HR Generalist & Operations

At Experian, we unlock the power of data to create opportunities for consumers, businesses, and society. We gather, analyze, and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decisions and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 21k people in 45 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people, and innovation so we can help create a better tomorrow.

This role sits within our HR Operations team, a key enabler of our people strategy. The HR Generalist & Operations role is pivotal in ensuring seamless HR service delivery, compliance, and operational excellence across the employee lifecycle. You will be instrumental in driving data-driven decisions, managing vendor relationships, and supporting audit and risk frameworks.

What you’ll need to bring to the party

• Strong proficiency in Excel for data analysis, reporting, and automation
• Working knowledge of Power BI and AI tools for HR analytics and dashboards
• Experience in vendor management, including onboarding, contract compliance, and performance tracking
• Hands-on experience in payroll processing and coordination with finance teams
• Excellent communication skills to engage with internal and external stakeholders
• Familiarity with audit and risk management practices in HR operations
• Deep understanding of HR compliance frameworks and labor laws
• Ability to manage stakeholders across functions and geographies
• Strong skills in report making, data analysis, and presenting insights to leadership
• Experience in coordinating with global HR teams and managing cross-border initiatives
• Exposure to transformation projects and change management practices
• Ability to support centralized HR services and shared service models
• Passion for employee engagement and experience in organizing team-building initiatives

What you’ll be doing

HR Operations

• Managing end-to-end HR operations including onboarding, offboarding, and employee lifecycle processes
• Creating and maintaining dashboards and reports using Excel and Power BI to track HR metrics
• Supporting risk management initiatives and ensuring data integrity across HR systems
• Collaborating with cross-functional teams to improve operational efficiency and employee experience
• Leveraging AI tools to automate routine tasks and enhance decision-making
• Managing vendor relationships and ensuring service level agreements are met
• Driving compliance with internal policies and external regulations, including audit readiness

HR Generalist

• Acting as a point of contact for employee queries and resolving issues with empathy and efficiency
• Supporting HRBP initiatives and partnering with business units on people-related matters
• Assisting in policy interpretation, grievance handling, and employee relations
• Facilitating internal communications and HR programs aligned with organizational goals

HR Payroll

• Coordinating with payroll vendors and internal teams to ensure timely and accurate payroll processing
• Ensuring statutory compliance and documentation for payroll audits
• Addressing payroll-related queries and discrepancies with precision and confidentiality
• Supporting compensation reviews and salary benchmarking exercises

Employee Engagement Activities

• Designing and executing employee engagement programs to foster a positive workplace culture
• Organizing team-building events, wellness initiatives, and recognition programs
• Gathering feedback through surveys and focus groups to improve employee experience
• Partnering with internal stakeholders to align engagement activities with business goals

Global Coordination & Transformation

• Coordinating with global HR teams to align processes and share best practices
• Supporting and managing HR transformation projects, including process redesign and system upgrades
• Facilitating change management and communication strategies for transformation initiatives
• Ensuring smooth delivery of HR support services across geographies and functions

More about you

• 4–8 years of experience in HR operations or generalist roles
• Proven track record in managing payroll, compliance, and vendor coordination
• Advanced Excel skills including pivot tables, VLOOKUP, and macros is an advantage
• Exposure to Power BI and AI-based HR tools is a strong advantage
• Strong analytical mindset with attention to detail
• Ability to work independently and manage multiple priorities
• Experience in handling audits and ensuring documentation accuracy
• Comfortable working in a fast-paced, data-driven environment
• A team player with a proactive approach to problem-solving
• Enthusiastic about creating a vibrant and inclusive workplace culture
• Experience in global coordination and transformation initiatives is a plus

Why us

• We’re a high-performance and driven team but we don’t forget to celebrate success

• We offer strong career and international opportunities for high performers

• We invest heavily in our products and our people

• We offer training and support

  from experienced subject matter experts and managers plus dedicated learning & development time