Senior Product Analyst

About Us

About the Role

As a Senior Analyst at JustAnswer, you will be a Subject Matter Expert (SME) in professional services domain driving long-term growth and leveraging the latest technologies and methodologies.
 In this role, you will drive tangible business impact by delivering high-quality insights and recommendations that are grounded in your ability to combine strategic thinking and problem-solving with detailed analysis. This position offers a unique opportunity to collaborate closely with Product Managers and cross-functional teams, uncovering valuable business insights, devising optimization strategies, and validating them through experiments. 

What You’ll Do

• Collaborate with Product and Analytics leadership to conceive and structure analysis and deliver highly actionable insights from “deep dives” into specific areas of our business. 
• Conduct analysis of a tremendous amount of internal & external data to find growth & optimization opportunities for the business.
• Package and communicate findings and recommendations to a broad audience (including senior leadership).
• Perform both Descriptive & Prescriptive Analytics including experimentations (AB, MAB), build Reporting for understanding trends. 
• Implement and track business metrics that will help drive the business. 
• Help determine growth strategy from a marketing and operations perspective. 
• Responsible/Opportunity to operate in an individual capacity as a lead analyst to understand JA audience and guide informed strategic decisions & executions.  

What We’re Looking For

• 5+ years of experience in e-commerce/customer experience products 
• Proficiency in analysis and business modeling using Excel 
• Experience with Google Analytics, BigQuery, PowerBI, and Python / R would be a plus 
• Experience with SQL with a strong ability to write complex queries to extract information and arrive at an answer 
• Expertise in Descriptive Statistical Analysis, Inferential Statistical Analysis 
• Strong experience in setting up and driving A/B Testing or Hypothesis Testing and analyzing the results 
• Ability to translate analysis results into business recommendations, and excellent written and confident verbal communication skills 
• Ability to communicate effectively with all levels of management and partners from a variety of business functions 
• Advanced English level 

Why Join Our Team

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