Location: Chennai, India Employment Type: Full-Time (On-site) Experience: 0 to 2 years Salary Package: ₹2.4 - ₹3.6 LPA (Negotiable based on skills & experience) Special Incentives: Earn additional incentives for exceeding sales targets! About Surprise Machi: Surprise Machi is India’s leading surprise planning company , specializing in crafting unforgettable experiences for special occasions. From birthdays to proposals, we bring unique, creative, and joyful surprises to life! Role Overview – Client Coordinator As a Client Coordinator , you will manage client interactions, confirm event details, and ensure a smooth experience from inquiry to execution. Your role will involve client relationship management, sales target achievement, vendor coordination, and creative collaboration to enhance the Surprise Machi experience. Key Responsibilities: Client Coordination & Relationship Management – Serve as the primary point of contact for clients, understand their event requirements, confirm bookings, and ensure smooth communication. Sales & Event Confirmation – Follow up on client inquiries, close deals, and meet monthly sales targets through effective coordination and relationship-building. Event Execution Support – Work closely with internal teams (event execution, design, operations) to ensure timely and flawless event planning. CRM & Client Follow-ups – Maintain accurate records of client interactions, event confirmations, and updates in the CRM system. Creative Collaboration – Contribute to brainstorming sessions, suggest new gift/surprise ideas, and explore venue tie-ups to enhance event offerings. Vendor & Financial Coordination – Communicate with vendors for event logistics and coordinate with the finance team for invoices, payments, and delay charges. Front Desk & Inquiry Handling (Twice a Month) – Assist in managing walk-in clients, handling direct inquiries, and ensuring smooth customer interactions. Post-Event Follow-ups & Client Retention – Collect feedback, provide post-event deliverables (photos, videos), and build long-term client relationships for repeat business. What We’re Looking For: Excellent Communication & Sales Skills – Ability to engage with clients and close deals. Customer-Centric Approach – Ensure a delightful experience for every client. Organizational & Multitasking Abilities – Handle multiple client requests efficiently. Problem-Solving Mindset – Quick thinking to manage last-minute event changes. Tech-Savvy – Familiarity with Microsoft Office and CRM tools. Working Conditions: Week Off: One day off per week (rotational, quarterly adjustment). Working Hours: 11:00 AM – 8:00 PM (One Hour Lunch Break, in between). Why Join Surprise Machi? Be a part of an innovative, fast-growing surprise planning company . Work in a fun, dynamic, and creative environment . Opportunity to pitch new ideas & contribute to business growth . Gain hands-on experience in client handling, event management, and sales strategy . Show more Show less
About the job Location: Chennai, India Role: SEO specialist Employment Type: Full-Time (On-site) Experience: 0 to 1 year About Surprise Machi: Surprise Machi is India’s leading surprise planning company, specializing in crafting unforgettable experiences for special occasions. From birthdays to proposals, we bring unique, creative, and joyful surprises to life! Role Overview – SEO Specialist As a SEO specialist you will manage optimizing content, analyzing keywords, and improving Google rankings. Your role will involve optimizing quality contenet management, anlyzing the leads, and keyword research. This is your chance to get hands-on experience and grow with us. Key Responsibilities: 1. Competitive Keyword Analysis – Conduct keyword research & competitor analysis to enhance online content visibility. Competitor analysis to identify strategies & weaknesses. Improve to stay competitive & achieve goals. 2. On-Page Content Optimization – Include keywords, meta tags, and other elements to enhance ranking and organic traffic. Optimize content to attract visitors and boost online presence. 3. SEO Content Strategy & Collaboration – Structuring content, including key terms, guiding teams on readability and SEO best practices to create engaging, high-ranking content. 4. SEO Performance Reporting & Analytics – Compile clear, actionable reports to demonstrate progress, identify areas for improvement, and inform future SEO decisions. 5. Off-Page SEO & Link Building – Identifying opportunities for guest posting, broken link building, or other outreach efforts to enhance our domain authority. 6. Algorithm & Trend Monitoring– Continuous learning is essential to adapt our strategies quickly, mitigate any potential negative impacts from algorithm changes, and seize new opportunities to maintain or improve our search rankings. 7. Good understanding on Shopify website development and design optimization. What We’re Looking For: * Proficient knowledge in SEO fundamentals * Experience using tools such as Google Search Console, Google Analytics, and keyword research tools * Strong desire to continuously develop skills and knowledge in the digital marketing field. * Should have done a certification course in Digital Marketing. Working Conditions: * Week Off: Sunday (rotational, quarterly adjustment). * Working Hours: 10:00 AM – 7:00 PM (One Hour Lunch Break, in between). Why Join Surprise Machi? Be a part of an innovative, fast-growing surprise planning company. Work in a fun, dynamic, and creative environment. Opportunity to pitch new ideas & contribute to business growth. Gain hands-on experience in client handling, event management, and sales strategy.
As a Client Coordinator at Surprise Machi, you will play a crucial role in managing client interactions, confirming event details, and ensuring a seamless experience from inquiry to execution. Your responsibilities will include client relationship management, achieving sales targets, coordinating with vendors, and collaborating creatively to enhance the Surprise Machi experience. Key Responsibilities: - Act as the main point of contact for clients, understand their event needs, confirm bookings, and maintain clear communication. - Follow up on client inquiries, close deals, and achieve monthly sales targets through effective coordination and relationship-building. - Collaborate with internal teams to ensure timely and flawless event planning. - Keep accurate records of client interactions, event confirmations, and updates in the CRM system. - Participate in brainstorming sessions, propose new gift/surprise ideas, and explore venue partnerships to enhance event offerings. - Assist in managing walk-in clients, addressing direct inquiries, and ensuring smooth customer interactions. - Gather feedback, deliver post-event materials (photos, videos), and nurture long-term client relationships for repeat business. Qualifications Required: - Excellent Communication & Sales Skills. - Customer-Centric Approach. - Organizational & Multitasking Abilities. - Problem-Solving Mindset. - Tech-Savvy (Proficiency in Microsoft Office and CRM tools). At Surprise Machi, you will have the opportunity to work in an innovative, fast-growing surprise planning company within a fun, dynamic, and creative environment. You can pitch new ideas, contribute to business growth, and gain hands-on experience in client handling, event management, and sales strategy.,
JOB DESCRIPTION - SENIOR ACCOUNTANT Location: Chennai (In-office only) About Surprise Machi Surprise Machi is a creative experience design company that specializes in personalized surprises, event planning, gifting, and immersive experiences. From curating unique celebrations to crafting emotional stories, we bring people closer through unforgettable moments. Role Overview We are looking for a detail-oriented, analytical, and proactive Senior Accountant to manage and streamline our financial operations. This role requires deep expertise in Zoho Books, payment gateway reconciliation, and accounting processes tailored to a service-based business. You will work closely with management and operational teams, ensuring compliance, accuracy, and financial clarity as we scale. Key Responsibilities Manage complete accounting operations: bookkeeping, ledgers, financial statements, and monthly closing. Independently handle Zoho Books (invoices, expenses, ledgers, integrations, reports, and reconciliation). Oversee settlements, fee accounting, refunds, and reconciliation through payment gateways such as Cashfree (mandatory), Razorpay, and Stripe. Track daily transactions, revenue streams, and ensure accurate categorization. Monitor cash flow, budgeting, forecasting, and MIS reporting. Ensure GST, TDS, and statutory compliance; coordinate with auditors for filing and verification. Manage vendor payments, receivables, and internal controls. Identify financial discrepancies, operational leakages, and recommend process improvements. Support leadership with strategic financial insights and reporting. Learning Oppurtunities At Surprise Machi, you will gain exposure to: Large-scale event financial planning and budgeting. Multi-city financial operations as we expand across India. Real-time payment gateway analytics and integration systems. Automation and process optimisation within Zoho Books. Cross-functional collaboration with marketing, operations, and business development teams. Fast-growth environment with opportunities to lead financial initiatives. Requirements Bachelor’s/Master’s degree in Commerce, Accounting, or Finance. Minimum 3 years of accounting experience, preferably in a service-based industry. Mandatory: Advanced, hands-on experience in Zoho Books. Proven experience with payment gateways (Cashfree, Razorpay, Stripe) including settlements, reports, and reconciliations. Strong analytical skills and advanced Excel/Google Sheets proficiency. Solid understanding of financial principles, ledgers, taxation, and statutory compliance. Strong attention to detail, problem-solving ability, and ownership mentality. Ability to work in a fast-paced and high-growth environment. Perks Opportunity to be part of a rapidly growing experiential brand. Professional growth as you lead accounting operations for multi-city expansion. Dynamic and youthful work culture. Direct collaboration with management and decision-makers. Competitive compensation based on experience.
Job Description: Graphic Designer Location: Anna Nagar, Chennai Working Hours: 10:30 AM - 7:30 PM COMPANY DESCRIPTION Surprise Machi, founded in 2016 and headquartered in Chennai, is India’s leading creative surprise planning company. We specialize in making moments unforgettable, offering services like birthday surprises, romantic proposals, flashmobs, movie promotions, and brand activations. With a team of passionate professionals, we have successfully executed over 10,000 unique surprise events in 12+ cities, providing exclusive offerings such as private theatre experiences and musical shows. Partnering with renowned brands like Chennai Super Kings and Sony Music, we are known for our innovation in gifting, event setups, and client engagement. Our exclusive venue, The Event Lab, enables us to create truly magical experiences for diverse occasions. ROLE DESCRIPTION Surprise Machi is looking for a creative, detail-oriented Full-Time Graphic Designer to join our growing creative team. This role focuses on designing visually engaging content for surprise events, branding, marketing campaigns, social media, websites, and internal projects. The ideal candidate should be passionate about design, adaptable to a fast-paced environment, and capable of translating concepts into compelling visuals while maintaining strong brand consistency. KEY RESPONSIBILITIES Design & Creative Execution Create graphics, layouts, and visual assets for events, social media, websites, print materials, and advertisements Design customised event collaterals such as invitations, banners, posters, backdrops, and photo booth props Develop creative visuals for themed surprises, gift concepts, and special occasions Design décor mock-ups and digital presentations for client pitches Brand Consistency Ensure all designs align with Surprise Machi’s brand identity and visual guidelines Create reusable templates and design standards for internal use Cross-Functional Collaboration Work closely with the event processing, execution, creative, Marketing and client-handling teams Translate event concepts and client ideas into visually appealing designs Coordinate with the processing team to ensure print quality and execution accuracy Revisions & Quality Control Make timely revisions based on feedback from the Creative Head, event executives, and coordinators Ensure all deliverables meet deadlines with high attention to detail Tools & File Management Use Adobe Creative Suite (Photoshop, Illustrator, InDesign), Canva, and other relevant tools Organise and maintain design files, templates, and archives for easy access and future reference Creative Thinking & Innovation Participate in brainstorming sessions for new event themes and campaigns Stay updated on design trends, tools, and competitor activities Reviews & Reporting Attend weekly design review meetings with the Creative Team Head and Event Team Participate in monthly progress review meetings with the Team Manager Maintain daily End-of-Day (EOD) work reports Document and report challenges, suggestions, and feedback regularly Client Interaction (Occasional) Interact with clients when required to understand design preferences for events or customised gift orders LEARNING OPPURTUNITIES Hands-on experience in event-based creative design and branding Exposure to real-time client projects and large-scale event visuals Opportunity to work closely with marketing, execution, and leadership teams Learn end-to-end design workflows—from concept to execution Continuous learning through feedback, reviews, and creative brainstorming Growth opportunities within a rapidly expanding creative and events company REQUIREMENTS 2 years proven experience in graphic design Proficiency in Adobe Photoshop, Illustrator, InDesign , and Canva Strong understanding of branding, layout, colour theory, and typography Ability to manage multiple projects and meet deadlines Creative mindset with attention to detail Good communication and teamwork skills Willingness to work in a fast-paced, collaborative office environment PERKS Opportunity to be part of a rapidly growing experiential brand. Professional growth as you lead accounting operations for multi-city expansion. Dynamic and youthful work culture. Direct collaboration with management and decision-makers. Competitive compensation based on experience. INDUSTRY Events Services EMPLOYMENT TYPE Full-time