Non Voice - Pensions or Financial Services

Role Overview: As a permanent employee working in the office at Chennai, Siruseri in the Non Voice - Pensions or Financial Services role, your primary responsibility is to deliver customer query resolution across various contact channels while consistently meeting accuracy and timeliness performance indicators. You will also provide support on business processes, policies, and procedures, develop an understanding of customer and business requirements, and achieve predefined quality levels to meet and exceed customer SLAs. Displaying customer-centric skills and behaviors throughout every interaction is crucial, along with identifying performance challenges and supporting improvements for team efficiency. Keeping accurate records of operations and logging incidents, as well as interpreting and analyzing data related to customer requests and queries, are also key aspects of your role. Key Responsibilities: - Deliver customer query resolution across various contact channels - Provide support on business processes, policies, and procedures - Develop an understanding of customer and business requirements - Achieve predefined quality levels to meet and exceed customer SLAs - Display customer-centric skills and behaviors - Identify performance challenges and support improvements for team efficiency - Keep accurate records of operations and log incidents - Interpret and analyze data related to customer requests and queries, and take appropriate actions Qualifications Required: - Good communication skills with the ability to convey information simply and concisely - Previous experience working in Life and Pensions or Financial Services - Good oral and written communication that is accurate and compliant - Ability to work collaboratively, contribute ideas, and suggestions in group activities - Strong time management and organizational skills - Ability to adapt easily to changing priorities - Capability to plan and work to tight timelines without compromising accuracy - Skill in influencing colleagues and stakeholders tactfully - Customer-centric approach, committed to building relationships,