Channel support - Operations

Job Description

Channel Operations Job Title: Channel Support Agent/ Onboarding Agent Department: Customer Support Reports To: Manager Location: Chennai/Hyderabad Job Type: Full-Time Job Description: We are seeking a motivated and customer-focused Channel Support Agent / Onboarding Agent to join our team. In this role, you will be responsible for providing exceptional support to our partners and customers, ensuring a smooth onboarding experience, and assisting with any inquiries related to our online store. You will play a crucial role in enhancing customer satisfaction and driving the success of our channel partners. Key Responsibilities: Onboarding Support: ● Guide new partners through the onboarding process, ensuring they understand our platform, tools, and resources. ● Conduct training sessions and provide documentation to help partners effectively utilize our online store. ● Assist partners in setting up their accounts, product listings, and payment processing. Customer Support: ● Respond to inquiries from partners and customers via communication channels in a timely and professional manner. ● Troubleshoot and resolve issues related to orders, payments, and account management. ● Maintain a high level of product knowledge to provide accurate information and support. Communication: ● Act as a liaison between partners and internal teams, ensuring clear communication and timely resolution of issues. ● Identify areas for improvement in our onboarding process and support services. Documentation and Reporting: ● Maintain accurate records of partner interactions and onboarding progress in our CRM system. ● Prepare reports on common issues, feedback, and suggestions for process improvements. Continuous Improvement: ● Stay updated on industry trends and best practices to enhance the onboarding experience and support services. ● Collaborate with the product and marketing teams to improve resources and tools available to partners.Requirements ● 1-2 years in a high-volume help desk role, providing technical support and guidance in a fast-paced environment. ● Excellent spoken and written communication skills, with fluency in comprehension and expression. ● Ability to accurately capture and document information while following processes correctly. ● Quick learner, receptive to feedback, and adaptable to process updates. ● While primarily an individual contributor, must engage in cross-training, collaboration, and program development efforts Job Type: Full-time Pay: ₹500,000.00 - ₹1,200,000.00 per year Benefits: Provident Fund Schedule: Night shift Application Question(s): current ctc and noticeperiod ? Requirements: ● 4+ years in a high-volume help desk role, providing technical support and guidance in a fast-paced environment? Experience: channel support/onboarding: 4 years (Required) Work Location: In person