Frank & David Labs Private Limited

As a Customer Engagement Specialist at our company, your role will involve providing subject matter expertise support for our Subscribers (Clients) through various channels like Phone, E-mail, Chat, Telegram, Social-Media, and In-app tool/ticketing support. You should possess strong communication skills and the ability to work independently with a positive attitude. If you are passionate about helping others and delivering exceptional customer service, we encourage you to apply! Key Responsibilities: - Respond to queries, complaints, and requests from clients through multiple channels in a timely manner - Provide effective responses to client inquiries via phone, email, chat, Telegram, social media, and in-app tools/ticketing support - Handle both inbound and outbound queries regarding product features, services, and available packages/plans - Develop a deep understanding of the designated function/domain to become a subject matter expert - Document client interactions accurately and thoroughly using designated tools - Create informative materials such as info videos, guides, and written content to assist clients with relevant information Qualifications: - Any Degree In this role, you will be working full-time with benefits such as health insurance, provident fund, and a performance bonus. The work schedule is day shift from Monday to Friday, and the work location is in person.,