Operations Manager

Job Posting – Operations Manager

Position:

Location:

Department:

Reports To:

Work Mode:

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Role Overview

highly responsible, hands-on, and proactive Operations Manager

end-to-end resort operations

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Key Responsibilities

Resort Operations Management

rooms, restaurant, housekeeping, front office, and guest services

consistent and seamless guest experiences

• Monitor staff performance, daily workflows, and adherence to operational SOPs.

• Maintain compliance with hygiene, safety, and quality benchmarks.

Guest Experience & Service Excellence

primary escalation point

personalized service and swift issue resolution

• Regularly analyze guest feedback, identify improvement areas, and implement corrective actions.

• Drive initiatives that enhance overall guest delight and loyalty.

Team Leadership & Coordination

• Lead, guide, and inspire staff across multiple departments, fostering a culture of accountability and service excellence.

briefings and department alignment meetings

• Provide hands-on training, coaching, and mentorship to ensure service consistency.

• Evaluate team performance and implement improvement plans as needed.

Property & Resource Management

• Oversee the upkeep, cleanliness, and maintenance of all resort facilities and amenities.

• Manage inventory levels, resource allocation, and vendor coordination.

• Ensure cost efficiency without compromising on quality or guest experience.

• Maintain service readiness across the property at all times.

Strategic & Daily Operations

design and implement operational strategies, policies, and SOPs

• Conduct daily operational checks, audits, and inspections, submitting timely reports to the General Manager.

best practices for operational efficiency

• Actively contribute to long-term planning, positioning Whispering Woods as a preferred resort destination.

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Requirements

resort or hospitality operations management

• Strong leadership and team management abilities.

English, Hindi, and Marathi

• Ability to multitask, prioritize, and resolve operational challenges effectively.

• Hands-on, proactive approach with a strong sense of accountability.

• Flexibility to work weekends, holidays, and dynamic hospitality schedules.

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What We Offer

Food and accommodation

end-to-end resort operations

2 offs per month

hospitality leadership and management

• A collaborative, supportive, and professional work environment.

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Why Join Whispering Woods Resort?

lasting experiences

• Lead a team across multiple operational areas.

• Shape the guest journey from arrival to departure.

• Contribute directly to the growth and reputation of a boutique resort brand.

innovation, accountability, and excellence

challenge and fulfillment