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Lead I - Enterprise Solutions

Lead I - Enterprise Solutions

UST

6 years

0 Lacs

hyderabad telangana india

Posted:2 days ago| Platform:

Apply

Skills Required

servicenow management service stability security development customization design iam flow support script ui integration onboarding offboarding compliance audit resolve automate notifications escalation efficiency automation itil reporting procurement deployment maintenance tracking audits reconciliation data branding content navigation personalization governance code testing scripting javascript portal agile scrum rest sam discovery test certifications developer communication troubleshooting collaborative

Work Mode

On-site

Job Type

Full Time

Job Description

Role Description

Job Summary:

We are seeking an experienced

ServiceNow Developer

with strong hands-on expertise across

Identity and Access Management (IAM)

IT Service Management (ITSM)

Hardware Asset Management (HAM)

, and

Employee Center

.The ideal candidate will be responsible for designing, developing, customizing, and maintaining ServiceNow solutions while ensuring platform stability, security, and optimal user experience.This role requires deep technical knowledge, strong problem-solving skills, and the ability to work closely with business stakeholders, architects, and cross-functional teams.

Key Responsibilities

ServiceNow Development & Customization

Design, develop, and implement solutions across IAM, ITSM, HAM, and Employee Center modules.
Build and customize catalog items, workflows, Flow Designer flows, and approvals to support business processes.
Develop and maintain Client Scripts, Business Rules, Script Includes, UI Policies, and UI Actions.
Configure and customize Employee Center portals, pages, widgets, and knowledge integration to enhance employee self-service.

IAM (Identity and Access Management)

Implement and enhance user access request workflows, role assignments, group management, and approvals.
Integrate IAM processes with HR onboarding/offboarding and ITSM request fulfillment.
Ensure compliance with security policies, segregation of duties (SoD), and audit requirements.
Troubleshoot and resolve access-related issues and automate identity lifecycle processes.

ITSM

Customize and support Incident, Problem, Change, Request, Knowledge, and CMDB processes.
Configure SLAs, notifications, assignment rules, and escalation mechanisms.
Improve operational efficiency through automation and best-practice ITIL-aligned processes.
Support ITSM reporting, dashboards, and continuous service improvement initiatives.

HAM (Hardware Asset Management)

Configure and enhance hardware asset lifecycle management including procurement, receiving, stockroom, deployment, maintenance, and disposal.
Maintain asset models, CI relationships, and integrations with CMDB.
Automate asset tracking, audits, and reconciliation processes.
Ensure accurate asset data to support compliance, financial reporting, and operational needs.

Employee Center

Design and configure Employee Center experiences for HR and IT services.
Customize pages using UI Builder, widgets, branding, and content management.
Integrate knowledge articles, catalog items, and workflows for a seamless employee experience.
Optimize search, navigation, and personalization features.

Platform Administration & Governance

Manage roles, ACLs, update sets, data policies, notifications, and system properties.
Perform code reviews, unit testing, and support UAT and production deployments.
Ensure adherence to ServiceNow best practices, security standards, and SDLC processes.
Troubleshoot performance issues and provide root-cause analysis.

Required Skills & Qualifications

6+ years of hands-on ServiceNow development experience.
Mandatory hands-on expertise in:

IAM (Identity and Access Management)
ITSM
HAM (Hardware Asset Management)
Employee Center

Strong scripting skills in JavaScript and ServiceNow Glide APIs.
Experience with Flow Designer, Service Portal / Employee Center, and UI Builder.
Strong understanding of CMDB, asset lifecycle management, and data modeling.
Experience working in Agile/Scrum environments.

Nice-to-Have Skills

Experience with Integrations (REST, SOAP, IntegrationHub).
Exposure to HRSD, SAM, or Discovery modules.
Familiarity with ATF (Automated Test Framework).
ITIL v3/v4 certification.

Certifications (Preferred)

ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
Implementation Specialist certifications in ITSM, IAM, or ITAM

Soft Skills

Strong communication and stakeholder management skills
Ability to work independently and lead technical discussions
Detail-oriented with strong analytical and troubleshooting abilities
Proactive and collaborative team player

Skills

servicenow,iam development,it service management,hardware asset management,

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Lead I - Enterprise Solutions

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Role Description

Job Summary:

ServiceNow Developer

Identity and Access Management (IAM)

IT Service Management (ITSM)

Hardware Asset Management (HAM)

Employee Center

Key Responsibilities

ServiceNow Development & Customization

IAM (Identity and Access Management)

ITSM

HAM (Hardware Asset Management)

Employee Center

Platform Administration & Governance

Required Skills & Qualifications

Nice-to-Have Skills

Certifications (Preferred)

Soft Skills

Skills

More Jobs at UST