As a Partner Success Manager at Board, you will play a crucial role in enhancing the customer experience by supporting, developing, and expanding the skills and expertise of our partners. Your primary focus will be on ensuring that the work you do significantly enhances the lives of our partners and, ultimately, our clients. If you possess a systematic approach, align internal, external, and partner organizations seamlessly, and derive satisfaction from driving customer success, then this opportunity is for you. Your Impact: In this role, your responsibilities will include successful onboarding, enablement, and management of partner resources to deploy, drive customer adoption, and maintain the ongoing health of our customers and their Board solutions. You will serve as a key contact for partners, collaborating with Customer Success Managers and the Professional Services team to ensure that our partners have the necessary skills and competencies to support our customers throughout their lifecycle, thereby ensuring a high return on investment for Board. You will also be responsible for handling partner escalations and ensuring partner satisfaction. Strategic Objectives: - Manage a portfolio of partners to maximize their skills and competency on the Board platform. - Grow partners" Board platform and PRIME implementation competency. - Act as the primary contact for partners during the relationship. - Work collaboratively with account teams to execute the account strategy. - Identify sales opportunities and grow partner accounts. - Facilitate connections between partners and various departments within Board. Partner Adoption: - Monitor partner certifications, project experiences, and customer feedback. - Align with partners on their customer Board platform expansion plans. - Support partners in enabling customers to achieve business transformation with Board. - Promote engagement with Board through community usage, user groups, and events. - Educate partners on the Platform Roadmap. - Conduct regular partner check-ins and progress reviews. Implementation: - Ensure successful implementation and service quality in collaboration with partners, Customer Success Managers, and Professional Services teams. - Coach partners in creating a delivery model to support customers" Board journey. - Resolve technical/platform issues and escalations. - Advocate best practices and the use of the Board PRIME implementation methodology. Results: - Measure partner success metrics such as skilled partner resources, completed certifications, successful projects, and customer satisfaction scores. - Safeguard high customer satisfaction and Net Promoter Scores. - Improve partner and customer relationships. Essential Skills: - Partner-first and customer-first mentality. - Proactive attitude and ability to remain calm under pressure. - Strong project and program management experience. - Ability to multitask and prioritize effectively. - Strong communication and problem-solving skills. - Adaptability to change and flexibility. - Proficiency in technology and data handling. - Model building and forecasting experience. Join us at Board International, where we celebrate diversity, inclusion, and belonging. We value all individuals for their unique contributions and are committed to building a diverse and inclusive workforce. Your personal data will be handled in accordance with our Privacy Policy. Apply now to be a part of our innovative and collaborative team!,
Role Overview: As a Partner Success Manager at Board, you will play a crucial role in enhancing the customer experience by supporting, developing, and expanding the skills and expertise of our partners. Your primary focus will be on ensuring that the work you do significantly enhances the lives of our partners and, ultimately, our clients. If you possess a systematic approach, align internal, external, and partner organizations seamlessly, and derive satisfaction from driving customer success, then this opportunity is for you. Key Responsibilities: - Manage a portfolio of partners to maximize their skills and competency on the Board platform. - Grow partners" Board platform and PRIME implementation competency. - Act as the primary contact for partners during the relationship. - Work collaboratively with account teams to execute the account strategy. - Identify sales opportunities and grow partner accounts. - Facilitate connections between partners and various departments within Board. - Monitor partner certifications, project experiences, and customer feedback. - Align with partners on their customer Board platform expansion plans. - Support partners in enabling customers to achieve business transformation with Board. - Promote engagement with Board through community usage, user groups, and events. - Educate partners on the Platform Roadmap. - Conduct regular partner check-ins and progress reviews. - Ensure successful implementation and service quality in collaboration with partners, Customer Success Managers, and Professional Services teams. - Coach partners in creating a delivery model to support customers" Board journey. - Resolve technical/platform issues and escalations. - Advocate best practices and the use of the Board PRIME implementation methodology. Qualifications Required: - Partner-first and customer-first mentality. - Proactive attitude and ability to remain calm under pressure. - Strong project and program management experience. - Ability to multitask and prioritize effectively. - Strong communication and problem-solving skills. - Adaptability to change and flexibility. - Proficiency in technology and data handling. - Model building and forecasting experience. Please note that Board International celebrates diversity, inclusion, and belonging. They value all individuals for their unique contributions and are committed to building a diverse and inclusive workforce. Your personal data will be handled in accordance with their Privacy Policy. Apply now to be a part of their innovative and collaborative team!,
As a Pre-Sales Consultant at Board, you will play a crucial role in showcasing the capabilities of the BOARD platform to prospective Clients and Partners. Your main responsibilities will include: - Developing and executing Proof of Concepts and Demos for new Clients/Partners using the BOARD platform - Delivering standard and customized product presentations and demonstrations to effectively communicate BOARD's value proposition - Acting as the primary Point of Contact for functional and technical inquiries throughout the sales cycle - Contributing to the completion of RFP/RFI documents - Collaborating with Sales Representatives to create technical Account plans, including prospect qualification, demonstration criteria, trial plans, and closure strategies - Assisting new Partners in enhancing their understanding of BOARD platform capabilities and latest offerings to facilitate successful implementations - Supporting Marketing activities such as live events and webinars The ideal candidate for this role should possess: - 3+ years of experience working with Business Intelligence and Corporate Performance Management solutions in a Pre-Sales or Professional Services capacity - Familiarity with Multidimensional databases (MOLAP) - Background in areas like Financial Planning & Analytics, Supply Chain Management, Retail Planning, or Financial Consolidation is preferred - Previous experience in designing and executing Proof of Concepts - Strong presentation skills and the ability to communicate effectively at senior levels - A goal-oriented and analytical mindset - Educational background in Computer Science, Technology, Business Administration, or Finance - Proficiency in English At Board, diversity, inclusion, and belonging are core values that we uphold. We provide a working environment where every individual is respected and valued for their unique qualities. We are dedicated to building a diverse and inclusive workforce where you can bring your authentic self to work every day. Board International is an equal opportunity employer committed to fostering diversity and inclusion in the workplace. Your personal data will be handled in accordance with our Privacy Policy, which you can access at https://www.board.com/en/privacy-policy.,