Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.Process
- Own and deliver Month-end and Year-end targets as per KPIs shared by onshore team
- Ensure timely achievement of financial and operational commitments.
- Conduct quality checks on data entry work performed by technicians.
- Monitor and maintain data accuracy within the Document Management System.
- Perform data quality investigations by reviewing company documentation in shared drives; log queries, follow up, and escalate exceptions as required.
- Oversee and monitor handling of premium queries related to Unallocated Cash, Funding, and Retentions.
- Assist with and process complex premium cases as required.
- Engage with Divisions, Agents, and Insurers to ensure premium settlements within agreed TAT.
- Assist in monitoring and completion of exception reports.
- Execute follow-up actions to ensure timely resolution of outstanding issues.
- Undertake ad-hoc operational tasks as directed by the Group Manager.
- Act as deputy for colleagues during absences, including managing email queries and other responsibilities.People & Team Management
- Improve process effectiveness and efficiency to generate measurable cost savings.
- Deliver at least 1 Customer/WNS impact project within the team.
- Ensure ISO and contractual audit compliance through root cause analysis, remediation, and preventive controls.
- Maintain strong governance with timely closure of audit findings.
- Prepare and deliver accurate managerial reports for senior leadership.
- Develop graphs, charts, and visual aids for departmental presentations.
- Maintain error, query, and work logs with timely and accurate MIS reporting.
- Provide insights from data to support decision-making.
- Maintain monthly absenteeism ≤ 9%.
- Monitor and reduce No Show % through proactive interventions.
- Identify and train at least one backup resource for business continuity.
- Achieve ≥ 80% cross-functionality within the team.
- Ensure fair workload distribution and effective shift planning.
- Deliver 16 hours of training per quarter (12 hrs Development + 5 hrs BPET).
- Track training coverage at 3 hours per staff per quarter on a pro-rata basis.
- Encourage continuous learning through coaching, mentoring, and career development.
- Promote knowledge-sharing sessions across teams.
- Conduct regular staff performance evaluations and provide constructive feedback.
- Recognize and reward high performers to boost morale.
- Foster a culture of collaboration, accountability, and continuous improvement.
- Drive employee engagement through team-building and open communication.Key Skills
- Proficient in MS Excel (pivot tables, lookups, dashboards) and PowerPoint for reporting and presentations.
- Skilled in data analysis, process monitoring, and quality control.
- Ability to oversee premium queries (Unallocated Cash, Funding, Retentions) and manage complex cases.
- Knowledge of document management systems and exception reporting.
- Excellent written and verbal communication skills for stakeholder engagement.
- Ability to liaise effectively with Divisions, Agents, and Insurers to ensure timely settlements.
- Strong interpersonal skills to lead teams, provide feedback, and act as deputy in colleague absences.
- Demonstrates an analytical mindset with attention to detail in data quality checks and audits.
- Skilled in identifying root causes, implementing remediation plans, and driving compliance.
- Strong work ethic with a will-to-win attitude and commitment to personal excellence.
- Embodies a growth mindset, fostering continuous learning and team development.
- Ability to manage multiple priorities, undertake ad-hoc tasks, and deliver results under pressure.
Qualifications
Qualification
- Graduate with 5-7 years of proven experience in Operations management.Experience
- Desirable experience in the London Market, with a strong understanding of the end-to-end policy life cycle and Insurance Broker’s Accounting (IBA) process.
- Proven experience in an accounting environment within the financial services or insurance sector
- Demonstrated ability to operate effectively in client-facing roles, ensuring high levels of service and responsiveness
