Customer Service Executive-Social Media

As a Customer Service Executive in the Customer Experience department, your main responsibility will be to assist customers, partners, and other stakeholders in addressing their queries and concerns. Additionally, you will play a crucial role in representing the company as a brand ambassador. - Provide excellent customer service and promote a customer-centric approach within the organization by enhancing the overall customer service experience. - Take ownership of customer issues and ensure timely resolution while maintaining a focus on improving service quality. - Develop and implement service procedures, policies, and standards to enhance productivity and maintain accurate records of customer interactions. - Recruit, mentor, and develop customer service resources to create an environment where they can thrive and excel. - Manage the approved budget effectively, prioritize tasks, and utilize resources efficiently to achieve set targets. - Monitor social media platforms such as Twitter and Facebook, actively engage in discussions, and explore business opportunities for faster issue resolution. - Collaborate with internal stakeholders to address customer complaints promptly and enhance the brand image in complaint handling. Qualification Required: - Graduation in fields such as Engineering, Technology, Mathematics, Commerce, Arts, Science, Biology, Business, Computers, or Management. - Minimum of 2+ years of experience in customer service roles.,