Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. Job Description We are looking for an enthusiastic Software Engineer to develop our in-memory time series database that is at the core of our technology stack. The position entails a high level of responsibility within the R&D team. Your contribution will significantly impact the satisfaction of hundreds of our customers. You are highly motivated and result-driven. You can work as part of a team, constantly learning and enhancing your skills, and are open to feedback. You like being accountable and have a high sense of product ownership. Your main duty will be developing new, exciting features for our time series database, which has to compute complex queries over the data collected from a hundred thousand endpoints over a months-long period in a matter of seconds. Many algorithms and optimizations still need improvement, so you can expect to work in a constantly challenging environment. We take the quality of our solution very seriously; therefore, the candidate should expect to write many units, functional, and performance tests. The component's core functionality is implemented in C++, and we use the most recent version of the C++ standard. Most of the functional testing is done in Python, so you will need to use Python daily. Responsibilities: Design, implement, and improve complex algorithms and functionality for our time-series database Ensure high quality of the product by writing unit, functional, and performance tests Perform code reviews Help QA teammates in their day-to-day jobs to solve the issues raised by our dear Level 3 support Participate in the product release delivery process Participate in agile activities (e.g., standups, sprint planning, grooming) Seniority level: Mid-Senior Level Function: Engineering Qualifications Mid to Senior profiles with experience in C++ development with minimum 5+ years of experience in the industry. Experience with Templates and STL Lambda - Functional programming in C++ Threading and UNIX signals Experience Debugging skills Understanding of most common data structures and algorithms High motivation for designing new algorithms and data structures Understanding of how to write performant and maintainable code Good understanding of the multi-threaded environment Excellent communication and teamwork skills Educational Qualification: B.E/B.Tech Would be a plus: Experience with Jenkins - CI/CD pipeline Git and Docker exposure. BOOST Libraries Idiomatic Python skills Excellent knowledge of programming in GNU/Linux environment Network Protocol knowledge: TCP, UDP, ZMQ, gRCP C++17 knowledge Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package (Stock Options also included). 🩺 Health insurance through our partnership with ACKO, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses. 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer). Plus, company-paid bank holidays (12), sick days (10-30), bereavement leave (5), and 3 days per year for volunteering. 📚 Free access to professional training platforms to explore your interests and enhance your skills. 🛡️ Stay covered against accidents, bodily injuries, and disabilities with our personal accident insurance policy, providing assurance with coverage up to three times your annual CTC. 🍼 New mothers are entitled to up to 26 weeks of maternity leave, with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 4 weeks of paternity leave, while adoptive parents are eligible for 26 weeks of leave for mothers and 4 weeks for fathers. 💰 Under the Payment of Gratuity Act, receive gratuity at the rate of 15 days of basic pay for every completed year of service, provided you've been employed by the company for a minimum of 5 years. Gratuity is payable at retirement or resignation based on your last drawn basic pay. 📣 Bonuses for referring successful hires after three months of continuous employment. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner. Show more Show less

Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. Job Description Inside the Nexthink Engineering department, the team you will be joining participates in building what we call the Collectors: the endpoint agents that run on the system of the millions of employees mentioned above. In a nutshell, Collectors extract meaningful information about what's going on the OS, interpret it and feed it to our amazing data analytics systems. They also help to remediate detected issues and improve users experience of using their devices. Collectors are the complex and critical part of the Nexthink product. They require the highest level of reliability and performance on each of the platforms our Collectors currently runing: Windows, macOS and Linux. Challenge #1: create comprehensive and reliable solutions Challenge #2: do it for several platforms, using all the best from each platform Challenge #3: still, keep solutions cross-platform where possible Our engineers are excited to take on broad non-conventional problems and are able to narrow them down to a relevant shape and function. They constantly come up with ideas to improve our product, they prototype them, then see them through in production and measure their impact. All of this with the very high standards of quality, performance and security that are part of our DNA. Qualifications At least 7-10 years of experience in software development. Very good demonstrable understanding of operating systems internals. Experience in software development on Windows and/or macOS platform close to OS level. You are fluent in C++, preferably up to date with the latest iterations of the standard. Proven experience of leading or being important individual contributor for one or more significant projects. Consistently write concise and very well tested code. You can navigate and debug a complex code using the tools available and you have very strong attention to details. You can do OS-level research. Experience in kernel-mode software development is an advantage. Experience in multi-platform/cross-platform development, especially on Windows and macOS platforms, is an advantage as well. You enjoy working in a dynamic environment and you are result oriented. You are the problems solver and like challenging tasks. You communicate clearly and concisely in English. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package (including stock options). 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer) plus 3 company-paid volunteer days. 🍉 Fresh fruit, cookies, and soft drinks as well. 🤝 Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more! 📣 Bonuses for referring successful hires after three months of continuous employment. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner. Show more Show less

Nexthink is looking for a Lead Site Reliability Engineer who is passionate about building and running a high-performance cloud platform and enabling best-in-class site reliability and operations practices. This role will support Nexthink operations globally. The candidate will drive the development of modern, cloud-native SRE processes and the management and operations for Nexthink s multi-tenant, microservices-based cloud platform. The platform has multiple instances deployed across the globe. This role involves working closely with cross-functional teams to integrate reliability and security into our systems, ensuring they meet standards. The ideal candidate will have extensive experience in both software engineering and systems administration, with a strong understanding of SRE concepts, requirements and security practices. Leadership and Team Management: Lead, mentor, and develop a team of India-based Site Reliability Engineers. Foster a culture of continuous improvement, collaboration, and innovation. Infrastructure Management: Oversee the design, deployment, and management of scalable and secure cloud infrastructure. Drive automation of infrastructure provisioning, configuration, and management using Infrastructure as Code (IaC) tools. Monitoring and Performance: Develop and maintain comprehensive monitoring, logging, and alerting systems to ensure high availability and performance. Lead efforts in performance tuning and optimization for applications and infrastructure. Security and Compliance: Ensure implementation and maintenance of security controls and best practices to achieve compliance with standards and certifications. Conduct and oversee regular security assessments, vulnerability scans, and penetration testing. Collaborate with the compliance team to prepare for and respond to audits. Incident Management: Lead incident management efforts, ensuring rapid resolution and thorough root cause analysis. Develop and implement strategies for improving incident response and minimizing downtime. Collaboration and Communication: Work closely with development, operations, and security teams to integrate reliability and security into the software development lifecycle. Communicate effectively with stakeholders, providing regular updates on system performance, reliability, and compliance status. Bachelor s degree in Computer Science, Engineering, or a related field (or equivalent experience). 5+ years of experience in site reliability engineering, DevOps, or a related role, with at least 2 years in a leadership position.

Company Description Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees’ experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we’ve surpassed $100M in ARR, and we’ve recently secured $180M in Series D financing for a company valuation of $1.1B, but we’re just getting started. Job Description We're looking for an Office Manager who thrives on promoting a vibrant workplace culture and excels in communication. In this role, you'll play a key part in ensuring the smooth operation of our Bangalore office and making sure it is a hub of productivity and positivity. As an Office Manager, you will have a wide range of tasks, such as coordinating Health & Safety, ensuring adherence to security protocols, and maintaining operational continuity of our Bangalore Hub. This on-site role supports the team, manages resources, and facilitates stakeholder interactions, which are all pivotal for our office success and in shaping our internal dialogue. As a member of the People & Talent organization, you will collaborate with and support various departments, offering you a rich opportunity to expand your skills across multiple domains while serving as a pivotal point of contact for our valued employees. Reporting to the Global Workplace Manager, the Employee will partner with cross-functional teams to support strategic communication, project management, and other operational needs. Workplace duties: Manage and support the lifecycle of our office/s. Oversee the lifecycle management of the Office, ensuring all operational aspects from space utilization to regulatory compliance are maintained, including stock control, supply chain management, office general state supervision, property and liability insurance, mail & delivery management, and reception duties. Assist in anticipating, planning, and locally supporting the Workplace Team on office refurbishment works. Be the workplace ambassador: welcome customers, visitors, suppliers, but also Nexthinkers and executives from abroad. Serve as the ambassador of the office, facilitating interactions with employees, partners, and stakeholders and welcoming visitors, customers and suppliers. Design and facilitate office events that not only engage and inspire employees but also weave global cultural understanding into local activities in line with the global workplace program of events to enhance inclusivity and ensure a cohesive experience across office events worldwide. Manage the corporate mobile phone fleet. Advocate for and implement sustainable practices and eco-compliance projects, reinforcing the organization's commitment to ESG. Coordinate and manage Nexthink’s Global Health & Safety program at the office. Manage all Physical Security Procedures and implementations in line with our Global Certifications. Be the main point of contact for employees, throughout their Nexthink journey. Management of onboardings for newcomers, including Health & Safety procedures and evacuation plans, workplace security guidelines, office rituals, etc. Manage Offboarding and return of Nexthink assets in compliance with information security procedures. Participate, contribute and support the Global Workplace Manager on strategic planning and execution of global workplace initiatives aimed at optimizing the work environment across all Nexthink locations Qualifications University degree or equivalent practical experience Professional related experience Exceptional communication and interpersonal skills. Flexibility, hands-on mentality, and positive attitude People person and team player Project management skills and experienceorganizing and coordinating events and meetings. The ability to work as a liaison among various teams. Ability to navigate and integrate global cultural elements into local activities. Demonstrate sensitivity to social and environmental topics to support Nexthink’s ESG/DEIB agenda. Fluent in English Additional Information We are 800+ employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience. Show more Show less

Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. Job Description Being able to analyze and benchmark customer’s data-set to drive insights for ongoing operations. Experience in end-user computing common issues and proper ways to solve them for enterprises. Maintain Nexthink's healthy operations in terms of product upgrades and healthy consoles. Analyze customer needs, goals, strategic plans, and constraints in order to advise on the best possible use of Nexthink. Provide actionable insights to customers and automation opportunities Be a part of the customer’s internal process. Support customers’ initiatives on Nexthink areas of operations. Build content based on customers’ requirements and collaborate with specialized teams for advanced content build Provide new insights to integrate Nexthink with existing solutions and internal processes. Work against a set of Service Levels (SLs). Stay current on product development/releases to a level required for the above activities. Be able to travel up to 10% of the working time to headquarters for training purposes. Qualifications BA/BS preferred in computer science and computer engineering. Minimum of 3+ years of experience in technical consulting, analytics & automation. History of data analysis and drive to actionable insights and automation. Experience in transformation projects (e.g. Win10, O365). Extensive technical knowledge of end-user computing. Someone who can collaborate to bring access to product and technical teams, get the right solution delivered and drive feature innovation gathered from customer input. Good knowledge of IT operations in challenging environments. Ability to quickly learn new technologies in an unsupervised environment. Excellent communication, presentation, analytical and teamwork skills. Enthusiasm for working in an international, collaborative, fast-paced environment and learning new technologies. Excellent knowledge of Microsoft Windows and Linux clients and its applications Practical knowledge of SQL, XML, and Windows PowerShell. Practical experience in data integration. Preferred: knowledge on data science and how to use scripting and visualization tool to provide insights Relevant software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics. Additional Information If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package (Stock Options also included). 🩺 Health insurance through our partnership with ACKO, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses. 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer). Plus, company-paid bank holidays (12), sick days (10-30), bereavement leave (5), and 3 days per year for volunteering. 📚 Free access to professional training platforms to explore your interests and enhance your skills. 🛡️ Stay covered against accidents, bodily injuries, and disabilities with our personal accident insurance policy, providing assurance with coverage up to three times your annual CTC. 🍼 New mothers are entitled to up to 26 weeks of maternity leave, with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 4 weeks of paternity leave, while adoptive parents are eligible for 26 weeks of leave for mothers and 4 weeks for fathers. 💰 Under the Payment of Gratuity Act, receive gratuity at the rate of 15 days of basic pay for every completed year of service, provided you've been employed by the company for a minimum of 5 years. Gratuity is payable at retirement or resignation based on your last drawn basic pay. 📣 Bonuses for referring successful hires after three months of continuous employment. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner. Show more Show less

we're looking for an Office Manager who thrives on promoting a vibrant workplace culture and excels in communication. In this role, you'll play a key part in ensuring the smooth operation of our Bangalore office and making sure it is a hub of productivity and positivity. As an Office Manager, you will have a wide range of tasks, such as coordinating Health & Safety, ensuring adherence to security protocols, and maintaining operational continuity of our Bangalore Hub. This on-site role supports the team, manages resources, and facilitates stakeholder interactions, which are all pivotal for our office success and in shaping our internal dialogue. As a member of the People & Talent organization, you will collaborate with and support various departments, offering you a rich opportunity to expand your skills across multiple domains while serving as a pivotal point of contact for our valued employees. Reporting to the Global Workplace Manager, the Employee will partner with cross-functional teams to support strategic communication, project management, and other operational needs. Workplace duties: Manage and support the lifecycle of our office/s. Oversee the lifecycle management of the Office, ensuring all operational aspects from space utilization to regulatory compliance are maintained, including stock control, supply chain management, office general state supervision, property and liability insurance, mail & delivery management, and reception duties. Assist in anticipating, planning, and locally supporting the Workplace Team on office refurbishment works. Be the workplace ambassador: welcome customers, visitors, suppliers, but also Nexthinkers and executives from abroad. Serve as the ambassador of the office, facilitating interactions with employees, partners, and stakeholders and welcoming visitors, customers and suppliers. Design and facilitate office events that not only engage and inspire employees but also weave global cultural understanding into local activities in line with the global workplace program of events to enhance inclusivity and ensure a cohesive experience across office events worldwide. Manage the corporate mobile phone fleet. Advocate for and implement sustainable practices and eco-compliance projects, reinforcing the organizations commitment to ESG. Coordinate and manage Nexthink s Global Health & Safety program at the office. Manage all Physical Security Procedures and implementations in line with our Global Certifications. Be the main point of contact for employees, throughout their Nexthink journey. Management of onboardings for newcomers, including Health & Safety procedures and evacuation plans, workplace security guidelines, office rituals, etc Manage Offboarding and return of Nexthink assets in compliance with information security procedures. Participate, contribute and support the Global Workplace Manager on strategic planning and execution of global workplace initiatives aimed at optimizing the work environment across all Nexthink locations University degree or equivalent practical experience Professional related experience Exceptional communication and interpersonal skills. Flexibility, hands-on mentality, and positive attitude People person and team player Project management skills and experienceorganizing and coordinating events and meetings. The ability to work as a liaison among various teams. Ability to navigate and integrate global cultural elements into local activities. Demonstrate sensitivity to social and environmental topics to support Nexthink s ESG/DEIB agenda. Fluent in English

Company Description Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees’ experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we’ve surpassed $100M in ARR, and we’ve recently secured $180M in Series D financing for a company valuation of $1.1B, but we’re just getting started. Job Description Service Delivery Manager – MSP (SDM) is the focal point of driving the overall technical services delivery to any MSP customer from Day 1 as the project goes live. SDM is introduced as the SPOC from Technical Services at the beginning of the new logo implementation through any of the packages available with Nexthink. As the project enters the run phase, the SDM manages the delivery of scoped Managed Services (hereafter referred to as “Accelerate”) to Nexthink’s MSP Partner & their end customer. They play a pivotal role in supporting the MSP & their customer to realise value from the Nexthink platform. The SDM is supported by one or more Professional Services Consultants (PSC) as well as other support functions like Partner Success Manager, Product Managers, Product Support and more over, backend teams creating new content over the Nexthink platform. The objective of SDM is to ensure that Accelerate services are aligned with the customer success plan, and the value metrics being tracked for the customer, ensuring a continuous value delivery to the customer. The role will coordinate the daily activities of the assigned PSCs, along with the other supporting Accelerate teams located globally and focus on the highest priorities and the biggest impact to the customer, while providing quality assurance, and delivering within the agreed service levels. The role is a combination of technical and business skills; in which the candidate would work with the MSP & their customer right from doing DEX Management planning, document mutually agreeable success parameters, assigning BAU tasks to Accelerate PSCs and setting a governance to track the achievements of set goals & ultimately, document and present value achieved to the customer. The candidate should have the ability to assess technical requests, have meaningful discussions with customer on their objectives and map the same back to different product features / packages offered by Nexthink. SDM would be responsible to create and drive the Service Delivery Strategy for the customer and would work internal and external stakeholders across the customer and partner organizations. Responsibilities Single Point of Contact (SPOC) for the Managed Service Provider (MSP) and their customer, overseeing all deliverables outlined in the Services contract. Participate actively in Customer Steering Group meetings, collaborating with the MSP to discuss Nexthink's role in the customer's Digital Experience (DEX) strategy, understand the partner / customer’s priorities and effectively, ensure timely and qualitative delivery of services. Provide guidance to the PSC & MSP to drive the Business as Usual (BAU) operations. Recommend new business use cases and engage with the customer / MSP to increase adoption of Nexthink. Analyze customer’s business needs & pain areas through regular connects, understanding of TCDs from Service Desk & various data seen from Nexthink. Identify opportunities to increase automation of issues & leverage existing as well as custom created contents to deliver value to the customer’s / MSP business. Gain a deep understanding of the customer's business goals and objectives as outlined in the MSP contract, aligning Nexthink's deliverables with these objectives. Comprehend the customer's DEX goals, strategic plans, pain points, and limitations to offer informed advice on leveraging Nexthink effectively. Conduct thorough analysis of Nexthink data and present actionable insights to the customer. Create well documented presentations, capturing insights from data and provide recommendations. Organize and coordinate for regular governance calls with MSP as well as bi-monthly / quarterly business review meetings with a focus on getting things done, based on CSP and mutually agreed road-map. Collaboratively plan the Customer Success Plan and strategy with the PSM, Sales team, PSC & SC regularly; ensure to update the CSP based on the customer’s priorities. Lead and manage the PSC / PSCs assigned to specific projects, ensuring their tasks and goals align with the Customer's Success Plan (CSP). Identify and advocate for automation opportunities that bring value to the customer. Prioritize and request custom automation or report creation as needed, working backend with the other support teams of Accelerate. Develop content tailored to customer requirements, collaborating with the Shared Services team for custom scripting, reports using external tools with Nexthink data, custom NQL queries. Support customer initiatives related to Nexthink operations, including existing and upcoming projects. Encourage customer participation in Technical Previews of new features. Organize regular product roadmap workshops to keep customers informed about new features and modules. Meet Service Level Objectives (SLOs) and take prompt action, including internal escalations or partner notifications, in case of any impacts on SLO achievement. Identify and fulfill agreed-upon use cases, consistently delivering results quarter after quarter. Validate any new service / content requirements from the partner and raise the records in JIRA ticketing system. Assign tasks to self or PSC, post validation. Establish and maintain a regular communication cadence with the MSP and customer through weekly, monthly, and quarterly meetings, ensuring that progress is tracked by PSCs. Maintain updated Action Trackers & other relevant documents on OneDrive, including customer related insights and roadmap discussions. Update Salesforce records as required. Prepare all customer-facing and internal deliverables, ensuring they meet high-quality standards. Coordinate and communicate with cross-functional teams, including Sales, Support, and Partner Success, to align Managed Services activities. Increase the footprint of Nexthink across different functions of the customer, within IT as well as non-IT related usage. Enhance stickiness of Nexthink to ensure smooth renewal and possible product upsells. Escalate issues internally and externally when necessary to ensure prompt resolution. Follow-up with Product Support or relevant resolver groups to ensure timely resolution of issues raised. Raise RED FLAGS to alert in case of any deviations. Stay informed about product development and releases at a level necessary to fulfill the above responsibilities, and inspire PSCs to innovate continuously to maximize Nexthink's value. Qualifications Bachelor's degree in Computer Science or Computer Engineering preferred. Experience: 8 - 10 years of experience in technical consulting, analytics, and automation, with a preference for candidates with this background. Consulting based approach in previous roles coupled with good project management skills. Knowledge of Nexthink / competing products would be an advantage. Flexible to work in UK / US shifts Key Skills and Attributes: Analytical Expertise: Proficient in analyzing data to identify pain points and opportunities, with a strong commitment to providing actionable insights and driving automation. Transformation Experience: Demonstrated experience in transformation projects, such as Win10 and O365 migrations. End User Computing (EUC) Mastery: Extensive technical knowledge of end user computing (EUC) management. Collaborative Aptitude: Skilled at collaborating with dispersed teams, including CTOs, product management, and support, to deliver the right solutions and innovate based on customer input. IT Operations Proficiency: Deep understanding of IT operations. Quick Learner: Ability to rapidly acquire knowledge of new technologies. Customer-Centric: Proven ability to gather and manage customer feedback, comprehend customer pain points, and propose practical solutions. Communication Skills: Excellent verbal and written communication skills, with a strong ability to engage with customers and collaborate effectively within a team. Problem Management: Exceptional problem-solving skills to address complex issues effectively. Adaptability: Capability to excel in challenging environments and adapt to changing circumstances. Enthusiasm for Innovation: Passion for working in an international, collaborative, and fast-paced environment and eagerness to learn and adopt new technologies. Technical Proficiency: Excellent knowledge of Microsoft Windows, Office 365, web browsers, and other standard EUC applications. Preferred: Nexthink certified professional / previous experience of working with Nexthink or similar DEM tools. Practical knowledge of Windows, Office 365 & overall EUC insights Understanding of SQL, XML, PowerShell, PowerBI would be ideal. Practical experience of data integration methods and technologies in any of the following: IT systems Enterprise infrastructure management / Data Centers Application development and management Managed IT Services Security Analytics – EU data Project Management skills (ITIL, PMP) Additional Information If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package (Stock Options also included). 🩺 Health insurance through our partnership with ACKO, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses. 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer). Plus, company-paid bank holidays (12), sick days (10-30), bereavement leave (5), and 3 days per year for volunteering. 📚 Free access to professional training platforms to explore your interests and enhance your skills. 🛡️ Stay covered against accidents, bodily injuries, and disabilities with our personal accident insurance policy, providing assurance with coverage up to three times your annual CTC. 🍼 New mothers are entitled to up to 26 weeks of maternity leave, with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 4 weeks of paternity leave, while adoptive parents are eligible for 26 weeks of leave for mothers and 4 weeks for fathers. 💰 Under the Payment of Gratuity Act, receive gratuity at the rate of 15 days of basic pay for every completed year of service, provided you've been employed by the company for a minimum of 5 years. Gratuity is payable at retirement or resignation based on your last drawn basic pay. 📣 Bonuses for referring successful hires after three months of continuous employment. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner. Show more Show less

Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. Job Description The Customer Success Managers will be responsible for ensuring that Nexthink is successful within the Managed Service Partners who have bought Nexthink for their end customers. The CSMs would have the following Key Resultant Areas. Driving Value of Nexthink within the accounts through a set process and templates Creating evidence of tangible value delivery with Nexthink within the assigned accounts Creating opportunities of upselling within those accounts on the back of success They will have freedom and flexibility to drive value within the Partner accounts. This job will require the following skillsets. Relationship building: Understand the Partner Account team organization structure. Build bridges with roles like Service Delivery Manager, ServiceDesk Lead, Regional Delivery Manager, Client Engineering Team etc. to push Nexthink Agenda Push MSP Account team/Customer to create problem tickets and approve Automation and User Engagement use cases. Look for opportunities to push Nexthink upsell modules to the account. Story building: Get the Customers excited to deploy the easy to do use cases to begin with Help them understand why it is important to follow our process. Focus on Outcomes and not Output. Laser focused on creating case studies or success stories whenever Nexthink is used in their operations. Assist the Delivery team in documenting Nexthink based Analysis and Case Studies. Present the Nexthink related analysis and Case Study to the Partner and Customer Project Management: Assign Partner Account team responsibilities and hold them accountable. Assign Nexthink Delivery team responsibilities and hold them accountable. Qualifications The following experience is desirable in the candidates. 10+ years of experience in Infrastructure operations Any Experience in the Transition and Transformation teams of Infrastructure operations will be an advantage. Any Experience working in Digital workplace domains like Service Desk, Client engineering, Field Support, Digital workplace projects will be an advantage. Additional Information We are 1000+ employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience. Show more Show less

The Customer Success Managers will be responsible for ensuring that Nexthink is successful within the Managed Service Partners who have bought Nexthink for their end customers. The CSMs would have the following Key Resultant Areas. Driving Value of Nexthink within the accounts through a set process and templates Creating evidence of tangible value delivery with Nexthink within the assigned accounts Creating opportunities of upselling within those accounts on the back of success They will have freedom and flexibility to drive value within the Partner accounts. This job will require the following skillsets. Relationship building: Understand the Partner Account team organization structure. Build bridges with roles like Service Delivery Manager, ServiceDesk Lead, Regional Delivery Manager, Client Engineering Team etc. to push Nexthink Agenda Push MSP Account team/Customer to create problem tickets and approve Automation and User Engagement use cases. Look for opportunities to push Nexthink upsell modules to the account. Story building: Get the Customers excited to deploy the easy to do use cases to begin with Help them understand why it is important to follow our process. Focus on Outcomes and not Output. Laser focused on creating case studies or success stories whenever Nexthink is used in their operations. Assist the Delivery team in documenting Nexthink based Analysis and Case Studies. Present the Nexthink related analysis and Case Study to the Partner and Customer Project Management: Assign Partner Account team responsibilities and hold them accountable. Assign Nexthink Delivery team responsibilities and hold them accountable. The following experience is desirable in the candidates. 10+ years of experience in Infrastructure operations Any Experience in the Transition and Transformation teams of Infrastructure operations will be an advantage.

The Customer Success Managers will be responsible for ensuring that Nexthink is successful within the Managed Service Partners who have bought Nexthink for their end customers. The CSMs would have the following Key Resultant Areas. Driving Value of Nexthink within the accounts through a set process and templates Creating evidence of tangible value delivery with Nexthink within the assigned accounts Creating opportunities of upselling within those accounts on the back of success They will have freedom and flexibility to drive value within the Partner accounts. This job will require the following skillsets. Relationship building: Understand the Partner Account team organization structure. Build bridges with roles like Service Delivery Manager, ServiceDesk Lead, Regional Delivery Manager, Client Engineering Team etc to push Nexthink Agenda Push MSP Account team/Customer to create problem tickets and approve Automation and User Engagement use cases. Look for opportunities to push Nexthink upsell modules to the account. Story building: Get the Customers excited to deploy the easy to do use cases to begin with Help them understand why it is important to follow our process. Focus on Outcomes and not Output. Laser focused on creating case studies or success stories whenever Nexthink is used in their operations. Assist the Delivery team in documenting Nexthink based Analysis and Case Studies. Present the Nexthink related analysis and Case Study to the Partner and Customer Project Management: Assign Partner Account team responsibilities and hold them accountable. Assign Nexthink Delivery team responsibilities and hold them accountable. The following experience is desirable in the candidates. 5+ years of experience in Infrastructure operations Any Experience in the Transition and Transformation teams of Infrastructure operations will be an advantage. Any Experience working in Digital workplace domains like Service Desk, Client engineering, Field Support, Digital workplace projects will be an advantage.