83 Customercentric Approach Jobs - Page 4

You will play a crucial role in driving the achievement of sales targets through Bancassurance channel partners. Your responsibilities will include supporting customer acquisition efforts and ensuring high conversion rates for policies. You will be expected to implement strategies aimed at improving customer retention to enhance overall business development. Building and nurturing strong relationships with branch staff and key channel stakeholders will be a key aspect of your role. You will also need to manage expectations effectively and align goals between CHL and channel partners to foster strong partner engagement. In terms of operational efficiency, you will be responsible for facilitating smooth policy processing from submission to issuance within defined timelines. Additionally, you will assist in streamlining partner processes to ensure faster turnaround times for improved efficiency. Ensuring compliance with internal policies, processes, and regulatory guidelines will be a critical part of your responsibilities. Upholding the highest standards of customer protection and ethical practices will also be essential to mitigate risks effectively. The ideal candidate will possess strong interpersonal and relationship management skills, a sales-driven mindset with a customer-centric approach, excellent communication and presentation abilities, basic knowledge of insurance products and regulatory norms, and the ability to work both independently and in a team environment. For qualifications and experience, a Graduate degree in any discipline is required, with a preference for an MBA or PGDM in Marketing/Sales. A minimum of 13 years of experience in Bancassurance, Financial Services, or Insurance Sales is also necessary for this role. This is a full-time position with benefits that include cell phone reimbursement, commuter assistance, health insurance, internet reimbursement, and Provident Fund. The work schedule is during the day shift, and the work location is in person.,

As a Customer Support Representative at Aveda, a leading company in Mohali, Punjab, you will play a crucial role in assisting customers with their inquiries, addressing concerns, and ensuring a positive experience. Your responsibilities will include handling inbound and outbound calls, providing clear information about products/services, resolving issues efficiently, and maintaining detailed records of customer interactions. Your excellent communication skills in English and Hindi, along with strong problem-solving abilities, will be essential in delivering top-notch customer support. To excel in this role, you should have a minimum of 6 months of experience in customer support, preferably in a domestic calling process. A positive attitude, customer-centric approach, and the ability to multitask and manage time effectively will contribute to your success. Basic computer knowledge, including familiarity with MS Office and CRM systems, will be advantageous in carrying out your duties. In return, Aveda offers a competitive salary, opportunities for growth within the company, and a positive and supportive work environment. Additionally, you will be provided with health insurance and access to the Provident Fund. The job is full-time and permanent, with a day shift and morning shift schedule at the company's physical location in Mohali. If you are excited about the prospect of joining our team and making a difference in customer satisfaction, please reach out to us at +91 6283263585 or email us at Chawi_choudhary@jcbl.com. We look forward to speaking with you and discussing how you can contribute to our mission of delivering exceptional customer support.,

The role of a Key Account Manager in the Higher Education and Skills (HE) English department based in South India involves managing and nurturing strategic relationships with high-value Higher Education and Skills networks across India and South Asia. The primary objective is to promote the adoption of English language learning and assessment products and services, enhance customer satisfaction, and contribute to revenue and impact targets for the HE English portfolio. Key Responsibilities: As a Key Account Manager, you will be responsible for managing a portfolio of high-value customers and HE groups, serving as the primary relationship manager. You will develop and implement Account Plans to retain and expand business from key accounts, while building long-term, trust-based relationships with decision-makers and influencers in the Higher Education and Skills sector. Additionally, you will oversee account management tasks for Platinum, Gold, Silver, and Bronze accounts, and monitor progress effectively. Customer Engagement & Delivery: Your role will involve ensuring the smooth onboarding of new partner Higher Education and Skills institutions and the seamless delivery of English exams and learning services. You will collaborate with various teams within the organization to address operational issues and conduct regular check-ins, review meetings, and feedback loops with Higher Education and Skills stakeholders. Sales & Business Development: Identifying opportunities for upselling and cross-selling within managed accounts will be a key focus area. Meeting or exceeding key performance indicators related to revenue, customer retention, and satisfaction is essential. You will also collaborate with regional colleagues to engage large Higher Education and Skills chains with a multi-city presence. Reporting & Data Management: Maintaining accurate account records and pipeline updates using CRM tools is crucial. You will monitor account performance and provide regular updates to stakeholders, utilizing customer insights to contribute to product and service development discussions. Collaboration: You will work closely with the Marketing team to customize campaigns based on account-specific needs. Collaboration with colleagues across South Asia to align on best practices and engagement strategies in the Higher Education and Skills sector is important. Participating in regional forums and team learning initiatives will also be part of your responsibilities. Qualifications & Experience: The essential qualifications for this role include a Bachelor's degree in Business, Education, or a related field, along with at least 5 years of experience in account management, business development, or B2B client relationship roles. Strong communication and presentation skills, the ability to manage multiple stakeholders and projects effectively, and proficiency in English at the C1 level in CEFR are required. Desirable qualifications include familiarity with the English language education ecosystem in India, understanding of international Higher Education and Skills curricula, experience with CRM tools, and exposure to working with multi-location or pan-India accounts. Skills & Competencies: Key skills and competencies for this role include Relationship Management, Customer-Centric Approach, Strategic Sales Thinking, Strong Organizational & Time Management Skills, Problem Solving & Resilience, Proficiency in Digital Tools & CRM, and Collaboration & Teamwork. Travel Requirements: Frequent travel within India to meet and support key Higher Education and Skills accounts is expected as per business needs and travel policy.,

As a Customer Service Executive in the Wellness/Health Sector at Regul Solutions, you will play a crucial role in maintaining high standards of customer service and ensuring that clients receive the best possible experience. Your primary responsibilities will include answering inbound customer calls promptly and professionally, providing accurate information on products and services, addressing customer concerns and complaints, and offering guidance on health and wellness solutions. You will also be responsible for conducting outbound calls for follow-ups, proactive outreach to inform clients about new products and promotions, managing call lists efficiently, and maintaining detailed records of customer interactions. Strong communication skills, including effective voice modulation, active listening, and clear articulation of responses, are essential for this role. To excel in this position, you should possess excellent verbal communication skills with a professional and pleasing voice, proficiency in English, strong interpersonal skills, and a customer-centric approach. The ability to handle high call volumes, manage multiple tasks simultaneously, and familiarity with customer service software and CRM systems will be advantageous. Additionally, traits such as empathy, patience, and proactive problem-solving will contribute to your success in this role. Collaborating with other team members and departments, participating in training sessions, and staying informed about the latest wellness and health products and industry trends are also key aspects of this position. In return, you can expect a competitive salary, incentives, opportunities for professional development and career growth, and a positive and supportive work environment at Regul Solutions.,

As a Function owner at Group Trucks Technology, you will play a crucial role in a Scrum team, collaborating with developers, testers, and the Product Owner to refine and deliver features aligned with business objectives. Your responsibilities will focus on gathering, analyzing, and documenting both functional and technical requirements, ensuring clear understanding within the team and bridging the gap between product vision and technical implementation. Key aspects of your role include engaging with stakeholders, product managers, and end-users to elicit and refine requirements, translating business needs into detailed functional specifications, and ensuring alignment of technical requirements with the overall product architecture. You will also act as a liaison between business stakeholders and the Scrum team, manage stakeholder feedback, design user-centric solutions, and maintain comprehensive documentation to facilitate shared understanding within the team. Additionally, you will support quality assurance efforts by assisting in test case development, participating in testing phases, and collaborating with the Scrum team during user acceptance testing and bug fixing. Your role will involve active participation in Scrum ceremonies, such as sprint planning, daily stand-ups, and retrospectives, to refine the product backlog and support sprint goals. Moreover, you will interface with suppliers to drive related activities, bugs, and product issues. To excel in this role, you should hold a B.E/B.Tech/M.Tech degree with 6-8 years of experience, preferably as a Function owner, Requirements Engineer, Functional Analyst, or Technical Business Analyst in a software development environment, particularly within the automotive sector. Your agile mindset, Scrum experience, collaboration skills, technical and functional expertise, analytical abilities, and strong communication skills will be essential. Additionally, preferred qualifications include familiarity with tools like Jira and Confluence, knowledge of the automotive industry, and certifications such as Certified Scrum Product Owner (CSPO) or Certified Business Analysis Professional (CBAP). At Group Trucks Technology, we are committed to fostering an inclusive, diverse, and equitable workplace where individuals can bring their authentic selves to work and thrive. We value removing barriers to entry and encourage candidates to apply even if they do not meet every qualification listed in the job description. Joining Volvo Group offers you the chance to be part of a global team dedicated to shaping efficient, safe, and sustainable transport solutions that impact modern life worldwide. If you are passionate about developing innovative technologies and contributing to sustainable projects, we invite you to be a part of our team and make a positive impact on society for future generations.,

We are looking for a skilled and experienced Ticketing and Travel Visa Specialist to become a part of our dedicated travel and tourism team. You should have a deep understanding of ticketing procedures, travel visa requirements, and proficiency in reservation systems like Amadeus and Galileo. Your role will involve managing domestic and international flight bookings, issuing tickets, guiding clients through visa application processes, and ensuring compliance with airline policies. Your organizational skills, attention to detail, and customer-centric approach will be vital in ensuring seamless travel arrangements for our clients. Your responsibilities will include handling flight bookings using Amadeus and Galileo, issuing, reissuing, and refunding tickets, guiding clients through visa application processes, staying updated on visa policies, liaising with consulates, providing customer support, resolving travel plan issues promptly, generating travel reports, monitoring industry trends, suggesting cost-effective travel options, and undertaking any other tasks assigned by the organization. Job Requirements: - Proven experience in ticketing and travel visa processing. - Proficiency in Amadeus and Galileo reservation systems. - Strong knowledge of airline fare structures and visa requirements. - Excellent communication and interpersonal skills. - Ability to multitask and work efficiently in a fast-paced environment. - Strong problem-solving skills and attention to detail. - Fluency in English; additional languages are a plus. - Certification in Amadeus or Galileo. - Background in travel and tourism or a related field. - Experience with group bookings and corporate travel. We Offer: - A full-time position with competitive benefits. - An exciting and collaborative work environment with opportunities for professional growth. - A commitment to delivering exceptional travel solutions. - A rapidly growing organization with effective communication channels with the management. Application Process: If you believe you have the required skills for this role, please send your resume to hr@zuarglobal.com. Our team will reach out to you shortly after reviewing your application.,

You will play a crucial role in our dynamic sales team, engaging in the initial stages of the sales process and serving as the primary point of contact for potential clients. This position offers the exciting opportunity to connect with top-level executives of well-known organizations and refine your lead generation capabilities. Your main responsibilities will include intensive calling to drive business growth. You will utilize your proactive prospecting and research abilities to identify quality leads, adopt a customer-focused approach to lead qualification, and collaborate with our account executives to guide clients from initial contact to deal closure. Additionally, you will scout for new prospects in the market and establish strong relationships with HR professionals, positioning yourself as a specialist in employee benefits. Maintaining active communication with prospects and customers across various channels such as phone, email, and chat will be essential. You will also be tasked with pinpointing inefficiencies and challenges faced by potential clients, effectively articulating how our company, Loop, can address their needs. Furthermore, you will contribute to organizing and assisting with marketing events aimed at enhancing awareness of Loop among the public. We are seeking candidates with at least 1 year of experience in lead qualification, although freshers are encouraged to apply. Key attributes we value include a high level of innate intelligence, exceptional interpersonal skills, clear and concise communication abilities (both written and verbal), receptiveness to coaching, and strong listening skills. If you possess a drive to advance your career within a rapidly expanding tech firm, we want to hear from you.,

As a Revenue Builder at Tunez, you will be responsible for driving sales, managing territories, and leading sales teams across all states in India. Your role will involve developing sales strategies, fostering strong customer relationships, and analyzing market trends to maximize revenue opportunities. You will work towards achieving revenue targets by implementing effective sales strategies and leading your team with exceptional sales management, territory management, and team leadership skills. To excel in this role, you should possess critical thinking, problem-solving, and decision-making abilities. Effective communication, negotiation, and presentation skills are essential for building strong customer relationships and driving sales growth. Your strong analytical and organizational skills will help you in managing territories, expanding territories, and forecasting sales effectively. Having a Bachelor's degree in Business Administration, Marketing, or a related field is preferred for this role. Experience in the consumer electronics industry and knowledge of market trends will be advantageous. Your ability to work in a fast-paced environment, meet targets, and ensure compliance with financial discipline will contribute to your success as a Revenue Builder at Tunez. Key Skills required for this role include revenue generation, sales strategy development, channel management, team leadership, business development, market penetration, distributor management, retail sales, sales forecasting, sales analytics, competitive analysis, performance management, CRM, GTM strategy, KPI monitoring, product visibility, inventory management, sales execution, high-performance teams management, dealer network expansion, promotional campaigns, customer-centric approach, operational excellence, and results-driven leadership. Join Tunez today and be a part of a dynamic team that is dedicated to providing high-quality consumer electronics and lifestyle products to customers across India.,