Job Title: Lead of People Operations – India
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Role Overview
The Lead of People Operations – India is a senior leadership role responsible for leading, scaling, and transforming People Operations across India. This role owns the full team member lifecycle, people governance, compliance, culture, and engagement, while driving operational excellence through process efficiency, automation, and data-driven decision-making.
As a strategic partner to leadership and a cultural steward for HCAT India, this role ensures People Operations is scalable, compliant, efficient, and deeply aligned with organizational values and business growth.
What you’ll own:
People Operations Team Leadership & Management
- Lead, mentor, and develop the India People Operations team, fostering ownership, accountability, continuous learning, and alignment with HCAT values
- Oversee team capacity planning, productivity tracking, service quality audits, and delivery excellence through goal setting, feedback, coaching and accountability
- Translate strategic and leadership goals into clear operational goals and execution plans
Performance Management & Development
- Support managers in holding team members accountable by supporting critical conversations, training, and coaching
- Facilitate mid-cycle and annual performance reviews in partnership with managers
- Oversee learning and development team supporting training in the following areas: Technical, DEI/Culture, Product, HR and compliance.
Leadership Engagement, US Leadership Team Visits & Squad Meetups
- Oversee the design and execution leadership visits, squad meetups, and in-person engagement programs aligned with business priorities and culture themes
- Ensure successful execution of visits including overseeing planning, logistics, stakeholder coordination, and on-ground execution
- Curate and carryout high-impact workshops, learning sessions, and collaboration forums and act as cultural ambassador
Team member Engagement & Experience
- In partnership with US People Operations team create and execute annual engagement calendar aligned with organizational values and attributes that strengthen belonging and collaboration
- Conduct regular connects with managers and team members to surface engagement needs, understand strategic intiatives and act on feedback
Policy, Compliance & Governance
- Lead the design, rollout, refresh, and governance of people policies in line with Indian labor laws and global standards including training for managers and team members
- Oversee statutory compliance across payroll inputs, benefits administration, filings, and audits
- Ensure strong documentation, record-keeping, and risk mitigation practices
POSH Compliance
- Oversee the constitution, training, and governance of the Internal Complaints Committee (ICC)
- Ensure team member awareness, ICC certifications, and statutory training compliance
- Partner with the ICC to manage complaints with sensitivity, confidentiality, and compliance
- Ensure timely statutory reporting and documentation
Onboarding & Offboarding
- Oversee full onboarding process including completion of 30-60-90 day check-ins to support successful assimilation
- Oversee offboarding, including exit interviews, notice/severance coordination, payroll inputs, and knowledge transfer
Internship & Early Careers
- Lead internship and early career programs, onboarding, engagement, and evaluation
- Drive structured assessments and conversions to full-time roles
- Build sustainable early talent pipelines through partnerships
Employer Branding & Recognition
- Lead employer branding through storytelling, workshops, and culture campaigns
- Own submissions, audits, and recognitions for external awards and certifications (e.g., GPTW, SHRM).
- Partner with Marketing and Communications to amplify HCAT India’s people brand
Diversity, Equity, Inclusion & Belonging (DEIB)
- Partner with affinity groups to design and deliver inclusion initiatives aligned with the annual People Ops calendar
- Champion belonging programs and align India’s DEIB roadmap with global priorities
CSR & Social Impact
- Lead India CSR initiatives in partnership with Foundations and external partners.
- Build team member volunteerism opportunities to strengthen social impact including driving flagship programs such as Wish Tree and Barabari
Strategic HR, Workforce Planning and Compensation
- Partner with leadership to anticipate workforce needs, design scalable org structures, and support talent strategies
- Use people analytics to provide insights on attrition, engagement, productivity, and workforce health
- Partner with compensation team to ensure competitive and sustainable compensation practices are in place and consistently applied
What you will bring to this role:
- 8+ years of progressive experience in People Operations / HR leadership, preferably in technology or global organizations
- Strong expertise in Indian labor laws, compliance, POSH compliance and case management, and people governance
- Proven experience leading and scaling People Ops teams
- Demonstrated success in driving process efficiency, automation, and HR technology adoption with measurable impact, Workday and Pigment experience a plus, but not required
- Strong stakeholder management, analytical, and communication skills, including intermediate experience in PowerPoint and Excel
- Values-driven leader with a people-first, data-informed, and execution-focused mindset
- Experience with compensation philosophy and planning
- Excellent communication and presentation skills, including PowerPoint
- Experience creating and facilitating training, and leading team of trainers
- Strong analytics capabilities and ability to present findings in a meaningful, easy to understand, organized manner.
