Payment Escalations - Risk/Fraud

Job Description:We are hiring a Payment Escalations Lead with expertise in managing and resolving payment-relatedissues, overseeing failure payments, and ensuring efficient assignment tracking. This role involvesleading a team, investigating complex payment discrepancies, and collaborating with internal andexternal stakeholders to drive timely resolutions.Key Responsibilities● Manage and resolve payment escalations, ensuring timely resolution of disputes andtransaction discrepancies.● Oversee failure payments, including trace & recalls, outgoing/incoming returns, and inboundpayment discrepancies.● Monitor and assign cases across payment investigation workflows, ensuring efficient trackingand resolution.● Coordinate with financial institutions, payment processors, and internal teams to resolveescalated payment issues.● Ensure compliance with global financial regulations and internal SLA-driven workflows.● Analyze failure payment trends and recommend process improvements to enhanceefficiency.● Provide training and mentorship to junior analysts, ensuring best practices in paymentdispute resolution.● Maintain high accuracy in documentation and reporting, adhering to regulatory standards.Requirements● Bachelor's degree in Finance, Accounting, or a related field.● 3- 4 years in payment investigations, reconciliation, or financial operations, with leadershipexperience.● Proficiency in payment tracking tools, financial compliance platforms, and reconciliationsoftware.● Strong analytical mindset, leadership abilities, and effective communication skills.● Experience in high-value payment investigations, risk assessment, and fraud detection withinmultiple payment schemes.

Job Type: Full-time

Pay: ₹500,000.00 - ₹1,200,000.00 per year

Benefits:

• Provident Fund

Schedule:

• Night shift
• Rotational shift

Application Question(s):

• current ctc and notice period ?
• dou have experience in any ECommerce industry ? Yes or No - Company Name ?

Experience:

• payment escalations : 4 years (Required)

Work Location: In person