Position Title: Lead Specialist - Fraud Monitoring Location: Chennai Job Purpose: The Chargeback and Disputes Executive will manage chargeback and dispute cases, ensuring timely resolution and compliance with payment industry regulations. This role requires close collaboration with internal and external teams to mitigate risks and minimize financial losses. Key Responsibilities: Chargeback Management: Handle chargeback cases, gather evidence, and submit disputes to card networks and payment processors. Dispute Resolution: Address customer disputes and work with banks, financial institutions, and internal teams to resolve claims. Reporting: Maintain chargeback records, generate reports, and monitor trends for management. Risk Mitigation: Identify patterns in disputes and suggest process improvements to reduce chargebacks. Customer Communication: Keep customers informed about dispute statuses and resolution processes. Skills and Qualifications: Experience: 2-3 years in chargeback management or related fields. Skills: Analytical, detail-oriented, strong communication, and knowledge of card network rules. Tools: Familiarity with chargeback management software and Microsoft Office. Education: Any UG degree mandatory. Night shift, No cab facility Job Type: Full-time Pay: ₹500,000.00 - ₹800,000.00 per year Benefits: Provident Fund Schedule: Day shift Application Question(s): Current CTC and Notice period ? Experience: fraud investigation: 2 years (Required) Work Location: In person

Position Title: Lead Specialist - Chargeback and Disputes Location: Chennai Job Purpose: The Chargeback and Disputes Executive will manage chargeback and dispute cases, ensuring timely resolution and compliance with payment industry regulations. This role requires close collaboration with internal and external teams to mitigate risks and minimize financial losses. Key Responsibilities: Chargeback Management: Handle chargeback cases, gather evidence, and submit disputes to card networks and payment processors. Dispute Resolution: Address customer disputes and work with banks, financial institutions, and internal teams to resolve claims. Reporting: Maintain chargeback records, generate reports, and monitor trends for management. Risk Mitigation: Identify patterns in disputes and suggest process improvements to reduce chargebacks. Customer Communication: Keep customers informed about dispute statuses and resolution processes. Skills and Qualifications: Experience: 2-3 years in chargeback management or related fields. Skills: Analytical, detail-oriented, strong communication, and knowledge of card network rules. Tools: Familiarity with chargeback management software and Microsoft Office. Education: Any UG degree mandatory. Night shift, No cab facility Job Type: Full-time Pay: ₹500,000.00 - ₹800,000.00 per year Benefits: Provident Fund Schedule: Day shift Application Question(s): Current CTC and Notice period ? Experience: chargeback management: 2 years (Required) Work Location: In person

Job Title: Chargeback Analyst Department: Risk/Fraud Operations Reports To: Lead/Assistant Manager Location: [WFO] Job Type: Full-Time Job Description: We are hiring a Chargeback Analyst – Merchant Side (E-commerce) with proven experience in managing fraud and non-fraud disputes across all major card networks in a card-not-present (CNP) environment. The ideal candidate will have hands-on experience with processor portals, gateways, and CRM systems, and a strong focus on gathering compelling evidence to increase win rates and achieve daily resolution targets. Key Responsibilities: ● Handle end-to-end chargeback workflows for card-not-present (CNP) transactions across Visa, MasterCard, Amex, Discover, and other card networks. ● Analyze and respond to both fraud and non-fraud chargebacks with a focus on evidence- based representments. ● Extract and compile transaction data, customer communication, and supporting documents from payment gateways and CRM systems (e.g., Shopify, Salesforce, Zendesk, Magento, etc.). ● Operate efficiently across multiple processor portals (Stripe, PayPal, Adyen, Worldpay, etc.) to manage dispute cases. ● Prepare and submit chargeback responses to processors within strict deadlines, adhering to card network rules. ● Continuously monitor dispute win/loss outcomes and take corrective actions to improve recovery and reduce revenue loss. ● Work closely with customer service and fraud teams to ensure accurate and complete dispute documentation. ● Identify dispute trends and root causes to suggest improvements in fraud prevention and customer service. ● Maintain high accuracy while meeting daily productivity targets and internal quality standards. ● Aim to increase chargeback win ratio through effective documentation and strategic representment practices. Requirements: ● 3-4 years of hands-on experience handling e-commerce chargebacks from the merchant side. ● Strong understanding of card network rules and dispute handling processes in a CNP environment. ● Proficient in using multiple processor portals and payment gateways. ● Skilled in CRM tools for pulling customer history and communication to support dispute responses. ● Experience in compiling and submitting effective evidence to maximize representment success. ● Proven ability to meet daily targets and work under time-sensitive conditions. ● Strong communication, analytical, and documentation skills. Job Type: Full-time Pay: ₹300,000.00 - ₹500,000.00 per year Benefits: Provident Fund Schedule: Night shift Application Question(s): current ctc and notice period ? Experience: chargeback and disputes handling: 4 years (Required) Shift availability: Night Shift (Required) Work Location: In person

Accounts Payable Maker Process Experience of Working on Indian companies is mandatory Max number of invoices to be processed per day Salary upto 14 lacs Anna Salai,Chennai Job Type: Full-time Pay: ₹800,000.00 - ₹1,400,000.00 per year Schedule: Day shift Application Question(s): Current CTC and Notice period ? Have u worked for Indian companies ? Experience: Accounts payable: 8 years (Required) Work Location: In person