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Job Description: Platform Engineer Bangalore, Karnataka, India AXA XL are creating a new delivery model based on agile and a new vendor model to enable more efficient delivery of technology with the business fully embedded in what we deliver. This Digital Factory will first deliver new capabilities for Fusion Transformation and then will be rolled out to other capabilities within GT (Global Technology) .As a Platform Engineer, your role is crucial in maintaining and optimizing the reliability, availability, and performance of our Salesforce platform. You'll collaborate with cross-functional teams to ensure a seamless experience for users and contribute to the overall success of our business processes. What you’ll be DOING What will your essential responsibilities include? Customize and configure the Salesforce platform to enhance its reliability, incorporating features like custom objects, fields, workflows, and validation rules. Manage user accounts, profiles, and permission sets, ensuring optimal access levels and security settings. Import, export, and maintain data within Salesforce, conducting cleanup and deduplication when necessary. Experience in Salesforce administration, including user account maintenance, security settings, and workflow rules. Experience in application support, including triaging incidents and assisting support teams in resolving issues. Proven experience in optimizing the Salesforce platform for performance, security, and audit. Experience in understanding and implementing Salesforce AI capabilities will be an added advantage. Hands on experience in Implementing Integrations with various systems. Support on SSO, certificates, backup & recovery, and key encryption issues. Monitor transactions and performance with Dynatrace, including event monitoring, notifications, and logging errors. Support for pen testing requirements. Onboard all privileged users to CyberArk and non-privileged users to Aveksa for regular user access management. Rotate service/integration account credentials every 60 days and store them in CyberArk Safe. Conduct a proof of concept on using Azure KeyVault as an alternative to CyberArk to automate credential rotation. Perform non-release dependent changes based on requirements and approvals. Implement findings of Salesforce Optimizer to enhance performance and security of the platform. Implement and maintain automated deployment pipelines for Salesforce applications using CI/CD tools. Ensure smooth and efficient deployment processes across different Salesforce environments. Develop and maintain automation processes using Salesforce Process Builder, Workflow Rules, and Flow to streamline business processes. Create and maintain reports and dashboards to offer insights into sales, marketing, and customer service performance. Collaborate with different departments to understand their requirements and provide Salesforce solutions. Provide user support, answer questions, and offer training to ensure effective platform utilization. Work with the IT team to integrate Salesforce with other business systems and applications. Maintain data security and compliance with relevant regulations and company policies. Keep detailed records of configuration changes, customizations, and user guides for the Salesforce platform. Excellent understanding of Salesforce, including experience with Sales Cloud, Service Cloud, or other Salesforce products. Salesforce Administrator certification is often required or highly recommended. Proficiency in using Salesforce tools and features, with familiarity in data management, database concepts, and reporting. In-depth knowledge of Salesforce architecture, components, and deployment mechanisms. Understanding of Salesforce security features and best practices. Ability to analyze complex business processes and design solutions within Salesforce. Excellent communication skills for collaboration, understanding requirements, and providing effective training and support. Project management skills for handling Salesforce implementations, upgrades, and integrations. Attention to detail to maintain data accuracy and system integrity. Ability to troubleshoot and resolve technical issues, collaborating with Salesforce support when necessary. Collaborative attitude to work with different teams and departments. Stay up-to-date with new Salesforce features and best practices. Must have: Salesforce Admin /Developer background, Dynatrace, Commvault, Sheild Encryption, Azure Key Vault, SSO, CyberArk. You will report to the Platform Lead. What you will BRING We’re looking for someone who has these abilities and skills: Required Skills and Abilities: Excellent understanding of Salesforce, including experience with Sales Cloud, Service Cloud, or other Salesforce products. Salesforce Administrator certification is often required or highly recommended. Proficiency in using Salesforce tools and features, with familiarity in data management, database concepts, and reporting. Ability to analyze complex business processes and design solutions within Salesforce. Excellent communication skills for collaboration, understanding requirements, and providing effective training and support. Desired Skills and Abilities: Adaptability to new/different strategies, programs, technologies, practices, cultures, etc.; comfortable with change, able to make transitions easily. Effective communication skills, both verbal and written. Proven ability to clearly articulate goals and desired outcomes and influence key decisions to ensure deliverables are met. Proven ability to establish and maintain effective relationships and leverage those relationships to deliver on goals. Ability to effectively integrate colleagues and teams that are currently disparate, introducing new technologies and processes. Proven planning and organization skills, creating work schedules, prioritizing workload, preparing in advance, and setting realistic timescales. Bachelor’s degree or equivalent work experience. Who WE are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars: Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action : We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving. For more information, please see axaxl.com/sustainability.
