Senior Product Analyst

DSO Product Management – Senior Product Analyst

Job Title: Senior Product Analyst

Department: DSO Product Management

Location: Hyderabad

ABOUT FACTSET

FactSet combines hundreds of databases into a single, powerful information system. It is a one-stop source for financial information and analytics for business analysts, portfolio managers, investment bankers/management firms and other financial professionals to analyze companies, portfolios, markets & economies. FactSet was formed in 1978 and operates out of 64 locations worldwide. FactSet with over $1.5 billion in annual revenues is headquartered in Norwalk, Connecticut and employs nearly 10000 people worldwide. Our operations extend within North America as well as Europe and the Pacific Rim. Since 1996, the Company has been publicly traded on the New York Stock Exchange under the symbol FDS.

DEPARTMENT BRIEF:

Data Solutions is the industry-leading content delivery platform. Clients seamlessly access organized and connected content that is easily discoverable, explorable, and procured via the Open: FactSet Marketplace. Data is delivered via a variety of technologies and formats that meet the needs of our client’s workflows. By enabling our clients to utilize their preferred choice of industry-standard databases, programming languages, and data visualization tools, we empower them to focus on the core competencies needed to drive their business. The SBU contributes over $173M in ASV, with a double-digit year-over-year growth rate. Our solutions portfolio includes Standard Data Feed, Data Exploration, OnDemand (API), Views, Cornerstone, Exchange Data Feed, Benchmark Feeds, the Open: FactSet Marketplace, Quantopian Enterprise, and other non-workstation initiatives.

The CTS Product Management team is looking for a Senior Product Analyst to contribute to Fast product management and support. In this role, you will be expected to understand CTS products and delivery technologies comprehensively, be a key contributor to defining and expanding the product packages available, and enhance and add features that provide connectivity, scalability, and enhanced usability. You will work closely with a broadly distributed Content, Product, Strategy, Sales & Support and Engineering group.

JOB RESPONSIBILITIES

DSO PD – Senior Product Analyst will work on a variety of projects related to DSO products and FactSet’s data feed business. This individual contributor role is within the Content and Technology Solutions Product Development team. It includes the following responsibilities:

• Product Feature Support
  • Manage the group’s daily inflow of DSO product requests and guide them to a meaningful and timely resolution
  • Communicate clear and detailed responses to requests while tying in references to supporting documentation

• Contribution to Product Design and Maintenance
  • Assist product owners in spec’ing and designing data feed products that capture market share in the financial data investments space
  • Contribute to departmental product development projects
• Critical Product Analysis
  • Identify recurring issues/requests and make recommendations for feature enhancements
  • Collection of metrics for product usage, issues reported time to first response, time to resolution, etc.
  • Identify areas for improvement of Product Support
• Product Documentation and Education
  • Create and maintain support and troubleshooting documentation
  • Integrate DSO skillsets into official training curricula
  • Regularly share DSO product best practices with stakeholders

JOB REQUIREMENTS

We welcome ambitious team players with proven ability to take initiative and find creative solutions. Applicants must have a genuine interest in finance and technology and the desire to continually learn and develop in an ever-changing environment.

Education:

Bachelor’s in Computer Science Engineering or Information Systems and/or Finance

Required Skills:

• Professional experience and competency in three or more of the following:
• Experience working in Unix / Linux environments
• Knowledge of Shell scripting / procedural programming
• Experience with one or more of C++ / Perl / Python / Ruby / Java
• Professional experience and competency in FTP / SFTP / HTTP transfers
• Basic understanding of Cloud technologies
• Firm understanding of Software Development cycles
• log design, reading and troubleshooting
• Technical QA methodology
• Streaming data services
• Programmatic APIs
• SQL and other RDBMS platforms
• NoSQL platforms
• MATLAB / R / SAS
• Markup languages: XML, JSON, etc.
• Specification writing / technical documentation
• Functional understanding of Enterprise Data Delivery solutions
• Proficient in Microsoft Office applications (Excel, Word & PowerPoint)
• Excellent communication, presentation, and interpersonal skills

Highly Desired Attributes:

• Knowledge of financial databases used in financial markets
• Technical specification writing or maintenance experience of tools, enhancements, products
• Ability to learn automation frameworks and conceptualization
• Ability to work independently and collaboratively with team members in other offices
• Knowledge or experience with analytical software from FactSet, CapIQ, Thomson Reuters or Bloomberg
• Ability to learn to work with project management software and in Agile Environment

Diversity

At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, ethnicity, religion, sex, national origin, gender expression, sexual orientation, age, citizenship, marital status, disability, gender identity, family status or veteran status. FactSet participates in E-Verify.

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