customers come from different cultures and walks of life all around the world, and we believe our teams should reflect that to build strong and lasting relationships. THE TEAM Xactly s Professional Services team is a mix of consultants, compensation experts, and sales professionals. The team comes from a plethora of industries including SaaS, consulting, financial services and management consulting. They re a group of driven, highly motivated, self- starters who have the ability to adapt quickly and thrive in a fluid start-up culture. They are fast learners turned compensation consultants with the business savvy to execute complex projects in all client verticals and interact with any customer personal. THE SKILL SET Bachelors degree or equivalent experience 4-6 years of experience in Technology Consulting and Business Analysis, or related fields Prior experience with the Sales Performance Management (SPM) domain is required Translation of customer requirements into solution design with the ability to guide clients through the decision-making process and consult on best practices or business changes which will improve their solution and experience Strong technology and business acumen with matching problem-solving skills (business and technical) Deep understanding of SDLC, RDBMS data structures, and database concepts Strong skills in SQL development System integration experience and troubleshooting skills Ability to work as functional and engagement lead on assigned projects and oversee the work of others as needed while driving customer outcomes Outstanding service-orientation, strong interpersonal and communication skills Strong analytical and problem-solving skills (business and technical) Past experience in a deadline-driven, fast-paced environment Self-aware, motivated, coachable, and able to work seamlessly as part of a larger team Able to work with minimal or no oversight WITHIN ONE MONTH, YOU LL: Participate in our Professional Services Bootcamp, which will introduce you to our products and processes as well as take you through a mock implementation. Begin ramping onto projects as soon as training is completed. Interact with customers as part of your initial engagements. WITHIN THREE MONTHS, YOU LL: Consistently and successfully implement work for both new and existing customers. Be fully ramped up, managing up to 10 customer engagements. Be fully versed in Xactly tools keeping essential customer data organized and tracking all your interactions with customers. Become a subject matter expert in at least one aspect of Xactly s products and related activities, including supporting other Technical Account Managers as they work with that aspect. Create urgency, instill confidence, and provide fantastic customer service as you guide customers through increasing adoption of Xactly at their company. WITHIN SIX MONTHS, YOU LL: Continue to manage a high volume of customers through proactive planning sessions to identify initiatives that drive short term and long term value to our customers. Build and maintain a healthy backlog of customer initiatives. Interact with customers each day to drive urgency, engagement and utilization. Become a subject matter expert in several aspects of Xactly s products, including developing training materials to support other Technical Account Managers. Meet and exceed quarterly metrics and objectives. Provide input for overall implementation process improvements. WITHIN TWELVE MONTHS, YOU LL: Mentor new hires and teach best practices to lead the team towards future success. Deepen knowledge of tactics to increase customer satisfaction and improve implementation time within your projects and share across the team. Lead requirements gathering sessions with customers, create a design which meets their needs, and execute on it in our applications. Identify gaps within our processes, propose solutions and execute to continue raising the bar with the team. BENEFITS & PERKS (USE FOR INDIA JOBS ONLY) Paid Time Off (PTO) Comprehensive Health and Accidental Insurance Coverage Tuition Reimbursement XactlyFit Gym/Fitness Program Reimbursement Free snacks onsite(if you work in office) Generous Employee Referral Program Free Parking and Subsidized Bus Pass (a go-green initiative!) Wellness program OUR VISION: Unleashing human potential to maximize company performance. We address a critical business need: to incentivize employees and align their behaviors with company goals. OUR CORE VALUES: Customer Focus | Accountability | Respect | Excellence (CARE) are the keys to our success, and each day we re committed to upholding them by delivering the best we can to our customers. Xactly is proud to be an Equal Opportunity Employer. Xactly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law. This means we believe in celebrating diversity and creating an inclusive workplace environment, where everyone feels valued, heard, and has a sense of belonging. By doing this, everyone in the Xactly family has the power to make a difference and unleash their full potential. We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.