298 Customercentric Approach Jobs - Page 4

You will be joining our team as a Tech Support Associate for the Inbound Technical Support Process during the US Shift at our Growing Company. In this role, you will have the opportunity to assist customers with printer, router, and antivirus issues through inbound calls. Your main responsibilities will include: - Diagnosing the customer's technical problems - Providing effective solutions - Suggesting suitable technical support plans and related software To excel in this position, you should possess strong communication skills and have the ability to troubleshoot technical issues efficiently. A customer-centric approach and a knack for sales will be beneficial as you will be recommending an...

As an experienced and results-driven Team Leader - Sales, your role will involve leading and motivating a team of 4-5 sales professionals. Possessing excellent leadership and coaching skills to train and develop team members is crucial. You should demonstrate a customer-centric approach and have excellent communication skills. It is important to have a strong understanding of the automotive industry and your products (two-wheelers). Being a good listener and problem-solver will also be essential in this role. Meeting individual sales targets and contributing to team goals are key responsibilities. You will need to effectively manage and motivate team members to achieve sales targets and anal...

As an Assistant in the field of PCI DSS and SWIFT CSP assessments, your primary role will be to support lead assessors in conducting thorough assessments for various client entities. **Key Responsibilities:** - Assisting in conducting comprehensive PCI DSS and SWIFT CSP assessments for multiple client entities. - Collecting, validating, and organizing required documentation and evidence for compliance assessments to ensure accuracy and completeness. - Managing assessment timelines and milestones, collaborating with assessors and client stakeholders to meet deadlines. - Coordinating with client teams to gather essential documentation, system logs, configurations, and evidence aligning with as...

As a Senior Lead Enterprise Sales at our company, your primary responsibility is to drive revenue growth ranging from INR 2-3 Cr, focusing on Fintech products or lending technology. You will develop and execute sales strategies, manage lead generation activities, and build strong customer relationships. Conducting market analysis to identify trends and competitor activities will inform our strategic approach. - Take ownership of sales forecasting, budgeting, and risk management to achieve financial goals. - Lead proposal and contract negotiations, pricing discussions, and conduct product demonstrations to close deals effectively. - Manage CRM systems, track sales performance, and generate re...

As a Sales Representative, your role will involve being the initial point of contact for incoming leads. You will handle calls and inquiries, qualify interested customers, and collaborate with department heads to ensure a smooth purchasing process. Your responsibilities also include directing individuals to the appropriate departments and working closely with a dynamic team of marketers and creatives. Key Responsibilities: - Respond promptly to inbound calls, messages, and inquiries from potential customers - Manage direct messages (DMs), comments, and social media queries, especially those related to sales or product inquiries - Use targeted questions to qualify leads and evaluate their req...

Role Overview: As a Service Engineer for Xerox machines, your role will involve providing technical support and maintenance services to ensure the proper functioning of Xerox machines. Your primary responsibilities will include diagnosing and troubleshooting issues with Xerox machines, performing repairs and replacements of faulty parts, and conducting regular maintenance checks to prevent breakdowns. Key Responsibility: - Diagnosing and troubleshooting issues with Xerox machines - Performing repairs and replacements of faulty parts - Conducting regular maintenance checks to prevent breakdowns Qualification Required: - A strong background in electronics or mechanical engineering - Specific k...

As a Customer Service Executive in the Customer Experience department, your main responsibility will be to assist customers, partners, and other stakeholders in addressing their queries and concerns. Additionally, you will play a crucial role in representing the company as a brand ambassador. - Provide excellent customer service and promote a customer-centric approach within the organization by enhancing the overall customer service experience. - Take ownership of customer issues and ensure timely resolution while maintaining a focus on improving service quality. - Develop and implement service procedures, policies, and standards to enhance productivity and maintain accurate records of custo...

Job Description: You will be responsible for managing day-to-day tour operations in Dwarka. This includes coordinating with clients and tour guides, overseeing logistics, and ensuring the smooth execution of all tours. Your tasks will involve managing schedules, arranging transportation, addressing customer inquiries, and promptly resolving any issues that may arise. Key Responsibilities: - Coordinate with clients and tour guides - Oversee logistics for tours - Manage schedules and arrange transportation - Address customer inquiries and resolve issues promptly Qualifications Required: - Strong analytical skills - Prior experience in operations management - Excellent communication and sales s...

As a Client Coordinator at Surprise Machi, you will play a crucial role in managing client interactions, confirming event details, and ensuring a seamless experience from inquiry to execution. Your responsibilities will include client relationship management, achieving sales targets, coordinating with vendors, and collaborating creatively to enhance the Surprise Machi experience. Key Responsibilities: - Act as the main point of contact for clients, understand their event needs, confirm bookings, and maintain clear communication. - Follow up on client inquiries, close deals, and achieve monthly sales targets through effective coordination and relationship-building. - Collaborate with internal...

You will be responsible for achieving KPIs related to customer complaints, proposing corrective measures in case of deviations, and participating in the development of suggestions. Handling incoming customer and field complaints with expertise, maintaining continuous communication with customers (via email, phone, and customer portals). Moderating roles in the team created for complaints analysis, managing 8D reports, coordinating actions, and documenting. Tracking deadlines for measures taken regarding complaints. Preparation and up-to-date maintenance of documents, reports, and statements. Participation in customer audits. - Achieving KPIs related to customer complaints - Handling incoming...

As a Customer Service representative at our company, your role will involve greeting customers, addressing inquiries, and effectively resolving any issues that may arise. This will require excellent communication skills and a customer-centric approach. Key Responsibilities: - Balancing the cash drawer at the end of each shift and maintaining accurate transaction records. - Issuing receipts and ensuring their accuracy. - Assisting with basic inventory management and restocking. - Possibly assisting with order processing by entering orders into the system and notifying the kitchen. - Upselling, making recommendations, and booking reservations may also be part of your responsibilities. Qualific...

Role Overview: As a permanent employee working in the office at Chennai, Siruseri in the Non Voice - Pensions or Financial Services role, your primary responsibility is to deliver customer query resolution across various contact channels while consistently meeting accuracy and timeliness performance indicators. You will also provide support on business processes, policies, and procedures, develop an understanding of customer and business requirements, and achieve predefined quality levels to meet and exceed customer SLAs. Displaying customer-centric skills and behaviors throughout every interaction is crucial, along with identifying performance challenges and supporting improvements for team...

As a Site Service Engineer, your role is crucial in ensuring efficient and professional handling of UPS check and maintenance needs for our valued clients. Your dedication and attention to detail will contribute to the overall satisfaction of our customers. Key Responsibilities: - Serve as the primary point of contact for clients, addressing their UPS service needs promptly and professionally. - Coordinate and schedule UPS service appointments to ensure timely and accurate service delivery. - Maintain clear communication with clients, service providers, and internal teams to facilitate smooth operations. - Monitor service requests closely to guarantee client satisfaction and address any conc...

You will have a spread role covering PMO basics to proactive analytic support in all PMO domains, or assuming limited responsibility in a specific domain such as supply management or budget management. Your main responsibilities will include learning the practices of the Project Management Office in Amdocs, maintaining program management process standardization, being responsible for end-to-end operating tasks, and managing accurate data under your domain. - Operating tasks in one or two project areas within the project management office such as schedules, risks, budget, resources, communications, reports, etc. - Managing and maintaining data in your domain to analyze quickly and effectively...

As a Store Manager, your role will involve overseeing sales performance, ensuring customer satisfaction, and focusing on staff training and development. Your primary objective will be to nurture client loyalty and enhance the brand's presence through a customer-centric approach. Key Responsibilities: - Set and execute sales performance goals to drive profitability - Recruit, train, and evaluate store employees to enhance productivity and performance - Ensure the store maintains a neat and appealing appearance - Supervise stock management and store operations Qualifications: - High school education or equivalent experience - Minimum of 2 years of experience in store management - Customer-cent...

As a Customer Support Executive Outbound at Nextgen Property Adviser Pvt Ltd, you will play a crucial role in providing exceptional customer service by managing outbound and inbound calls efficiently. Your responsibilities will include: - Managing outbound and inbound calls promptly. - Providing accurate information about products and services. - Identifying and assessing customer needs to ensure satisfaction. - Seizing opportunities to upsell the product. - Building sustainable relationships and trust with customer accounts through open and interactive communication. - Providing appropriate solutions and substitutes within the specified timeframe and following up to ensure resolution. - Mai...

As a CSO Senior Leader at TriNet in India, you will lead mixed operations within the Customer Success and Operations working environment, supporting customers internally and externally via cases, service orders, email, and chat during US business hours. You will oversee operations centers with back-office, data entry, and overnight support activities, as well as customer success activities including issue resolution, escalation management, and work prioritization. This role requires a blend of leadership, technical, and interpersonal skills to navigate PEO challenges, deliver top customer satisfaction, and optimize operational efficiency. **Key Responsibilities:** - Direct and perform all ma...

Role Overview: As a Customer Relations Executive at Oswaal Books Learning Pvt. Ltd, you will be responsible for ensuring exceptional customer experiences and maintaining strong relationships with clients. Your primary role will involve acting as the main point of contact for clients, addressing their inquiries, resolving issues, and facilitating smooth communication between clients and the company. To excel in this position, you will need to possess excellent interpersonal skills, a customer-centric approach, and a deep understanding of the printing and publishing industry. Key Responsibilities: - Serve as the primary contact for clients, promptly addressing their inquiries, requests, and co...

As a Sales Engineer- New Sales at Schindler India, you will contribute to enhancing the quality of urban life by providing elevator and escalator solutions for buildings and transportation hubs. Your role involves the following key responsibilities: - Estimation: - Configuration of elevator/escalator solutions and price estimation for the sales team. - Optimizations and value engineering to ensure a competitive value proposition and increased probability of winning projects. - Solution and Engineering: - Understanding project requirements from field sales and proposing correct technical solutions beyond standard offerings. - Internal Coordination: - Multitasking and engaging with internal ke...

You will be joining our team as a Credit Card Advisor to provide exceptional service to our customers over the phone. As a Customer Support Representative, you will be the first point of contact for customers, resolving their queries, and offering support. - Handle inbound customer calls and address their queries and concerns effectively. - Assist customers with product information, order processing, and troubleshooting. - Maintain a positive, empathetic, and professional attitude towards customers. - Respond promptly to customer inquiries. - Document customer interactions accurately. - Adhere to company policies and procedures for efficient issue resolution. - Collaborate with the team to a...

As a Store Manager at V5 Global Services Pvt Ltd, you will have the opportunity to lead retail operations in Hyderabad, Telangana. Your role is crucial in enhancing store performance, improving customer experience, and maximizing profitability. You will develop store strategies, ensure exceptional customer experiences, drive sales, lead and coach store staff, monitor inventory levels, and maintain adherence to pre-defined SOPs. **Key Responsibilities:** - Develop store strategies to increase store traffic and profitability - Ensure exceptional customer experiences - Drive sales of Airtel plans and products - Lead and coach store staff - Monitor inventory levels - Maintain adherence to pre-de...

As a Customer Engagement Specialist at our company, your role will involve providing subject matter expertise support for our Subscribers (Clients) through various channels like Phone, E-mail, Chat, Telegram, Social-Media, and In-app tool/ticketing support. You should possess strong communication skills and the ability to work independently with a positive attitude. If you are passionate about helping others and delivering exceptional customer service, we encourage you to apply! Key Responsibilities: - Respond to queries, complaints, and requests from clients through multiple channels in a timely manner - Provide effective responses to client inquiries via phone, email, chat, Telegram, socia...

As a seasoned Lead Product Manager at Growfin, you will play a crucial role in driving the development of innovative solutions that streamline financial operations and empower customers. You will be at the intersection of business strategy, customer experience, and product execution, collaborating closely with cross-functional teams to bring impactful products to market. Your main focus will be on customer discovery, workflow automation, and ensuring that our product delivers efficiency and value to our users. Key Responsibilities: - Define Product Vision and Strategy: Establish and drive a strong product vision, strategy, and roadmap aligned with business goals and customer pain points. - C...

Job Description: As a Cluster Manager at The Muthoot Group located in Thanjavur, your main responsibility will be to oversee the operations and performance of multiple branches within the assigned cluster. This full-time, on-site role requires you to ensure compliance with company policies, drive sales and business growth, manage and develop staff, and maintain high levels of customer satisfaction. You will be expected to engage in frequent travel within the cluster and provide regular reports to senior management. Key Responsibilities: - Ensure compliance with company policies - Drive sales and business growth within the cluster - Manage and develop staff members - Maintain high levels of c...

Role Overview: You are seeking a dynamic and experienced Sales Manager to lead the Furniture Packages division, focusing on elite clientele. Your role will involve a blend of strategic thinking, emotional intelligence, and a customer-centric approach to drive sales and enhance client satisfaction. Key Responsibilities: - Develop and maintain relationships with HNI clients, understand their needs, and provide tailored furniture solutions. - Lead and mentor a sales team of 6-8 members, set clear targets, and foster a collaborative environment. - Design and implement effective sales strategies to achieve and exceed sales targets. - Coordinate with internal departments like design and logistics ...