Payment Escalations Process

Job Title: Payment Escalations Manager Department: Risk/Fraud Operations Job Description: We are seeking a seasoned Subject Matter Expert (SME) – Fraud Analyst with in-depth expertise in e- commerce order validation and fraud prevention. The ideal candidate will have significant hands-on experience analyzing high-risk transactions, identifying fraud patterns (account takeover, triangulation fraud, friendly fraud, identity theft), and leveraging advanced fraud detection platforms such as Signifyd, Forter, or equivalent tools. As an SME, you will be responsible for both operational execution and strategic guidance to improve fraud controls, increase accuracy, and support fraud analysts in meeting daily review targets. Key Responsibilities: ● Act as the subject matter expert in fraud risk analysis and order validation across e- commerce merchant operations. ● Guide and support analysts in detecting and preventing fraud types such as account takeovers, triangulation schemes, identity theft, and friendly fraud. ● Perform advanced review of high-risk transactions using tools like Signifyd, Forter, etc., and help calibrate risk scoring rules. ● Validate orders in real time, ensuring a balance between fraud prevention and customer experience. ● Train and mentor junior analysts to improve fraud detection accuracy and consistency. ● Drive improvements in decision-making accuracy, false-positive reduction, and daily productivity targets. ● Analyze fraud trends and escalate new fraud patterns to cross-functional teams. ● Contribute to the development and optimization of fraud rules, workflows, SOPs, and performance metrics. ● Partner with customer service, payments, and technology teams to resolve fraud-related issues quickly and effectively. ● Prepare and present weekly/monthly reports on fraud metrics, team performance, and operational gaps. Requirements: ● 4+ years of experience in e-commerce fraud detection, with at least 1–2 years in a SME or lead role. ● Deep knowledge of card-not-present (CNP) fraud scenarios and fraud operations on the merchant side. ● Hands-on experience with Signifyd, Forter, or equivalent fraud prevention systems. ● Strong understanding of transaction data, behavioral analysis, and fraud signals. ● Proven ability to train, lead, and support fraud analysts in a fast-paced, metrics-driven environment. ● Consistent track record of meeting daily targets while maintaining high accuracy in fraud detection. ● Excellent analytical, communication, and documentation skills. ● Knowledge of fraud reporting, post-transaction loss analysis, and chargeback correlation is a plus. Job Type: Full-time Pay: ₹500,000.00 - ₹1,200,000.00 per year Benefits: Provident Fund Schedule: Night shift Application Question(s): 3- 4 years in payment investigations, reconciliation, or financial operations, with leadership experience. ? current ctc and notice period ? Experience: payment investigations/reconcilaition: 4 years (Required) Work Location: In person