Human Resources Manager

Description

Human Resources Manager

Category:

Status:

Reports To:

Benefits

• Medical
• Dental
• Basic Life Insurance (included with the dental plan)
• Vision
• Short-term Disability
• Combo plan covering accidents, hospitalizations, and critical illnesses
• Free on-site parking
• One free meal per shift
• Paid time off
• Paid holidays
• Eligibility to participate in a 401(k)-retirement plan
  

Location

Responsibilities

• Develop and implement HR strategies aligned with overall business objectives, growth plans, and service delivery standards.
• Lead organizational design efforts to optimize structure, roles, and capabilities across departments.
• Support change management initiatives during business expansion, digital transformation, and operational enhancements.
  

• Oversee full-cycle recruitment for diverse roles across gaming, hospitality, food & beverage, technical, and corporate areas.
• Design and deliver structured onboarding, training, and internal mobility programs to support long-term development and retention.
• Lead succession planning efforts, identifying and developing high-potential talent for key leadership and operational roles.
• Champion learning & development strategies that support both service excellence and digital fluency.
  

• Foster a values-driven, inclusive, and collaborative workplace culture reflective of the Ellis Island brand.
• Serve as a key advisor on employee relations matters, resolving conflicts, conducting investigations, and ensuring legal compliance.
• Manage workplace investigations, grievances, and employee relations cases with professionalism and discretion.
• Implement proactive strategies to promote team member engagement, morale, and workplace satisfaction.
• Lead Diversity, Equity, Inclusion, and Belonging (DEIB) initiatives that drive fairness, respect, and community.
  

• Manage the company's performance review processes, goal-setting frameworks, and feedback systems.
• Align performance management with business priorities, accountability measures, and team member development plans.
• Partner with finance and leadership to assess and refine competitive compensation structures and benefits offerings.
• Support the integration of reward systems that reinforce performance, engagement, and retention.
  

• Ensure company-wide compliance with all federal, state, and local employment laws, including gaming and hospitality-specific regulations.
• Conduct internal audits and lead responses to regulatory inquiries or legal matters.
• Collaborate with Operations and Security teams to maintain a safe, respectful, and compliant work environment.
  

• Oversee the implementation, management, and optimization of HRIS platforms and other HR technologies.
• Leverage HR analytics to guide workforce decisions, monitor KPIs, and identify areas for continuous improvement.
• Utilize technology to streamline HR processes, improve team member self-service tools, and enhance the HR team's efficiency.
• Ensure data integrity and confidentiality across all HR systems and practices.
  

• Assist the Corporate Director of Human Resources in mentoring and managing HR staff, providing leadership, coaching, and ongoing professional development.
• Act as a thought partner to department heads and senior leadership on all people-related decisions and initiatives.
• Represent HR on cross-functional teams, contributing to business planning, innovation, and operational effectiveness.
• Build strong relationships across all departments, ensuring the HR function is responsive, trusted, and embedded in the business.
  

Skills / Experience

• Bachelor's Degree in Human Resources, Business Administration, Organizational Development, or a related field required; a combination of education and significant relevant experience may be considered.
• HR certification (PHR, SHRM-CP, or equivalent) is preferred.
• Minimum 4-7 years of progressive human resources experience, ideally spanning multiple sectors such as gaming, hospitality, and digital/technology.
• Demonstrated ability to lead and execute across all core HR functions, including operations, compliance, employee relations, talent acquisition, performance management, and organizational development.
• Proven experience managing HR operations in multi-unit, guest-facing environments with 24/7 operational demands.
• Experience supporting gaming, hospitality, food & beverage, and digital or technical talent in fast-evolving work environments.
• Excellent interpersonal, communication, and conflict-resolution skills with the ability to influence at all levels of the organization.
• Deep knowledge of Nevada labor laws, employment standards, and gaming industry compliance requirements.
• Strong proficiency with HRIS platforms, data analysis, and HR reporting; able to use workforce metrics to inform decisions.
• High degree of integrity, discretion, and professionalism in handling confidential information.
• Must have flexibility to support a 24/7 operation as needed.
• Bilingual in English and Spanish, preferred.
• Must be at least 21 years of age, in compliance with gaming and hospitality regulatory standards.
• Must possess or be able to obtain and maintain a valid Nevada Gaming Registration Card.
• Must be able to submit to and pass a background check and drug test.
  

Physical Requirements

• Ability to stand and walk for extended periods of time throughout the casino and property.
• Must be able to move throughout all areas of the property, including back-of-house and public areas.
• Use of standard office equipment such as computers, phones, printers, and radios as needed.
• The noise level in the work environment is usually moderate.
• Occasionally exposed to outside weather conditions and varying temperature conditions.
• Ability to lift, carry, push, or pull up to 25 pounds as necessary.
  

Core Values

• Service - Personalized, warm, and consistent exceptional customer service.
• Value - Committed to deliver quality products for affordable prices.
• Growth - Promote personal development and professional growth for all team members.
• Family - Foster a family-like environment with guests and team members alike.
• Passion - Work with passion and enthusiasm every day.