Channel support - Operations

As a Channel Support Agent / Onboarding Agent at our company, you will be responsible for providing exceptional support to our partners and customers. Your role will involve guiding new partners through the onboarding process, conducting training sessions, and responding to inquiries in a timely and professional manner. Your efforts will play a crucial role in enhancing customer satisfaction and driving the success of our channel partners. Key Responsibilities: - Guide new partners through the onboarding process, ensuring their understanding of our platform, tools, and resources. - Conduct training sessions and provide documentation to help partners effectively utilize our online store. - Respond to inquiries from partners and customers via communication channels promptly and professionally. - Act as a liaison between partners and internal teams to ensure clear communication and timely issue resolution. - Maintain accurate records of partner interactions and onboarding progress in our CRM system. - Stay updated on industry trends and best practices to enhance the onboarding experience and support services. Qualifications Required: - 1-2 years of experience in a high-volume help desk role, providing technical support in a fast-paced environment. - Excellent spoken and written communication skills with fluency in comprehension and expression. - Ability to accurately capture and document information while following processes correctly. - Quick learner, receptive to feedback, and adaptable to process updates. - Willingness to engage in cross-training, collaboration, and program development efforts. In addition to the above responsibilities and qualifications, the role also requires working night shifts. Experience in channel support/onboarding is required for this role. This is a full-time position with Provident Fund benefits and an in-person work location.,