Operations Manager

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Job Summary:

ViFin is a dynamic fintech company focused on revolutionizing the hospital claim settlement process and making insurance more affordable for all. We are looking for a proactive and results-driven Team Leader – Backend Operations to lead our Healthtech backend team. The ideal candidate will be responsible for managing day-to-day operations, ensuring data accuracy, process efficiency, and team performance, while coordinating closely with internal departments and clients. This role demands strong analytical skills, leadership ability, and operational discipline.

Key Responsibilities:

·      Supervise and manage backend operations team for Healthtech processes.

·      Assign tasks, monitor daily workflow, and ensure timely completion of all deliverables.

Advanced Excel

·      Coordinate with cross-functional teams to streamline backend workflows.

·      Ensure compliance with quality standards, data accuracy, and service-level agreements (SLAs).

·      Handle escalations and resolve operational issues effectively.

·      Monitor and improve productivity, suggest process improvements, and train team members.

·      Conduct regular team meetings and performance reviews.

·      Support field operations and be willing to travel when required.

Required Skills:

· Must have experience in Revenue Reconciliation, Client presentation, and Client engagement

Advanced Excel

Excellent communication skills

·      Ability to lead, motivate, and manage a team efficiently.

·      Strong problem-solving and organizational skills.

·      Attention to detail and ability to work under pressure.

two-wheeler

·      Experience in Health care or Telecom industry is Desirable