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Job CategorySalesJob Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.Role Summary: Orchestrating Partner Project SuccessAs a Partner Project Manager (PPM), you will serve as a key enabler for ourSalesforce ecosystem partners. You'll drive project excellence and consistentimplementation quality by providing strategic governance oversight, proactive riskmitigation, and operational guidance. This role is crucial for empowering partners todeliver seamless customer experiences and maximize value realization from theirSalesforce investments.Key Responsibilities
Your Impact & Key Responsibilities:Central Point of Coordination: Serve as the primary orchestrator acrossmultiple partner-led projects, ensuring meticulous progress tracking,comprehensive status reporting, and unwavering alignment with Salesforce'sstringent standards.Proactive Project Health & Governance: Conduct periodic, in-depthproject reviews to assess health, evaluate risk posture, track milestoneachievement, and ensure the highest standards of delivery quality. Provideactionable feedback, insightful recommendations, and industry best practicesto continuously elevate partner project execution and governance.Risk Mitigation & Resolution: Monitor and actively manage project risks,critical issues, intricate dependencies, and escalations, ensuring rigorousdocumentation and diligent resolution follow-ups. Act as an advocate forcustomers during the triage and resolution of high-severity cases, facilitatingtimely resolution.Drive Standardized Delivery Excellence: Champion consistency inpartner delivery practices by proactively identifying gaps and leading effortsto define or refine governance content, standardize project templates,develop robust Standard Operating Procedures (SOPs), and create impactfulenablement materials.Strategic Partner Engagement: Facilitate regular cadence calls withpartner teams to meticulously track delivery status, proactively surface keyissues, and ensure alignment on implementation objectives and milestones.Cross-Functional Collaboration: Support Partner Sales Managers (PSMs),Partner Account Managers (PAMs), and other Salesforce internal stakeholdersby providing invaluable project insights, identifying partner capability trends,and guiding advisory escalations.Portfolio Oversight & Strategic Alignment: Maintain comprehensiveoversight across a diverse portfolio of multiple partners and engagementssimultaneously, ensuring seamless alignment with broader partnerenablement goals and Salesforce's strategic objectives.Reporting & Insights: Prepare and publish incisive reports and statusupdates for senior Salesforce leadership, contributing valuable data andinsights that also support crucial partner maturity initiatives.Best Practice Development: Develop and maintain internal-facingdocumentation of project learnings, delivery quality benchmarks, andessential partner maturity indicators, fostering a culture of continuousimprovement.Qualifications & Experience
Educational Foundation: Bachelor's degree in Engineering, Business, or aclosely related field.Extensive Project/Program Management: 10-15+ years of progressiveexperience in project or program management, with a strong preference forbackgrounds within cloud/SaaS environments or professional servicesorganizations.Salesforce Ecosystem Exposure: Prior direct exposure to Salesforcedelivery projects or a related ecosystem is a non-negotiable requirement.Multitasking & Prioritisation Mastery: Proven expertise in concurrentlymanaging multiple complex projects, demonstrating an exceptional ability toprioritise, execute with precision, and communicate effectively underpressure.Cloud Delivery Lifecycle Acumen: A profound understanding of cloud-based solution delivery lifecycles, methodologies (including Agile or hybridmodels), and relevant tools.Governance & Influence: Demonstrated capability in leading high-levelgovernance discussions, expertly managing diverse stakeholders, andinfluencing critical delivery outcomes, particularly at the C-level.Exceptional Organization & Detail: Highly organized, meticulously detail-oriented, with outstanding follow-through, documentation, and task trackingskills.Tool Proficiency: Expert proficiency in industry-standard projectmanagement tools, collaboration platforms (e.g., Slack, Quip, Jira, Trello), andcomprehensive productivity suites (e.g., Google Workspace, MS Office—especially Excel/Sheets). Should be aware about DevOps tool sets required todeliver a project on cloud (hands on experience in setting up and use will bepreferred).Communication & Collaboration: Excellent verbal and writtencommunication skills, complemented by a consultative and highlycollaborative working style that fosters strong partnerships.Analytical & Problem-Solving: Superior analytical and problem-solvingskills, with the innate ability to dissect complex issues and rapidly identifyrobust solutions.Ownership & Customer-First Mindset: A high degree of personalownership, a strong sense of urgency, and an unwavering customer-firstmindset.Preferred Skills
Familiarity with key Salesforce Clouds (Sales, Service, Experience, Marketing)and a deep understanding of their platform capabilities.Familiarity with DevOps tool sets required to deliver a project on cloud (handson experience in setting up and use will be preferred).Ability to expertly construct or critically review project deliverables such ascomprehensive staffing plans, detailed solution proposals, intricate milestoneplans, or high-level architecture summaries.Exposure to partner enablement initiatives, partner lifecycle management, orchannel operations is a significant advantage.Proven content creation experience for governance assets, comprehensivebest practices documentation, or Standard Operating Procedures (SOPs).Examples Of Day-to-Day Activities
Strategic Alignment: Consistently communicate and align with partnerdelivery leads on critical implementation objectives, key milestones, andemerging concerns.Performance Monitoring: Track and report meticulously on risk mitigationplans, precise delivery statuses, and comprehensive project healthdashboards.Proactive Issue Resolution: Proactively identify and flag potential deliverychallenges, then expertly coordinate cross-functional resolution efforts.Best Practice Adoption: Guide partners in the seamless adoption ofstandardised project governance practices and proven templates.Knowledge Management: Develop and meticulously maintain internal-facing documentation of project learnings, essential delivery qualitybenchmarks, and crucial partner maturity indicators.Why This Role Matters
The success of Salesforce partners is intrinsically linked to outstanding customerexperience and superior business outcomes. By guiding our partners toward robustdelivery practices and fostering their governance maturity, the Partner ProjectManager plays a vital and indispensable role in driving scalable successacross our entire ecosystem, ensuring that every customer achieves maximumAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
