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Key Account Manager – Job Description The Key Account Manager (KAM) acts as the primary liaison between the agency and its most valuable clients. This role focuses on building and nurturing long-term strategic relationships, ensuring client satisfaction, driving account growth, and managing the delivery of services aligned with client business goals. Responsibilities Develop and maintain strong, long-term relationships with key clients based on trust and understanding of their business and marketing objectives. Serve as the main point of contact for designated accounts, ensuring seamless communication between clients and internal teams. Collaborate with internal teams (creative, performance marketing, development, etc.) to ensure timely and high-quality delivery of services and campaigns. Understand client requirements deeply and translate those into actionable strategies and solutions that drive results and account growth. Manage the Shopify backend operations including product listing updates, inventory monitoring, pricing, and ensuring the online store is aligned with marketing campaigns. Oversee product shoot curation , coordinating timelines, concepts, and deliverables to ensure visuals meet brand and campaign standards. Coordinate and manage social media content production , collaborating with creative teams and ensuring timely rollout of posts, stories, reels, and other formats. Monitor, analyze, and report on account performance, providing clients with regular updates, insights, and recommendations for optimization. Manage client expectations, resolve issues promptly, and address concerns proactively to maintain high client satisfaction and loyalty . Identify and pursue upselling and cross-selling opportunities within key accounts to maximize revenue. Lead the onboarding and integration of new clients within accounts. Prepare and present account progress reports and business reviews. Stay informed on industry trends and competitive landscape to guide clients’ strategic decisions. Facilitate negotiations and renewals , ensuring mutual benefit and long-term partnerships. Coordinate and supervise the efforts of any internal team members working on the account, ensuring alignment and quality. This enhanced role ensures oversight not only of client relationships and campaign delivery but also of core e-commerce operations and content management integral to the success of digital-first brands.