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Customer Service Executive-Social Media

Customer Service Executive-Social Media

IDFC FIRST Bank

2 years

0 Lacs

navi mumbai maharashtra india

Posted:1 day ago| Platform:

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Skills Required

service resolve metrics communication multitasking

Work Mode

On-site

Job Type

Full Time

Job Description

Job Requirements

About the RoleAs a Customer Service Executive, you’ll be the voice of the brand — resolving customer queries, driving satisfaction, and creating memorable service experiences. If you love helping people and thrive in a fast-paced environment, this is your chance to shine.Key Responsibilities

Primary

Resolve customer queries promptly and efficiently.Own customer issues end-to-end.Improve service metrics like productivity and first contact resolution.Promote use of alternate service channels.Implement service policies and standards.SecondaryLead service initiatives and process improvements.Engage with customers on social media.Collaborate internally for quick complaint resolution.Mentor team members and manage resources.What We Are Looking ForEducation

Bachelor’s degree in any discipline.

Experience

2+ years in customer service.
Skills
Strong communication and problem-solving.
Customer-first mindset.
Multitasking and team leadership.
Social media handling experience.

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Customer Service Executive-Social Media