Director

Company Overview:

Chargeback Gurus helps businesses protect and recover revenue by providing innovative chargeback management solutions, AI analytics, and insights powered by our proprietary Chargeback management platform. By understanding our clients’ needs and fully aligning with their goals, we help clients reduce chargebacks and increase recovery rates to maximize revenue. Our technology solutions use powerful AI insights, data science and advanced analytics —combined with deep industry expertise—to deliver hundreds of millions of dollars in recovered revenue to our clients. For more information, visit www.chargebackgurus.com.

Director MIS

Position Overview:

As the Director MIS, you will be responsible for designing and managing scalable MIS and Data Analytics processes, leading reporting automation, and translating raw data into actionable insights. You will oversee business-critical reporting systems, ensure data accuracy, and collaborate across departments to optimize performance metrics. Your expertise in analytics, dashboarding, and data storytelling will enable key stakeholders to drive business growth through intelligent, data-driven strategies. This role is instrumental in shaping the company’s data strategy, enabling cross-functional leaders to make bold, insight-driven decisions that impact revenue, client experience, and operational efficiency.

This role requires a blend of strategic thinking, technical expertise, and leadership, with a strong understanding of MIS architecture, data visualization, and automation frameworks.

Key Responsibilities:

MIS Strategy & Execution

• Lead and mentor a growing team of analysts and MIS professionals, fostering a high-performance, data-driven culture aligned with business priorities. Develop and implement a robust MIS strategy to support business intelligence, performance monitoring, and decision-making.
• Oversee end-to-end MIS processes, ensuring timely and accurate reporting.
• Drive the automation of real-time dashboards and reports using Power BI, Tableau, SQL, QuickSight, and other visualization tools.
• Establish a centralized data repository for seamless access to key business insights.

Data Analysis & Business Insights

• Analyze large and complex datasets related to financial transactions, customer behavior, chargeback trends, and risk assessment.
• Identify patterns, correlations, and trends to enhance fraud prevention and improve operational efficiency.
• Provide predictive and prescriptive analytics to help stakeholders make data-driven business decisions.
• Develop interactive and dynamic dashboards that visualize KPIs for executive leadership.

Business Intelligence & Reporting Automation

• Design and maintain advanced MIS reports that provide real-time business intelligence.
• Implement automated reporting solutions to enhance data accessibility and minimize manual intervention.
• Create customized ad-hoc reports for leadership teams, aligning with evolving business requirements.
• Partner with data engineering teams to ensure seamless integration of MIS with organizational data warehouses.

Data Visualization:

• Utilize data visualization tools such as PPT, Tableau, Power BI, QuickSight or similar platforms to transform complex data into intuitive visual representations.
• Design interactive dashboards and reports that allow stakeholders to explore data and gain insights through interactive and dynamic filters and drill-down capabilities.
• Must be able to interpret complex concepts and translate them into easy-to-understand graphs, charts, and visual graphics.
• Create intuitive data visualizations and reports that facilitate understanding and decision-making across various organizational levels.

Cross-Functional Collaboration

• Work closely with Sales, Operations, Finance, and Product teams to translate data into business strategies.
• Support the Sales team by providing insights into ROI, revenue optimization, and market trends.
• Collaborate with IT teams to enhance data governance and security protocols.
• Guide executives and business leaders on leveraging MIS tools for strategic decision-making.

Process Optimization & Innovation

• Continuously evaluate and optimize MIS processes to improve operational efficiency.
• Implement AI and ML-driven analytics solutions to improve forecasting and fraud detection.
• Enhance data integrity by establishing data quality control measures.

Data Integrity and Quality Assurance:

• Ensure data accuracy, completeness, and consistency in various datasets used for analysis.
• Collaborate in data cleansing and transformation activities.

Continuous Learning and Industry Expertise:

• Stay updated with the latest trends and techniques in data analysis, machine learning, and the chargeback industry.
• Share insights and best practices with the team to foster continuous improvement.

Qualifications:

• Bachelor’s/Master’s degree in Data Science, Computer Science, Business Analytics, Mathematics, Statistics or a related field.
• 18+ years of experience in MIS, Data Analytics, and/or Business Intelligence, preferably in the financial services, payments, or chargeback industry, with at least 4 years in a leadership role.
• Demonstrated ability to influence senior leadership through data storytelling and strategic insights.
• Strong expertise in SQL, Python, R, VBA, and data visualization tools (Power BI, Tableau, QuickSight).
• Proven experience in automation of reporting and dashboarding.
• Excellent command over MS Excel, PowerPoint, and Word for data interpretation and presentations.
• Experience with cloud-based data platforms (AWS, Azure, Google Cloud) is a plus.
• Strong problem-solving skills with the ability to extract actionable insights from complex data.
• Six Sigma, PMP, or Lean certifications would be a plus.
• Strong leadership and communication skills, with the ability to present technical insights to non-technical audiences.
• Ability to work in UK/US time zones (IST shifts between 3 PM – 12 AM).
• Opportunity to shape and scale the MIS and Analytics function, including building out a high-performing team and tools roadmap.