JustAnswer

About Us JustAnswer is the leading AI + Human professional services platform, on a mission to revolutionize how people access expert help. Since 2003, we’ve connected millions of customers across 196 countries with verified professionals in real time—anytime, anywhere. With a powerful combination of human expertise and cutting-edge AI, we’re transforming the future of professional services. Rooted in boldness, humility, and innovation, we take a data-driven approach to solving complex problems and continuously improving through Lean principles. About The Role We are seeking a seasoned and strategic Finance Director & Country Lead to oversee the financial strategy and operations for our India entity, ensuring alignment with global objectives and compliance with local regulations. This is a high-impact role that combines financial leadership with operational oversight of the India office. You will serve as a trusted leader on the ground, ensuring India operates smoothly, stays connected to global priorities, and in partnership with People Ops sustains a consistently, high-performing, and engaging work environment. As the connective tissue between our India operations and global leadership, you will represent local business needs, empower regional leaders, and drive initiatives that enhance financial performance, operational efficiency, and team effectiveness across JustAnswer’s India teams. The ideal candidate brings strong accounting, tax, and operational expertise, excellent leadership and stakeholder management skills, and a proactive, solution-oriented mindset to drive both financial discipline and business continuity across our India operations. What You’ll Do Strategic Financial and Operational Leadership Define and execute financial strategy aligned with the company’s overall goals. Provide financial leadership on key business decisions, growth initiatives, and strategic partnerships. Serve as the senior-most leader and primary representative of the company in the India office. Act as an advisor and bridge between global leadership and local teams, aligning country operations with global company strategy, culture, and goals. Represent the company's interests with external stakeholders including vendors, government entities, and community partners. Build a positive reputation for JustAnswer in the local market as an employer of choice. India Financial Operations, Reporting & Compliance Oversee all accounting operations, ensuring timely month-end close, reconciliations, and compliance with US GAAP, IFRS, and Indian GAAP. Review and certify financial statements (P&L, Balance Sheet, Cash Flow) for accuracy and completeness. Lead quarterly and annual statutory audits and coordinate with external auditors. Ensure timely compliance with all local tax obligations, including GST, TDS, corporate income tax, and regulatory filings. Maintain strong internal controls and governance to safeguard assets and ensure financial integrity. Continuously improve workflows and automation within the finance function. Support payroll compliance. Treasury & Cash Flow Management Manage cash flow and capital requirements to support operational and strategic objectives. Build and maintain relationships with banking partners to oversee investment and liquidity planning. Manage foreign exchange transactions and repatriation in line with Indian regulations. US Accounting Support Continue building a team that will provide seamless support to US accounting and finance operations. Work with the US Controller to identify new ways to expand the footprint of India accounting team in support of global finance operations Risk Management & Compliance Identify and mitigate financial, operational, and regulatory risks. Ensure adherence to company policies and evolving regulatory requirements. Ensure adherence to local laws and regulations, partnering with global legal teams. People & Team Leadership Continue building and lead a high-performing finance team in India. Mentor and develop team members with a focus on accountability, growth, and collaboration. Foster a positive, inclusive, and high-performance workplace culture consistent with the company's values. Be a visible, approachable leader to all local employees, promoting collaboration, engagement, and accountability. Provide guidance, mentorship, and support to team leads and employees, helping develop local leadership capabilities. Cross-Functional & Global Collaboration Serve as a strategic advisor to the VP of Finance and senior global leadership. Partner with People Ops, Legal, and other functional leaders to support business priorities. Collaborate with global and regional teams on closing activities and financial reviews. Operational Management Serve as the operational lead for the India office, ensuring alignment with both local expectations and global standards. Drive a culture of continuous improvement, integrity, and operational excellence. Oversee lease agreements, facility management, vendor contracts, and procurement. Lead initiatives to improve office operations, employee experience, and cost efficiency. What We’re Looking For 12+ years of progressive experience in finance and accounting roles, with increasing leadership responsibility. Proven track record of managing finance functions in complex, multi-national environments. Proven experience leading a country office or local team within a global organization, with a strong sense of ownership and accountability. Comfortable serving as the face and voice of the local office, representing the company’s values and interests internally and externally. Expertise in IFRS, Indian GAAP, and tax regulations (direct & indirect). Chartered Accountant (CA), MBA in Finance, or Master’s in Finance/Accounting. Strong communication, leadership, and analytical skills. Skilled in managing day-to-day office operations including facilities, vendor contracts, compliance, and local budgeting. Ability to thrive in both structured and fast-paced, entrepreneurial environments. Proactive, adaptable, and solution-oriented mindset. Excellent communicator who can distill local insights and communicate effectively with global leadership. Why Be Part of the Finance Team As the Finance Director & Country Lead – India , you won’t just be leading numbers—you’ll be shaping the future of our India operations and helping drive our global financial strategy. Here’s why this is a unique and rewarding opportunity: Senior Leadership Impact: Be a key decision-maker driving strategy, execution, and growth at the regional level. Global Collaboration: Work cross-functionally with top-tier talent in the US, Ukraine, and other global locations. Tech-Driven Finance: Implement and optimize systems that support automation, AI, and smarter decision-making. Strategic & Operational Ownership: Go beyond numbers—own and lead the full India office experience. Career Growth & Visibility: Partner closely with global leadership and grow your career in a high-impact role. Culture of Innovation: Join a mission-driven company that values bold ideas, continuous learning, and inclusive leadership. I-DNI Why Join Our Team At JustAnswer, we blend the best of AI and human expertise to make a real impact. Our mission-driven culture values bold ideas, continuous learning, and global collaboration. We offer a flexible, remote-first environment with equitable rewards, career growth opportunities, and a supportive community where your contributions truly matter. Join us and be part of something bigger, helping people, one answer at a time. Our JustAnswer Promise We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way. Data driven: Data decides, not egos Courageous: We take risks and challenge the status quo Innovative: We're constantly learning, creating, and adapting Lean: We focus on customers, using lean testing to learn how to serve them best Humble: Past success is not a guarantee of future success If these things matter to you, come join the team here at JustAnswer! Our Commitment to an Inclusive Workplace We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. JustAnswer is committed to an inclusive workplace. JustAnswer is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. AI Disclosure & Informed Consent Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy. Show more Show less

About Us JustAnswer is the leading AI + Human professional services platform, on a mission to revolutionize how people access expert help. Since 2003, we’ve connected millions of customers across 196 countries with verified professionals in real time—anytime, anywhere. With a powerful combination of human expertise and cutting-edge AI, we’re transforming the future of professional services. Rooted in boldness, humility, and innovation, we take a data-driven approach to solving complex problems and continuously improving through Lean principles. About The Role We are looking for a skilled Data & AI Engineer to join our dynamic team. In this role, you will play a critical part in designing and maintaining scalable data pipelines, supporting AI-driven applications, and working alongside cross-functional teams to build innovative solutions. If you're passionate about data engineering, AI integration, and working with the latest technologies, we’d love to hear from you. What You’ll Do Design, develop, and maintain robust data pipelines using Python and C#. Collaborate with the analytics team to build scalable, automated data solutions tailored to business use cases. Build and optimize data architectures for AI-driven applications. Develop and deploy AI agents using internal AI platforms on messaging tools like Microsoft Teams. Work closely with analysts, engineers, data scientists, and product teams to embed AI solutions into production systems. Implement best practices for data storage, transformation, and access across platforms. Ensure data integrity, security, and compliance with regulatory standards. Manage and monitor data infrastructure using cloud platforms (AWS, Azure, GCP). Troubleshoot and resolve issues with data pipelines and infrastructure. What We’re Looking For Bachelor’s or Master’s degree in Computer Science, Data Science, or a related field. 3+ years of proven experience as a Data or Analytics Engineer. Strong coding skills in Python and C#. Proficient in SQL and NoSQL databases. Experience with AI/ML frameworks such as TensorFlow, PyTorch, or Scikit-learn. Familiarity with cloud platforms and big data technologies (e.g., Databricks, Kafka, Spark). Understanding of CI/CD pipelines and DevOps best practices. Excellent problem-solving, analytical, and communication skills. Why Join Our Team At JustAnswer, we blend the best of AI and human expertise to make a real impact. Our mission-driven culture values bold ideas, continuous learning, and global collaboration. We offer a flexible, remote-first environment with equitable rewards, career growth opportunities, and a supportive community where your contributions truly matter. Join us and be part of something bigger, helping people, one answer at a time. Our JustAnswer Promise We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way. Data driven: Data decides, not egos Courageous: We take risks and challenge the status quo Innovative: We're constantly learning, creating, and adapting Lean: We focus on customers, using lean testing to learn how to serve them best Humble: Past success is not a guarantee of future success If these things matter to you, come join the team here at JustAnswer! Our Commitment to an Inclusive Workplace We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. JustAnswer is committed to an inclusive workplace. JustAnswer is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. AI Disclosure & Informed Consent Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy. Show more Show less

About Us JustAnswer is the leading AI + Human professional services platform, on a mission to revolutionize how people access expert help. Since 2003, we’ve connected millions of customers across 196 countries with verified professionals in real time—anytime, anywhere. With a powerful combination of human expertise and cutting-edge AI, we’re transforming the future of professional services. Rooted in boldness, humility, and innovation, we take a data-driven approach to solving complex problems and continuously improving through Lean principles. About The Role As an Analyst at JustAnswer, you will drive tangible business impact by delivering high-quality insights and recommendations that combine strategic thinking with detailed data analysis. You’ll work closely with Product, Content, and Marketing teams to uncover SEO growth opportunities, evaluate initiatives, and inform decision-making with data. This role requires a deep understanding of SEO data, a strong analytical mindset, and the ability to work across functions to optimize organic performance. It’s a unique opportunity to influence our search strategy and customer acquisition at scale. What You’ll Do Partner with SEO, Product, and Analytics leadership to analyze large datasets (internal and external) and uncover actionable insights into search performance and user behavior Monitor and interpret key SEO metrics—impressions, clicks, CTR, rankings, and traffic—from sources like Google Search Console, BigQuery, and third-party tools (e.g., SEMrush) Conduct deep-dive analysis, A/B and MAB testing, and support SEO experiments with robust data interpretation Create dashboards and performance reports using tools like Looker, PowerBI, or Google Data Studio Perform descriptive and prescriptive analytics, leveraging statistical methods and ML models where appropriate Translate complex data into clear, compelling recommendations and communicate findings effectively to stakeholders, including senior leadership Act as a lead analyst within the SEO vertical, contributing to strategic planning through deep audience insights What We’re Looking For 5+ years of experience in product, marketing, or SEO analytics (ideally within e-commerce, marketplace, or content-driven businesses) Strong SQL skills with the ability to write complex queries for data extraction and analysis (BigQuery experience is a plus) Proficiency in SEO data platforms (Google Search Console, Ahrefs, SEMrush) Experience with A/B testing and statistical analysis (hypothesis testing, regression, etc.) Solid understanding of data visualization tools such as Looker, PowerBI, or Tableau Bonus: Experience with Python or R for automating analysis or building models Ability to clearly communicate technical insights to both technical and non-technical audiences Why Join Our Team At JustAnswer, we blend the best of AI and human expertise to make a real impact. Our mission-driven culture values bold ideas, continuous learning, and global collaboration. We offer a flexible, remote-first environment with equitable rewards, career growth opportunities, and a supportive community where your contributions truly matter. Join us and be part of something bigger, helping people, one answer at a time. Our JustAnswer Promise We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way. Data driven: Data decides, not egos Courageous: We take risks and challenge the status quo Innovative: We're constantly learning, creating, and adapting Lean: We focus on customers, using lean testing to learn how to serve them best Humble: Past success is not a guarantee of future success If these things matter to you, come join the team here at JustAnswer! Our Commitment to an Inclusive Workplace We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. JustAnswer is committed to an inclusive workplace. JustAnswer is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. AI Disclosure & Informed Consent Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy. Show more Show less

About Us JustAnswer is the leading AI + Human professional services platform, on a mission to revolutionize how people access expert help. Since 2003, we’ve connected millions of customers across 196 countries with verified professionals in real time—anytime, anywhere. With a powerful combination of human expertise and cutting-edge AI, we’re transforming the future of professional services. Rooted in boldness, humility, and innovation, we take a data-driven approach to solving complex problems and continuously improving through Lean principles. About The Role We’re a fast-growing, AI-forward marketplace company connecting real people with real experts—on-demand and across the globe. We’re looking for a UX Design Manager to join us in a contract role covering a maternity leave. This is a high-impact opportunity to lead and inspire a team of designers while contributing to experiences that make a real difference in people’s lives. As a member of our UX Design Leadership Team, you’ll manage designers based in India and Ukraine, working across desktop, mobile, and app platforms. You’ll split your time between leading people (75%) and getting hands-on with design work (25%)—reviewing, collaborating, and occasionally rolling up your sleeves in Figma. This is an 8–10-month contract role for a passionate, senior leader who loves mentoring, thrives on collaboration, and knows how to guide teams toward best-in-practice design solutions that support business goals. What You’ll Do 🔹Lead & Manage Directly manage a distributed team of 4 UX designers across India and Ukraine Foster a high-performing, collaborative, and psychologically safe team culture Coach and mentor designers on craft, process, and career development 🔹 Design Strategy & Execution Define and drive UX strategies aligned to business outcomes and user needs Ensure exceptional quality across all platforms (desktop, mobile, app) and brands Review and approve work as the team’s design eye, ensuring consistency and clarity 🔹 Collaborate & Influence Partner with cross-functional teams—including Product, Engineering, Research, and Content Design—to shape product experiences from idea to execution Advocate for design excellence and best practices throughout the organization Navigate stakeholder input and competing priorities to find the best path forward 🔹 Champion Tools & Data Use tools like Figma, Microsoft Clarity, Mouseflow, Asana, and UserTesting to streamline workflows and refine user experiences Make data-informed decisions with tools like Google Analytics and Power BI What We’re Looking For ✔ Experienced Designer & Leader 5+ years in UX/UI or product design with a strong portfolio 1+ years of people management experience, ideally with remote or international teams Proven ability to coach and elevate designers of varying experience levels ✔ Strategic & Hands-On Comfortable managing at scale and jumping into Figma when needed Skilled at delivering end-to-end product experiences across platforms ✔ Cross-Functional Collaborator Excellent communicator who can align diverse stakeholders Experience working in matrixed organizations or fast-paced marketplaces ✔ Global & Marketplace Savvy Familiar with platforms that connect independent contractors to customers (e.g., Uber, Airbnb, Lyft, LegalZoom) Available for late evening or night hours to collaborate across time zones Experience in B2C, consumer tech, or e-commerce environments a plus Why Join Our Team At JustAnswer, we blend the best of AI and human expertise to make a real impact. Our mission-driven culture values bold ideas, continuous learning, and global collaboration. We offer a flexible, remote-first environment with equitable rewards, career growth opportunities, and a supportive community where your contributions truly matter. Join us and be part of something bigger, helping people, one answer at a time. Our JustAnswer Promise We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way. Data driven: Data decides, not egos Courageous: We take risks and challenge the status quo Innovative: We're constantly learning, creating, and adapting Lean: We focus on customers, using lean testing to learn how to serve them best Humble: Past success is not a guarantee of future success If these things matter to you, come join the team here at JustAnswer! Our Commitment to an Inclusive Workplace We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. JustAnswer is committed to an inclusive workplace. JustAnswer is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. AI Disclosure & Informed Consent Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy. Show more Show less

About Us JustAnswer is the leading AI + Human professional services platform, on a mission to revolutionize how people access expert help. Since 2003, we’ve connected millions of customers across 196 countries with verified professionals in real time—anytime, anywhere. With a powerful combination of human expertise and cutting-edge AI, we’re transforming the future of professional services. Rooted in boldness, humility, and innovation, we take a data-driven approach to solving complex problems and continuously improving through Lean principles. About The Role The Senior Full Stack Developer will be responsible for designing, developing, and maintaining robust, scalable, and efficient web applications, backend logic modules, and database structures. The role involves working with our technology stack, which includes .NET Core, C#, React.js, Node.js, TypeScript, SQL Server 2019, Docker, Kubernetes, Google Analytics, and Power BI. You will collaborate closely with product managers, designers, and stakeholders to gather and analyze requirements, providing technical insights and recommendations. What You’ll Do Design, develop, and maintain robust, scalable, and efficient web applications, backend logic modules, and database structures to meet business needs. Implement and follow CI/CD processes to ensure rapid, reliable, and repeatable deployment of changes to production. Stay up-to-date with emerging technologies and industry trends, and continuously improve development processes and practices to enhance team productivity and product quality. Collaborate with product managers, designers, and stakeholders to gather and analyze requirements, providing valuable technical insights and recommendations. Ensure high-quality software delivery by implementing appropriate automated testing strategies, including Unit tests, to maintain code integrity and performance. Conduct thorough code and design reviews, provide constructive feedback, and mentor junior developers to promote best practices and continuous improvement. Proactively monitor production systems, conduct health audits, identify issues, and determine root causes to ensure system stability and performance. What We’re Looking For Minimum of 5 years of professional experience in full stack development. Proficiency in object-oriented languages such as C# or Java. Experience with modern front-end frameworks, particularly React.js (including state management with Redux or Context API and component-based architecture) or Angular. Strong problem-solving skills with the ability to analyze and resolve complex technical issues. Proficiency in writing complex SQL queries and working with database systems such as SQL Server or MySQL. Familiarity with Unit/Integration tests using tools like Jest, NUnit, Playwright, React Testing Library. Strong knowledge of front-end technologies: HTML5, CSS3, JavaScript, and TypeScript. Familiarity with database systems such as SQL Server or MySQL. Strong understanding of design and architectural patterns, SOA design, and web service development. Experience with web page performance optimization and measurement is a plus. Excellent communication skills with the ability to collaborate effectively with cross-functional teams and stakeholders. A proactive approach to staying up-to-date with emerging technologies and industry trends. Proven leadership abilities with a strong track record of mentoring and guiding junior developers, fostering a culture of continuous learning and improvement. Degree in Computer Science, a related discipline, or equivalent work experience. Exceptional problem-solving and analytical abilities, coupled with a keen attention to detail. About Us We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 10 million customers in 196 countries by answering more than 16 million questions. Our investors are Charles Schwab, Crosslink Capital, and Glynn Capital Management. Why Join the Team With 1,000+ employees, we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable! Our JustAnswer Promise We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way. Data driven: Data decides, not egos Courageous: We take risks and challenge the status quo Innovative: We're constantly learning, creating, and adapting Lean: We focus on customers, using lean testing to learn how to serve them best Humble: Past success is not a guarantee of future success If these things matter to you, come join the team here at JustAnswer! Work Environment JustAnswer, India has adopted a remote-first/hybrid work environment in most locations. Some teams occasionally have the option to meet in person for teaming, collaboration, or social events. With employee well-being as a top priority, where legally permissible, employees must be fully vaccinated against Covid-19 to attend these optional in-person events. Our Commitment to Diversity At JustAnswer, we embrace workplace diversity. We believe diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances. Why Join Our Team At JustAnswer, we blend the best of AI and human expertise to make a real impact. Our mission-driven culture values bold ideas, continuous learning, and global collaboration. We offer a flexible, remote-first environment with equitable rewards, career growth opportunities, and a supportive community where your contributions truly matter. Join us and be part of something bigger, helping people, one answer at a time. Our JustAnswer Promise We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way. Data driven: Data decides, not egos Courageous: We take risks and challenge the status quo Innovative: We're constantly learning, creating, and adapting Lean: We focus on customers, using lean testing to learn how to serve them best Humble: Past success is not a guarantee of future success If these things matter to you, come join the team here at JustAnswer! Our Commitment to an Inclusive Workplace We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. JustAnswer is committed to an inclusive workplace. JustAnswer is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. AI Disclosure & Informed Consent Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy. Show more Show less

About Us JustAnswer is the leading AI + Human professional services platform, on a mission to revolutionize how people access expert help. Since 2003, we’ve connected millions of customers across 196 countries with verified professionals in real time—anytime, anywhere. With a powerful combination of human expertise and cutting-edge AI, we’re transforming the future of professional services. Rooted in boldness, humility, and innovation, we take a data-driven approach to solving complex problems and continuously improving through Lean principles. About The Role As a Lead Full-Stack .NET Engineer , you will play a pivotal role in designing and implementing robust, scalable solutions within a fast-paced environment. You’ll work with modern technologies like .NET Core, React.js, and Kubernetes , while also guiding and mentoring a talented team of engineers and build the next generation of AI-enhanced applications. Our platform supports over a million visitors daily and processes billions of requests per month , making performance, scalability, and reliability key priorities. If you love solving complex challenges and working at the forefront of technology, this is your chance to make a real impact! What You’ll Do Be the Technical North Star – Lead your team in making smart, data-driven technical decisions, ensuring solutions are scalable, maintainable, and future-ready. Bridge Innovation & Execution – Work hand-in-hand with cross-functional teams, guiding them to harness the full potential of our robust infrastructure. Architect for the Future – Design and develop high-performance software architectures and frameworks that align with business goals and industry best practices. Turbocharge Performance & Scale – Identify and implement cutting-edge strategies to enhance stability, speed, and scalability, ensuring our applications perform at peak efficiency. Be a Problem-Solving Maestro – Act fast when production incidents arise, applying creative troubleshooting techniques to minimize downtime and keep things running smoothly. Inspire & Mentor – Elevate the team by fostering a culture of continuous learning, innovation, and technical excellence, ensuring every engineer grows under your leadership. Enforce Engineering Excellence – Conduct rigorous code reviews, uphold coding best practices, and drive a quality-first mindset across the team. Shape the Future of Tech – Stay ahead of the curve by evaluating and integrating AI, automation, and emerging technologies, driving innovation at every turn. What We’re Looking For Proven Expertise – 8+ years in software development, delivering high-quality, scalable solutions. .NET Mastery – Strong proficiency in C#, .NET Core, .NET Framework, object-oriented design principles and data access frameworks like ADO.net/ Entity Framework Full-Stack Skills – Hands-on experience with React.js and modern front-end frameworks. Database & Architecture – Expertise in SQL Server, ElasticSearch, REST APIs, SOA, and WCF. Automation & CI/CD – Experience with TDD, automation testing, Git, and Agile/SCRUM methodologies. Technical Leadership – Ability to mentor, conduct code reviews, and make build vs. buy decisions. AI & Innovation – Familiarity with Generative AI (ChatGPT, GitHub Copilot) and digital marketing tools is required. Education – Bachelor’s degree in Computer Science or related field. Why Join Our Team At JustAnswer, we blend the best of AI and human expertise to make a real impact. Our mission-driven culture values bold ideas, continuous learning, and global collaboration. We offer a flexible, remote-first environment with equitable rewards, career growth opportunities, and a supportive community where your contributions truly matter. Join us and be part of something bigger, helping people, one answer at a time. Our JustAnswer Promise We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way. Data driven: Data decides, not egos Courageous: We take risks and challenge the status quo Innovative: We're constantly learning, creating, and adapting Lean: We focus on customers, using lean testing to learn how to serve them best Humble: Past success is not a guarantee of future success If these things matter to you, come join the team here at JustAnswer! Our Commitment to an Inclusive Workplace We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. JustAnswer is committed to an inclusive workplace. JustAnswer is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. AI Disclosure & Informed Consent Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy. Show more Show less

About Us JustAnswer is the leading AI + Human professional services platform, on a mission to revolutionize how people access expert help. Since 2003, we’ve connected millions of customers across 196 countries with verified professionals in real time—anytime, anywhere. With a powerful combination of human expertise and cutting-edge AI, we’re transforming the future of professional services. Rooted in boldness, humility, and innovation, we take a data-driven approach to solving complex problems and continuously improving through Lean principles. About The Role We are looking for a highly skilled Full-Stack Software Engineer with a strong foundation in Web Analytics, Experimentation platforms, and scalable systems. This is more than just a coding role — it's an opportunity to influence architectural decisions, mentor others, and help shape the future of our technology stack. You’ll work alongside a high-performing team of engineers to build secure, performant, and delightful experiences for millions of users. You’ll be joining a dynamic team of over 200 engineers who value learning, collaboration, and fast, high-quality delivery. We foster a positive, inclusive culture where curiosity is encouraged, impact is recognized, and growth is continuous. What You’ll Do Design, build, and scale backend services in .NET Core and frontend applications using React, Redux, TypeScript, and modern JavaScript. Architect scalable systems for high-traffic environments, ensuring reliability, observability, and extensibility. Contribute to our experimentation platform by building robust data pipelines and analytics integrations that support data-driven decisions. Partner with Product, Design, and Data teams to deliver impactful features from conception to deployment. Improve developer productivity and deployment confidence by enhancing CI/CD pipelines and dev tooling. Write and maintain comprehensive unit, integration, and E2E tests, with quality built in from the start. Participate in and lead code and design reviews, promoting knowledge sharing and continuous improvement. Troubleshoot production issues and contribute to incident response, ensuring system resilience. Drive engineering excellence by staying up to date on emerging technologies and best practices. What We’re Looking For 5+ years of professional experience in software engineering, with a focus on full-stack web development. Advanced skills in React, Redux, TypeScript, and JavaScript on the frontend. Proven backend experience with .NET Core, RESTful APIs, and event-driven or service-oriented architecture (SOA). Experience with A/B testing platforms, analytics frameworks, and instrumenting user behavior for experimentation. Strong understanding of performance optimization, scalability, and fault-tolerant systems in a production environment. Experience working with relational and/or NoSQL databases (e.g., SQL Server, PostgreSQL, MongoDB). Passion for clean, maintainable code and strong knowledge of software design principles. Comfortable navigating ambiguity and collaborating across multiple teams to define and build the right solution. Excellent communication and collaboration skills with a team-first mindset. Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field — or equivalent hands-on experience. Why Join Us Work with a mission-driven team solving real-world problems at scale. Be part of a collaborative culture that values innovation, ownership, and continuous improvement. Opportunity to shape impactful features used by millions of users. Access to strong mentorship, growth opportunities, and a transparent career development framework. Why Join Our Team At JustAnswer, we blend the best of AI and human expertise to make a real impact. Our mission-driven culture values bold ideas, continuous learning, and global collaboration. We offer a flexible, remote-first environment with equitable rewards, career growth opportunities, and a supportive community where your contributions truly matter. Join us and be part of something bigger, helping people, one answer at a time. Our JustAnswer Promise We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way. Data driven: Data decides, not egos Courageous: We take risks and challenge the status quo Innovative: We're constantly learning, creating, and adapting Lean: We focus on customers, using lean testing to learn how to serve them best Humble: Past success is not a guarantee of future success If these things matter to you, come join the team here at JustAnswer! Our Commitment to an Inclusive Workplace We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. JustAnswer is committed to an inclusive workplace. JustAnswer is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. AI Disclosure & Informed Consent Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy. Show more Show less

About Us JustAnswer is the leading AI + Human professional services platform, on a mission to revolutionize how people access expert help. Since 2003, we’ve connected millions of customers across 196 countries with verified professionals in real time—anytime, anywhere. With a powerful combination of human expertise and cutting-edge AI, we’re transforming the future of professional services. Rooted in boldness, humility, and innovation, we take a data-driven approach to solving complex problems and continuously improving through Lean principles. About The Role We are looking for a creative and technically skilled Visualization Engineer to join our growing team! In this role, you will design and develop enterprise-grade Power BI dashboards that translate complex data into clear, actionable insights for a wide range of business stakeholders. You'll collaborate cross-functionally with data analysts, engineers, and product teams to shape intuitive, scalable dashboards and automation solutions while integrating modern technologies like AI and LLMs to drive innovative visual reporting. What You’ll Do Design and develop enterprise-level Power BI dashboards that deliver critical insights for business decisions. Create user-centric dashboards with a focus on simplicity, usability, and adaptability for diverse audiences. Build and optimize data flows and pipelines to improve the efficiency and reliability of dashboard solutions. Apply best practices in data modeling and architecture to support scalable automation solutions. Take ownership of enterprise dashboards, enforce strong data contracts, and maintain SLAs for reliability. Leverage AI and large language models (LLMs) to enhance visualizations and streamline reporting. Apply A/B testing and user interaction analysis to iteratively improve dashboard performance and user experience. Maintain and enhance design systems for scalability and future platform integration. Collaborate with Data Analysts, Product Managers, Engineers, and Software Teams to continuously optimize visualization solutions. What We’re Looking For 3+ years of experience in Power BI dashboard development. Strong expertise in SQL for data querying and transformation. Solid understanding of A/B testing and statistical analysis. Proven experience in Data Analysis, Data Modeling, and Data Architecture Solutioning. Ability to turn complex datasets into clear, actionable, and intuitive dashboards. Experience with design systems to ensure consistent and scalable product experiences. Strong sense of user experience, interaction design, and usability principles. Excellent collaboration and communication skills for cross-functional teamwork. Strong project management mindset, able to juggle priorities and meet deadlines. Why Join Our Team At JustAnswer, we blend the best of AI and human expertise to make a real impact. Our mission-driven culture values bold ideas, continuous learning, and global collaboration. We offer a flexible, remote-first environment with equitable rewards, career growth opportunities, and a supportive community where your contributions truly matter. Join us and be part of something bigger, helping people, one answer at a time. Our JustAnswer Promise We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way. Data driven: Data decides, not egos Courageous: We take risks and challenge the status quo Innovative: We're constantly learning, creating, and adapting Lean: We focus on customers, using lean testing to learn how to serve them best Humble: Past success is not a guarantee of future success If these things matter to you, come join the team here at JustAnswer! Our Commitment to an Inclusive Workplace We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. JustAnswer is committed to an inclusive workplace. JustAnswer is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. AI Disclosure & Informed Consent Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy. Show more Show less

About Us JustAnswer is the leading AI + Human professional services platform, on a mission to revolutionize how people access expert help. Since 2003, we’ve connected millions of customers across 196 countries with verified professionals in real time—anytime, anywhere. With a powerful combination of human expertise and cutting-edge AI, we’re transforming the future of professional services. Rooted in boldness, humility, and innovation, we take a data-driven approach to solving complex problems and continuously improving through Lean principles. About The Role As an Analyst at JustAnswer, you will drive tangible business impact by delivering high-quality insights and recommendations that combine strategic thinking with detailed data analysis. You’ll work closely with Product, Content, and Marketing teams to uncover SEO growth opportunities, evaluate initiatives, and inform decision-making with data. This role requires a deep understanding of SEO data, a strong analytical mindset, and the ability to work across functions to optimize organic performance. It’s a unique opportunity to influence our search strategy and customer acquisition at scale. What You’ll Do Partner with SEO, Product, and Analytics leadership to analyze large datasets (internal and external) and uncover actionable insights into search performance and user behavior Monitor and interpret key SEO metrics—impressions, clicks, CTR, rankings, and traffic—from sources like Google Search Console, BigQuery, and third-party tools (e.g., SEMrush) Conduct deep-dive analysis, A/B and MAB testing, and support SEO experiments with robust data interpretation Create dashboards and performance reports using tools like Looker, PowerBI, or Google Data Studio Perform descriptive and prescriptive analytics, leveraging statistical methods and ML models where appropriate Translate complex data into clear, compelling recommendations and communicate findings effectively to stakeholders, including senior leadership Act as a lead analyst within the SEO vertical, contributing to strategic planning through deep audience insights What We’re Looking For 5+ years of experience in product, marketing, or SEO analytics (ideally within e-commerce, marketplace, or content-driven businesses) Strong SQL skills with the ability to write complex queries for data extraction and analysis (BigQuery experience is a plus) Proficiency in SEO data platforms (Google Search Console, Ahrefs, SEMrush) Experience with A/B testing and statistical analysis (hypothesis testing, regression, etc.) Solid understanding of data visualization tools such as Looker, PowerBI, or Tableau Bonus: Experience with Python or R for automating analysis or building models Ability to clearly communicate technical insights to both technical and non-technical audiences Why Join Our Team At JustAnswer, we blend the best of AI and human expertise to make a real impact. Our mission-driven culture values bold ideas, continuous learning, and global collaboration. We offer a flexible, remote-first environment with equitable rewards, career growth opportunities, and a supportive community where your contributions truly matter. Join us and be part of something bigger, helping people, one answer at a time. Our JustAnswer Promise We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way. Data driven: Data decides, not egos Courageous: We take risks and challenge the status quo Innovative: We're constantly learning, creating, and adapting Lean: We focus on customers, using lean testing to learn how to serve them best Humble: Past success is not a guarantee of future success If these things matter to you, come join the team here at JustAnswer! Our Commitment to an Inclusive Workplace We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. JustAnswer is committed to an inclusive workplace. JustAnswer is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. AI Disclosure & Informed Consent Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy. Show more Show less

About Us JustAnswer is the leading AI + Human professional services platform, on a mission to revolutionize how people access expert help. Since 2003, we’ve connected millions of customers across 196 countries with verified professionals in real time—anytime, anywhere. With a powerful combination of human expertise and cutting-edge AI, we’re transforming the future of professional services. Rooted in boldness, humility, and innovation, we take a data-driven approach to solving complex problems and continuously improving through Lean principles. About The Role As a Senior Analyst – Digital Marketing at JustAnswer, you'll enhance the efficiency and reach of our paid SEM efforts through testing, spend optimization, and vertical expansion. This role requires a quantitative problem-solver who brings clarity and insight to the team. You'll be based in JustAnswer's Bengaluru office, supporting the Customer Acquisition team in San Francisco. What You’ll Do Optimize and grow Google Search Ads for justanswer.com and niche sites. Conduct keyword research to enhance SEM campaigns. Design and test Google Ads experiments, monitor landing page and product tests, and troubleshoot performance issues. Manage SEM/PPC budgets, ensuring alignment with ROAS objectives. Analyze metrics using tools like Google Ads, Excel, and Google Analytics for data-driven decisions. Collaborate with cross-functional teams to achieve business goals. Stay updated on industry trends and perform competitive analysis. What We’re Looking For 5+ years in Digital Marketing. Expertise in Google Ads, GDN, YouTube, DoubleClick/DV360, and/or Facebook Ads. Proficient in Excel (VLOOKUPs, SUMIFs). SQL experience is a plus. Comfortable with Google Analytics, conversion tracking, and tag management. Basic knowledge of web technologies (HTML, CSS, JavaScript) and/or programming. Familiarity with LLMs (e.g., GPTs) is a bonus. Analytical and data-driven approach. Proactive and results-oriented. Why Join Our Team At JustAnswer, we blend the best of AI and human expertise to make a real impact. Our mission-driven culture values bold ideas, continuous learning, and global collaboration. We offer a flexible, remote-first environment with equitable rewards, career growth opportunities, and a supportive community where your contributions truly matter. Join us and be part of something bigger, helping people, one answer at a time. Our JustAnswer Promise We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way. Data driven: Data decides, not egos Courageous: We take risks and challenge the status quo Innovative: We're constantly learning, creating, and adapting Lean: We focus on customers, using lean testing to learn how to serve them best Humble: Past success is not a guarantee of future success If these things matter to you, come join the team here at JustAnswer! Our Commitment to an Inclusive Workplace We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. JustAnswer is committed to an inclusive workplace. JustAnswer is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. AI Disclosure & Informed Consent Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy.

About Us JustAnswer is the leading AI + Human professional services platform, on a mission to revolutionize how people access expert help. Since 2003, we’ve connected millions of customers across 196 countries with verified professionals in real time—anytime, anywhere. With a powerful combination of human expertise and cutting-edge AI, we’re transforming the future of professional services. Rooted in boldness, humility, and innovation, we take a data-driven approach to solving complex problems and continuously improving through Lean principles. About the Role At JustAnswer, millions seek expert advice daily across fields like legal, medical, finance, and tech, with hundreds of thousands arriving through diverse acquisition channels. As a Product Manager for Customer Acquisition, you’ll craft customer-focused products that fuel growth. You’ll identify new segments, shape product strategies, and own the roadmap for our brand portfolio, including marketing tools, landing pages, and checkout experiences. This cross-functional role involves close collaboration with teams to meet ambitious goals. Using lean methodologies, A/B testing, and agile practices, you’ll lead the ideation, development, and launch of impactful features that enhance the customer journey on desktop and mobile. What You’ll Do You'll be the go-to person for identifying and solving pain points across our marketing teams and customer journey — and you won’t just guess, you'll test it all through A/B experiments like a pro. Lead the charge with UX, Analytics, and Engineering to turn sprint planning into sprint winning . Align teams, cut through the noise, and keep everyone rowing in the same direction (yes, you’re that person). Partner closely with Marketing to ensure product and marketing strategies are best friends , not distant cousins. Simplify acquisition workflows, build smart tools, and make “efficiency” more than just a buzzword. Dive deep into the data, spot the growth levers, and bring insights that actually move the needle . Ideate, pitch, and power growth strategies with real business impact. What We’re Looking For 8+ years in product management , juggling B2B and B2C challenges like a seasoned pro. Experience syncing up with both Paid and Organic Marketing teams — you know how to speak their language. A radar for inefficiencies and a toolkit full of automation solutions. A love for partnering with UX and Analytics to solve real customer problems. Leadership that inspires cross-functional teams to rally behind ambitious goals. Hands-on experimentation skills — A/B tests, multivariate magic, the whole shebang. Why Join Our Team At JustAnswer, we blend the best of AI and human expertise to make a real impact. Our mission-driven culture values bold ideas, continuous learning, and global collaboration. We offer a flexible, remote-first environment with equitable rewards, career growth opportunities, and a supportive community where your contributions truly matter. Join us and be part of something bigger, helping people, one answer at a time. Our JustAnswer Promise We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way. • Data driven: Data decides, not egos • Courageous: We take risks and challenge the status quo • Innovative: We're constantly learning, creating, and adapting • Lean: We focus on customers, using lean testing to learn how to serve them best • Humble: Past success is not a guarantee of future success If these things matter to you, come join the team here at JustAnswer! Our Commitment to an Inclusive Workplace We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. JustAnswer is committed to an inclusive workplace. JustAnswer is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. AI Disclosure & Informed Consent Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy.

About Us JustAnswer is the leading AI + Human professional services platform, on a mission to revolutionize how people access expert help. Since 2003, we’ve connected millions of customers across 196 countries with verified professionals in real time—anytime, anywhere. With a powerful combination of human expertise and cutting-edge AI, we’re transforming the future of professional services. Rooted in boldness, humility, and innovation, we take a data-driven approach to solving complex problems and continuously improving through Lean principles. About the Role As a Senior Analyst at JustAnswer, you will be a Subject Matter Expert (SME) in professional services domain driving long-term growth and leveraging the latest technologies and methodologies. In this role, you will drive tangible business impact by delivering high-quality insights and recommendations that are grounded in your ability to combine strategic thinking and problem-solving with detailed analysis. This position offers a unique opportunity to collaborate closely with Product Managers and cross-functional teams, uncovering valuable business insights, devising optimization strategies, and validating them through experiments. What You’ll Do Collaborate with Product and Analytics leadership to conceive and structure analysis and deliver highly actionable insights from “deep dives” into specific areas of our business. Conduct analysis of a tremendous amount of internal & external data to find growth & optimization opportunities for the business. Package and communicate findings and recommendations to a broad audience (including senior leadership). Perform both Descriptive & Prescriptive Analytics including experimentations (AB, MAB), build Reporting for understanding trends. Implement and track business metrics that will help drive the business. Help determine growth strategy from a marketing and operations perspective. Responsible/Opportunity to operate in an individual capacity as a lead analyst to understand JA audience and guide informed strategic decisions & executions. What We’re Looking For 5+ years of experience in e-commerce/customer experience products Proficiency in analysis and business modeling using Excel Experience with Google Analytics, BigQuery, PowerBI, and Python / R would be a plus Experience with SQL with a strong ability to write complex queries to extract information and arrive at an answer Expertise in Descriptive Statistical Analysis, Inferential Statistical Analysis Strong experience in setting up and driving A/B Testing or Hypothesis Testing and analyzing the results Ability to translate analysis results into business recommendations, and excellent written and confident verbal communication skills Ability to communicate effectively with all levels of management and partners from a variety of business functions Advanced English level Why Join Our Team At JustAnswer, we blend the best of AI and human expertise to make a real impact. Our mission-driven culture values bold ideas, continuous learning, and global collaboration. We offer a flexible, remote-first environment with equitable rewards, career growth opportunities, and a supportive community where your contributions truly matter. Join us and be part of something bigger, helping people, one answer at a time. Our JustAnswer Promise We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way. • Data driven: Data decides, not egos • Courageous: We take risks and challenge the status quo • Innovative: We're constantly learning, creating, and adapting • Lean: We focus on customers, using lean testing to learn how to serve them best • Humble: Past success is not a guarantee of future success If these things matter to you, come join the team here at JustAnswer! Our Commitment to an Inclusive Workplace We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. JustAnswer is committed to an inclusive workplace. JustAnswer is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. AI Disclosure & Informed Consent Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy.

About Us JustAnswer is the leading AI + Human professional services platform, on a mission to revolutionize how people access expert help. Since 2003, we’ve connected millions of customers across 196 countries with verified professionals in real time—anytime, anywhere. With a powerful combination of human expertise and cutting-edge AI, we’re transforming the future of professional services. Rooted in boldness, humility, and innovation, we take a data-driven approach to solving complex problems and continuously improving through Lean principles. About the Role We’re looking for a driven and detail-oriented Senior Associate, People Operations to manage HR operations, support global projects, and ensure an excellent employee experience. You’ll oversee the full employee lifecycle, maintain HR systems, and collaborate across regions to improve processes and engagement programs. What You’ll Do Onboarding & Offboarding: Coordinate new hire onboarding (orientation, system setup, welcome communications) and manage smooth offboarding processes (exit interviews, HRIS updates, handoffs to other teams). HR Data & Systems: Manage HRIS (HiBob, Lattice, ADP) updates, create reports in Excel, and assist with data analysis for operational improvements. Policy & Compliance: Support updates to global and regional HR policies and ensure alignment with applicable labor laws and regulations. Engagement Activities: Help design and execute employee engagement programs and global culture initiatives, from wellness month to recognition awards. Global Project Work: Participate in projects in Culture & Communications, Tools & Process Improvement, and Performance & Development, with opportunities to grow into a project owner role. Process Improvement: Apply project management methodologies to track tasks, monitor timelines, and improve workflows. This role is a great opportunity to build skills in HR systems, project coordination, and stakeholder support while working closely with a collaborative HR team We’re looking for someone who brings: Adaptability and a willingness to learn in a fast-paced environment Strong attention to detail and organizational skills Clear and professional communication (both written and verbal) A collaborative, team-oriented mindset Problem-solving skills and the ability to make sound decisions Respectful interpersonal skills and ability to work with diverse groups What We’re Looking For Experience in HR operations or lifecycle management (tech/IT experience preferred but not required). Intermediate proficiency in MS Office (Excel, PowerPoint) and HRIS; growing familiarity with data analysis tools. Ability to independently manage HRIS updates, create reports in Excel, and track work using project management tools. Strong interpersonal and communication skills; comfortable working across global teams. Event coordination or program support experience a plus. Detail-oriented, adaptable, and motivated by learning and continuous improvement Why Join Our Team At JustAnswer, we blend the best of AI and human expertise to make a real impact. Our mission-driven culture values bold ideas, continuous learning, and global collaboration. We offer a flexible, remote-first environment with equitable rewards, career growth opportunities, and a supportive community where your contributions truly matter. Join us and be part of something bigger, helping people, one answer at a time. Our JustAnswer Promise We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way. • Data driven: Data decides, not egos • Courageous: We take risks and challenge the status quo • Innovative: We're constantly learning, creating, and adapting • Lean: We focus on customers, using lean testing to learn how to serve them best • Humble: Past success is not a guarantee of future success If these things matter to you, come join the team here at JustAnswer! Our Commitment to an Inclusive Workplace We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. JustAnswer is committed to an inclusive workplace. JustAnswer is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. AI Disclosure & Informed Consent Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy.

About Us JustAnswer is the leading AI + Human professional services platform, on a mission to revolutionize how people access expert help. Since 2003, we’ve connected millions of customers across 196 countries with verified professionals in real time—anytime, anywhere. With a powerful combination of human expertise and cutting-edge AI, we’re transforming the future of professional services. Rooted in boldness, humility, and innovation, we take a data-driven approach to solving complex problems and continuously improving through Lean principles. About the Role At JustAnswer, we’re on a mission to deliver world-class customer experiences. As the Quality & Training Manager for our Customer Care (COM) team, you’ll be at the heart of that mission — ensuring every interaction reflects excellence, empathy, and consistency. This role goes beyond managing processes: you’ll shape how quality is defined, measured, and elevated, while championing the integration of cutting-edge AI tools like ChatGPT and Prompt Studio to transform the way we train and support our global teams. What You’ll Do Lead Quality & Training Excellence : Own the Quality & Training agenda for the COM team, building frameworks and processes that keep our standards world-class. Continuously refine agent workflows — from onboarding to handling new product or policy updates — ensuring efficiency and clarity. Keep our knowledge base alive and sharp , so every process is well-documented and easy to follow. Drive Strong BPO Partnerships : Act as the go-to Quality & Training partner for our Manila BPO teams. Collaborate with BPO leadership to Enhance training effectiveness, design coaching strategies Close performance gaps. Run periodic quality reviews and performance analyses to ensure KPIs don’t just get met — they get exceeded. Champion AI-Driven Innovation : Be the voice of AI in Quality & Training — embedding ChatGPT, Prompt Studio, and other tools into daily operations. Translate AI insights into smarter training materials, sharper coaching, and better agent performance. Set the roadmap for AI adoption in Customer Care, ensuring JustAnswer stays ahead of the curve. What We’re Looking For Experience & Expertise: At least 5+ years in Quality & Training management, with 3+ years partnering with BPOs. Proven success in building processes, improving training outcomes, and driving measurable quality improvements. Leadership: Ability to lead and develop teams, conduct calibrations, and align global stakeholders. Strong stakeholder management and influencing skills. Innovation & AI Adoption: Curiosity and hands-on experience applying AI tools (e.g., ChatGPT, Prompt Studio) to enhance QA and training. Willingness to champion AI adoption across Customer Care. Core Competencies: Strategic thinking, decision-making, conflict management, stakeholder management, and process optimization. Data-driven, lean, humble, courageous, innovative; thrives in a fast-paced, high-growth environment. Why This Role Matters Combine the science of quality with the art of training, powered by AI, to elevate customer experience and shape the future of support. Why Join Our Team At JustAnswer, we blend the best of AI and human expertise to make a real impact. Our mission-driven culture values bold ideas, continuous learning, and global collaboration. We offer a flexible, remote-first environment with equitable rewards, career growth opportunities, and a supportive community where your contributions truly matter. Join us and be part of something bigger, helping people, one answer at a time. Our JustAnswer Promise We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way. • Data driven: Data decides, not egos • Courageous: We take risks and challenge the status quo • Innovative: We're constantly learning, creating, and adapting • Lean: We focus on customers, using lean testing to learn how to serve them best • Humble: Past success is not a guarantee of future success If these things matter to you, come join the team here at JustAnswer! Our Commitment to an Inclusive Workplace We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. JustAnswer is committed to an inclusive workplace. JustAnswer is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. AI Disclosure & Informed Consent Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy.

About Us JustAnswer is the leading AI + Human professional services platform, on a mission to revolutionize how people access expert help. Since 2003, we’ve connected millions of customers across 196 countries with verified professionals in real time—anytime, anywhere. With a powerful combination of human expertise and cutting-edge AI, we’re transforming the future of professional services. Rooted in boldness, humility, and innovation, we take a data-driven approach to solving complex problems and continuously improving through Lean principles. About the Role As the Vice President of Analytics, you are at the heart of our data-driven culture. You will lead an international team of product analysts, automation specialists, and their leaders. In this role, you’ll deliver significant business impact by identifying high-quality insights and recommendations that are grounded in your ability to combine strategic thinking and problem-solving with well-thought-through analysis. You will be our analytics visionary leader, fostering a culture of innovation that gives rise to ground-breaking business opportunities. You’ll harness the power of controlled testing, predictive ML, and generative AI to build products that help millions of people across the world. What You’ll Do Lead and develop a high-performing global analytics team, building future leaders while driving business impact. Partner with initiative leaders and executives to embed analytics into strategic priorities, ensuring insights translate into measurable results. Drive the company’s experimentation program, implementing A/B, multivariate, Bayesian, sequential, pre-post, and causal impact analyses to fuel growth. Research and implement advanced analytics methodologies, including predictive ML and generative AI, to improve customer experience and drive business value. Evangelize analytics and AI developments across the organization, building adoption and excitement. Build a deep understanding of the business—from acquisition to retention—and deliver insights that lead to operational improvements and new growth opportunities. Partner with data engineering to ensure access to reliable, trustworthy data pipelines that enable rapid decision-making. Anticipate future needs and build the foundation to support analytics, experimentation, data science, and AI/ML at scale. Participate in strategic planning and connect company vision to the analytics roadmap and OKRs. What Success Looks Like In the first 6–12 months, success in this role will mean: Establishing trusted partnerships with initiative leaders, embedding analytics into the company’s most critical strategic priorities. Delivering early wins through experimentation and advanced analytics that show measurable business impact (e.g., customer acquisition, retention, operational efficiency). Building a clear analytics vision and roadmap aligned with company OKRs and long-term growth. Strengthening and scaling the global analytics team, developing leaders and empowering teams to deliver at pace. Demonstrating tangible applications of predictive ML and generative AI in production. What We’re Looking For 10–15+ years of experience in a senior analytics role. An exceptional people leader who succeeds by growing leaders and teams. Demonstrable expertise in experimentation methodologies (A/B testing, Bayesian inference, pre-post, etc.). Proven success in driving business impact through predictive and/or generative ML. Deep understanding of how to democratize data and enable effective decision-making. Strong executive communication skills; able to influence at all levels, including board and C-suite. Hands-on capability with SQL/Python for ad hoc analysis when needed. B2C and/or e-commerce experience strongly preferred. Advanced degree in a related discipline (e.g., Analytics, Data Science, Statistics, Economics, Applied Mathematics). Experience leading and developing international teams. Core Competencies Leadership & People Development – Inspires and develops senior leaders and high-performing global teams. Strategic Thinking – Connects analytics vision to company goals; anticipates trends and positions the team for the future. Executive Collaboration – Partners with initiative leaders and executives to embed analytics into strategy and drive measurable outcomes. Data & Insight Leadership – Translates complex analytics into clear, actionable insights that influence business decisions. Innovation & Experimentation – Encourages bold testing and drives adoption of predictive ML and generative AI. Global Leadership & Cultural Agility – Leads geographically dispersed teams and ensures consistency across regions. Remote From these States California, Florida, Georgia, Idaho, Illinois, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Virginia, Washington, and Wisconsin. Pay Transparency JustAnswer will provide pay transparency information upon application to those in qualifying jurisdictions. Why Join Our Team At JustAnswer, we blend the best of AI and human expertise to make a real impact. Our mission-driven culture values bold ideas, continuous learning, and global collaboration. We offer a flexible, remote-first environment with equitable rewards, career growth opportunities, and a supportive community where your contributions truly matter. Join us and be part of something bigger, helping people, one answer at a time. Our JustAnswer Promise We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way. • Data driven: Data decides, not egos • Courageous: We take risks and challenge the status quo • Innovative: We're constantly learning, creating, and adapting • Lean: We focus on customers, using lean testing to learn how to serve them best • Humble: Past success is not a guarantee of future success If these things matter to you, come join the team here at JustAnswer! Our Commitment to an Inclusive Workplace We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. JustAnswer is committed to an inclusive workplace. JustAnswer is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. AI Disclosure & Informed Consent Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy.