10.0 - 14.0 years

0 Lacs

lucknow, uttar pradesh

On-site

You will be working as a VP Service at Anand Motor Agencies Ltd, a Maruti Suzuki dealership with operations in Lucknow, Bharaich, Balarampur, and Shravasti. The dealership, established in 1983, is one of the oldest in Uttar Pradesh, boasting 8 service centers and 6 body shops. As a VP Service, you will hold a full-time on-site role overseeing the Service department's operation and management across multiple branches. Your responsibilities will include implementing customer satisfaction strategies, operational excellence programs to enhance efficiency, productivity, and profitability. You will be expected to efficiently handle a load of 3500 vehicles and manage 8 service centers effectively. To qualify for this role, you should possess a Bachelor's degree or higher in Automotive Engineering, Business Administration, or a related field. Additionally, you should have a minimum of 10 years of experience in automotive dealership service operations, with a proven track record of leading large teams and managing multiple branches. Your expertise should extend to automotive systems, service procedures, customer satisfaction programs, and quality standards. Strong communication, negotiation, and leadership skills are essential for this role, as you will be required to influence and motivate cross-functional teams. Experience in managing financial plans, budgetary requirements, and developing strategic business plans will be advantageous. Knowledge of local and regional automotive regulations and safety standards is also expected. Proficiency in CRM, ERP, MS Office, and related software is necessary to excel in this position.,

Posted 3 days ago

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Senior Cabin Crew Frankfinn Aviation Services Pvt. Limited

10.0 - 15.0 years

0 Lacs

bhopal, madhya pradesh

On-site

You should have a minimum of 10-15 years of experience as a Cabin Crew, with at least 2-3 years of experience in International Airlines preferred / Domestic full-service Airlines. The job location includes Mumbai, Bhopal, Lucknow, Ahemdabaad, Ludhaina. Your responsibilities will include teaching students about various aspects of the Aviation Industry such as definitions and abbreviations, grooming, emergency procedures and equipment, exteriors and interiors of an aircraft, service procedures on board, announcements, and first aid. The ideal candidate should have a strong background in Cabin Crew operations and be able to effectively communicate and educate students on these critical areas.,

Posted 1 week ago

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Work Force Management Professional Wipro

1.0 - 3.0 years

3 - 6 Lacs

Hyderabad

Work from Office

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Role: Work Force Management. Shift-24*9(Night) Experience- 2-3 yrs of exp in similar kind of work Roles & Responsibilities: . Good working knowledge of computer i.e., MS-Office. . Excellent verbal & written communication & presentation skills. . Good Interpersonal skills with problem solving approach. . Expert knowledge of service procedures . Good analytical skills for MIS, number crunching & reporting to internal & external customers. . WFM Tools Competency. . Demonstrated Customer Service Skills. Skills Required: Responsible for real time operations management, scheduling, and adherence Analysis of scheduling outputs. Preparing monthly reports for individual accounts. Preparing forecasts for volume, productivity and shrinkages. Maintain headcount planners. Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the clients end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Payment and Fraud( Trust & Safety). Experience: 1-3 Years.

Posted 2 months ago

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