UX Design Manager

Job Description

About Us JustAnswer is the leading AI + Human professional services platform, on a mission to revolutionize how people access expert help. Since 2003, we’ve connected millions of customers across 196 countries with verified professionals in real time—anytime, anywhere. With a powerful combination of human expertise and cutting-edge AI, we’re transforming the future of professional services. Rooted in boldness, humility, and innovation, we take a data-driven approach to solving complex problems and continuously improving through Lean principles. About The Role We’re a fast-growing, AI-forward marketplace company connecting real people with real experts—on-demand and across the globe. We’re looking for a UX Design Manager to join us in a contract role covering a maternity leave. This is a high-impact opportunity to lead and inspire a team of designers while contributing to experiences that make a real difference in people’s lives. As a member of our UX Design Leadership Team, you’ll manage designers based in India and Ukraine, working across desktop, mobile, and app platforms. You’ll split your time between leading people (75%) and getting hands-on with design work (25%)—reviewing, collaborating, and occasionally rolling up your sleeves in Figma. This is an 8–10-month contract role for a passionate, senior leader who loves mentoring, thrives on collaboration, and knows how to guide teams toward best-in-practice design solutions that support business goals. What You’ll Do 🔹Lead & Manage Directly manage a distributed team of 4 UX designers across India and Ukraine Foster a high-performing, collaborative, and psychologically safe team culture Coach and mentor designers on craft, process, and career development 🔹 Design Strategy & Execution Define and drive UX strategies aligned to business outcomes and user needs Ensure exceptional quality across all platforms (desktop, mobile, app) and brands Review and approve work as the team’s design eye, ensuring consistency and clarity 🔹 Collaborate & Influence Partner with cross-functional teams—including Product, Engineering, Research, and Content Design—to shape product experiences from idea to execution Advocate for design excellence and best practices throughout the organization Navigate stakeholder input and competing priorities to find the best path forward 🔹 Champion Tools & Data Use tools like Figma, Microsoft Clarity, Mouseflow, Asana, and UserTesting to streamline workflows and refine user experiences Make data-informed decisions with tools like Google Analytics and Power BI What We’re Looking For ✔ Experienced Designer & Leader 5+ years in UX/UI or product design with a strong portfolio 1+ years of people management experience, ideally with remote or international teams Proven ability to coach and elevate designers of varying experience levels ✔ Strategic & Hands-On Comfortable managing at scale and jumping into Figma when needed Skilled at delivering end-to-end product experiences across platforms ✔ Cross-Functional Collaborator Excellent communicator who can align diverse stakeholders Experience working in matrixed organizations or fast-paced marketplaces ✔ Global & Marketplace Savvy Familiar with platforms that connect independent contractors to customers (e.g., Uber, Airbnb, Lyft, LegalZoom) Available for late evening or night hours to collaborate across time zones Experience in B2C, consumer tech, or e-commerce environments a plus Why Join Our Team At JustAnswer, we blend the best of AI and human expertise to make a real impact. Our mission-driven culture values bold ideas, continuous learning, and global collaboration. We offer a flexible, remote-first environment with equitable rewards, career growth opportunities, and a supportive community where your contributions truly matter. Join us and be part of something bigger, helping people, one answer at a time. Our JustAnswer Promise We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way. Data driven: Data decides, not egos Courageous: We take risks and challenge the status quo Innovative: We're constantly learning, creating, and adapting Lean: We focus on customers, using lean testing to learn how to serve them best Humble: Past success is not a guarantee of future success If these things matter to you, come join the team here at JustAnswer! Our Commitment to an Inclusive Workplace We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. JustAnswer is committed to an inclusive workplace. JustAnswer is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. AI Disclosure & Informed Consent Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy. Show more Show less