At Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence. What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved. Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, your next adventure starts here! We are currently looking for a Senior Premium Support Specialist to join our team on an early morning Indian shift (5:30 AM to 2:30 PM IST) . In this role, you will be accountable for providing assistance on a range of Planning Solutions developed for some of Board’s key accounts. The Premium Support team plays a pivotal role in Board’s Customer Success strategy by providing industry leading post-implementation support. Through regular service review meetings, our Support Specialists are expected to maintain a strong grasp of our customers’ ever-changing business and functional requirements whilst helping them understand how Board can be used to achieve their goals. Key Responsibilities and Objectives: Provide qualified functional and technical assistance for existing customer Board planning and reporting solutions. Participate in extensive knowledge transfer processes between delivery and maintenance teams. Be able to articulate, in deep technical detail how Board functionality can be used to meet Customer requirements and find a solution to business problems. Identify areas for improvement in existing applications. Work closely with the Board Product team by relaying Customer and market feedback. Assist Senior Specialists in meetings to provide insights to new features and functionality introduced in the Board Platform. Provide Reactive support for existing customers if/when questions/issues in their existing application arise. Requirements: Educational background in Business, Finance, Accounting, Computer Science, Management Information Systems (MIS), Mathematics or any relevant technical field. Experience with systems like Anaplan, TM1, Oracle, O9, JDA/Blue Yonder, SAP is preferrable. Previous Support or Consulting experience within Supply Chain, FP&A or Retail planning Good understanding of financial processes (Financial Consolidation and Lease Reporting for example) is beneficial. Exposure to multi-dimensional or OLAP technology preferred. Knowledge of SQL advantageous. Great de-escalation skills and capacity to work in very tight time frames. Strong troubleshooting, root-cause analysis and reverse engineering capacity. Ability to grasp elaborate business requirements and translate those into solutions within the Board platform. Excellent written and verbal communication skills. Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.

At Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence. What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved. Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, your next adventure starts here! We are looking for a resourceful Partner Success Manager to join our Partner Success team in Mumbai. In this position, you will be focused on improving our customer’s experience through supporting, developing and expanding our partner’s skills and expertise. Do you enjoy knowing that your work has significantly improved your partner and ultimately our client’s life? Do you have the personality, the systematic approach, and the skills to align internal, external and partner organizations through the entire customer journey? If so, keep reading! Your Impact As a Partner Success Manager, you are primarily responsible for the successful onboarding, enablement and management of partner resources to be able to deploy, drive customer adoption and ongoing health of our customers and their Board solutions. Acting as a key contact for partners, you will work alongside our Customer Success Managers and Professional Services team to ensure that our partners have the skills and competency to support our customers during their customer lifecycle and adoption to ensure together, Board is delivering high ROI. As the primary partner contact for any platform challenges, you will handle partner escalations and ensure partner satisfaction. Strategic objectives Handle a portfolio of partners with a key aim to maximize the partner’s skills and competency on the Board platform. To grow the partner’s Board platform and PRIME implementation competency and overall resource pool, at a named resource-level Be the primary Board partner’s point of contact during the relationship Work as part of an account team (strategic clients) and utilize your partner relationships with a client to help execute on the account strategy Spot opportunities to create sales pipeline and grow the partner’s Board accounts Connect the partner to other areas of Board as needed including the Board Product, Support, Community, Sales, as well as other Customer Success teams. Partner adoption Proactively monitor partner certifications, project experience and customer-partner feedback Work closely with Partners to align on their customer Board platform Expansion plans and build growth and/or medial plans if needed. Support Partners (co-implement) to enable Customers to achieve business transformation with Board, helping them to map their business goals to the platform capability Promote and support engagement with Board through community usage, user groups, event participation (e.g. Board Days, Board Mastery Programs, local and virtual user groups) Educate Partners on our Platform Roadmap Run regular scheduled partner check-ins and progress reviews Implementation Work with our Partners, Customer Success Managers and Professional Services teams to ensure implementation success and service quality exceeds customer expectations. Coach partners to create and manage a delivery model and change management framework to support their customer’s Board journey Support and collaborate with Board partners to ensure joint customer success and that the Partner is representing Board in the best possible way. Mediate to resolve all technical/platform issues with existing implementation Partners and internal support teams. Handle issue escalations from partners and joint customers. Ensure proactive ticket deflection Advocate our model building best practices with your assigned partners and also encourage the use of the Board PRIME implementation methodology. Results of all above Partner success metrics such as # skilled partner implementation resources (per agreed plan), completed certifications, Community contributions, # successful projects, P-SAT scores and other agreed metrics. Safeguard high CSAT/NPS scores of partner-lead clients; improve partner and ultimately customer relationships Essential Skills Partner first and customer first mentality Proactive attitude Ability to react with urgency, and remain calm under pressure Strong project and program management experience Ability to multi task and prioritize Run your own business mentality & drive Strong troubleshooting and problem solving skills Curiosity Account management or client services background Adapts well to change and flexible Strong communication skills with the ability to communicate and translate technical information to all Run and support your own book of business Able to leverage technology to handle their customer portfolio Model building, forecasting and other applicable experience Planning and modelling experience a plus Our commitment to Diversity and Inclusion Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day!