Vevi minsgbiztostsi mrnk

You will be responsible for achieving KPIs related to customer complaints, proposing corrective measures in case of deviations, and participating in the development of suggestions. Handling incoming customer and field complaints with expertise, maintaining continuous communication with customers (via email, phone, and customer portals). Moderating roles in the team created for complaints analysis, managing 8D reports, coordinating actions, and documenting. Tracking deadlines for measures taken regarding complaints. Preparation and up-to-date maintenance of documents, reports, and statements. Participation in customer audits. - Achieving KPIs related to customer complaints - Handling incoming customer and field complaints, maintaining continuous communication with customers - Moderating roles in the team for complaints analysis, managing 8D reports, coordinating actions and documentation - Tracking deadlines for measures taken regarding complaints - Preparation and up-to-date maintenance of documents, reports, and statements - Participation in customer audits - Bachelor's degree or relevant experience in a similar field - Proficiency in English or German language - Knowledge of automotive standards and techniques (e.g., FMEA, 8D, 5WHY, Ishikawa, etc.) - Strong problem-solving skills; task-oriented personality - Customer-centric approach - Fluent in Hungarian language (both spoken and written),