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Key Account Manager

10 years

0 Lacs

mumbai maharashtra india

Posted:16 hours ago| Platform: Linkedin logo

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Skills Required

payments training management service retention drive engagement coordination finance dispatch compliance analysis reporting optimization reports leadership onboarding design planning pricing support transportation tracking negotiation data excel powerpoint crm communication network development

Work Mode

On-site

Job Type

Full Time

Job Description

Your BenefitsFlexible Working HoursFlexible work timingsPerformance-Based BonusPerformance Based BonusTimely PaymentsTimely PaymentsContinuous TrainingEntwickle deine Fähigkeiten und erweitere dein Fachwissen mit unseren professionellen Weiterbildungsprogrammen.Great TeamEs sind die Menschen, die den Unterschied machen – und bei uns wirst du Teil eines tollen Teams.Flat HierarchiesDank unserer schlanken Organisationsstruktur kannst du direkt mit den Entscheidungsträgern in den Austausch gehen.What you can expect

Roles & Responsibilities:

Key Account Management

  • Serve as the primary point of contact for major FTL clients across verticals like FMCG, Automotive, E-commerce, Pharma, and Industrial Goods.
  • Ensure high service levels, timely execution, and quick resolution of client concerns or escalations.
  • Conduct regular business reviews with clients and suggest operational or service improvements.

Account Growth & Retention

  • Identify growth opportunities within existing accounts (cross-sell and up-sell).
  • Drive account profitability through strategic engagement and effective contract management.
  • Monitor credit performance and ensure timely collections in coordination with finance.

Operations & Execution Coordination

  • Work closely with dispatch, fleet, and control tower teams to ensure committed service delivery (transit time, TAT, POD compliance, etc.).
  • Track shipments and proactively manage exceptions or disruptions in coordination with operations teams.

Performance Analysis & Reporting

  • Track key KPIs for each account: OTIF (on-time in full), damages, transit delays, vehicle placement, and route optimization.
  • Provide regular MIS/reports to clients and internal leadership on service levels and account performance.

Client Onboarding & Implementation

  • Manage onboarding of new clients including SOP design, route planning, lane pricing, and operational handshakes.
  • Support commercial negotiations during contract renewals or rate discussions.
What you bring

Experience:

10+ years in Road Freight with strong experience managing key FTL clients.

Domain Knowledge:

  • Deep understanding of the Indian FTL ecosystem (market rates, lanes, seasonal demand)
  • Exposure to contractual transportation and fleet planning
  • Familiarity with GPS tracking systems, control towers, and route optimization tools

Skills:

  • Strong client handling and negotiation skills
  • Analytical with data-driven decision-making abilities
  • Proficiency in MS Excel, PowerPoint, and CRM tools
  • Excellent verbal and written communication

Travel:

Willingness to travel as required for client meetings, site visits, and reviews.Business UnitAir & OceanRegardless of whether it is a long-distance shipment or a particularly time-critical shipment, we at Rhenus make everything possible for our customers and partners to get the goods to their destination safely and on time. Our particular strength lies in our global network, which is constantly being maintained and expanded. As part of Rhenus Air & Ocean you can, therefore, expect to find a whole host of exciting tasks all over the world, a wide range of opportunities for personal development, and the chance to take on responsibility in an international working environment.

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