Summary
Position Summary
ServiceNow Software Engineer CL 4.5
Outcome-Driven Accountability
- Collaborate with business and IT leaders to develop and refine ideas for integrating predictive and prescriptive analytics within business processes, ensuring measurable customer and business outcomes.
- Decompose complex business problems into manageable components, facilitating the use of multiple analytic modeling methods for holistic and valuable solutions.
- Develop and refine prototypes and proofs of concepts, presenting results to business and IT leaders, and demonstrating the impact on customer needs and business outcomes.
Technical Leadership and Advocacy
- Engage in data analysis, generating and testing hypotheses, preparing and analyzing historical data, identifying patterns, and applying statistical methods to formulate solutions that deliver high-quality outcomes.
- Develop project plans, including resource needs and task dependencies, to meet project deliverables with a focus on incremental and iterative delivery.
Engineering Craftsmanship
- Participate in defining project scope, objectives, and quality controls for new projects, ensuring alignment with customer-centric engineering principles.
- Present and communicate project deliverable results, emphasizing the value delivered to customers and the business.
Customer-Centric Engineering
- Assist in recruiting and mentoring team members, fostering a culture of engineering craftsmanship and continuous learning.
Incremental and Iterative Delivery
- Stay abreast of changes in technology, leading new technology evaluations for predictive and statistical analytics, and advocating for innovative, lean, and feasible solutions.
Key Responsibilities:
- Expert skills in configuration, customization and administration of ServiceNow platform in atleast 2 areas i.e. ITSM, ITBM, GRC, CSM, ITOM etc
- Strong skills in in design and implement of custom Portal using Service Portal, build custom widgets.
- Excellent skills on Scripting using JavaScript, AngularJS, HTML, XML, Ajax, CSS
- Build integrations with third party applications using REST, SOAP etc
- Assist in upgrades ServiceNow platform applications
- Review the code of the developers and mentor them.
- Assist the developers on technical issues.
- Maintain and adhere to source code, configuration management, release management and software development best practices.
- Knowledge of Agile project management methodology, knowledge to SAFe Agile would be a plus.
- Providing support / guidance to the development teams during the analysis, development, and testing processes.
- Maintain ServiceNow training and knowledge thru self-learning, attending conferences and training
- Defining and validating non-functional (technical) requirements and establishing traceability between requirements and application architecture/design.
- Experience in PPM would be a plus
- Excellent communication, presentation, influencing, and reasoning skills to earn support of business leaders, technology leaders, colleagues, and vendor representatives.
- Capable of building sustainable relationships with colleagues and key individuals.
- Creativity and ability to think outside-the-box while defining sound and practical solutions.
Key Qualifications:
- Strong knowledge and understanding of ServiceNow
- Strong knowledge of web-based technologies; AngularJS, HTTP, AJAX, HTML5, JavaScript and CSS
- Microsoft SQL Server and other most common backend Microsoft technologies.
- Well versed in UML with comfort of diagraming in at least one tool – Visio, Enterprise Architect, Visual Paradigm, Modelio etc.
- Experience with the following Technologies/Methodologies preferred:
- Messaging architectures SOAP and REST with JSON text encoding.
- Minimum of 8 years’ experience with at least 4 years of experience as a ServiceNow Developer
- At least 1 year of experience as Portal developer
- At least 3 years of experience in Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports in ServiceNow
- At least 2 years’ experience as a technical lead, doing code reviews and providing technical guidance to the team.
- ServiceNow System Administrator Certification
- Bachelor’s degree Computer Science, Information Systems or related field
- ITIL Certifications
- ServiceNow training and certifications
- Must have clear communications skills both oral and written Ability to negotiate in a non-confrontational manner to deliver a clear, well-structured and concise argument to support your opinion, using facts, pro's/con's, business justifications and other persuasion methods.
- Must have ability to work in fast paced environment, balance priorities and juggle multiple tasks at once
- Must be able to work independently
- Must possess a strong desire and clear understanding for high customer satisfaction
- Must be flexible, have good energy, easy to work with and a team player
- Strong analytical and problem-solving skills
- Experience with third party plug-ins that offer cost effective business solutions
- Prior experience in supporting proposals and providing written content for future prospects
The Team
DT US helps power Deloitte’s success. ITS drives Deloitte, which serves many of the world’s largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.The ~3,000 professionals in ITS deliver services including:
- Security, risk & compliance
- Technology support
- Infrastructure
- Applications
- Relationship management
- Strategy
- Deployment
- PMO
- Financials
- Communications
Product Engineering (PxE)
Product Engineering (PxE) is the internal software and applications development team responsible for delivering leading-edge technologies to Deloitte professionals. Their broad portfolio includes web and mobile productivity tools that empower our people to log expenses, enter timesheets, book travel and more, anywhere, anytime. PxE enables our client service professionals through a comprehensive suite of applications across the business lines. In addition to application delivery, PxE offers full-scale design services, a robust mobile portfolio, cutting-edge analytics, and innovative custom development.
How You Will Grow
At Deloitte, we have invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources, including live classrooms, team-based learning, and eLearning. Deloitte University (DU): The Leadership Center in India, our state-of-the-art, world-class learning center in the Hyderabad office, is an extension of the DU in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India .
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.
Disclaimer: Please note that this description is subject to change basis business/engagement requirements and at the discretion of the management.
Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.Requisition code: 313331
