As a Customer Engagement Specialist at our company, your role will involve providing subject matter expertise support for our Subscribers (Clients) through various channels like Phone, E-mail, Chat, Telegram, Social-Media, and In-app tool/ticketing support. You should possess strong communication skills and the ability to work independently with a positive attitude. If you are passionate about helping others and delivering exceptional customer service, we encourage you to apply! Key Responsibilities: - Respond to queries, complaints, and requests from clients through multiple channels in a timely manner - Provide effective responses to client inquiries via phone, email, chat, Telegram, social media, and in-app tools/ticketing support - Handle both inbound and outbound queries regarding product features, services, and available packages/plans - Develop a deep understanding of the designated function/domain to become a subject matter expert - Document client interactions accurately and thoroughly using designated tools - Create informative materials such as info videos, guides, and written content to assist clients with relevant information Qualifications: - Any Degree In this role, you will be working full-time with benefits such as health insurance, provident fund, and a performance bonus. The work schedule is day shift from Monday to Friday, and the work location is in person.,
Experience: 2–4 Years Key Responsibilities: Office Administration & Operations Oversee daily office operations, ensuring all facilities are functional and well-maintained. Manage office opening and closing routines, including generator (DG) operation and power backup readiness. Schedule and monitor maintenance, repairs, and annual service contracts (AMCs). Manage petty cash and maintain accurate expense and invoice records. Submit all bills and supporting documents to the accounts team for reconciliation. Maintain strong relationships with vendors — negotiate terms, pricing, and service quality. Source and evaluate new vendors for cost and quality optimization. Maintain inventory of office supplies, pantry items, and consumables — ensure timely replenishment. Supervise housekeeping staff to maintain a clean, organized, and safe office environment. Support other departments in organizing internal and external events, meetings, conferences, and travel logistics. Coordinate logistics, materials, and on-site assistance during events or meetings. Ensure outsourced services are completed on time, within budget, and at desired quality levels. Asset & IT Management Maintain accurate records of all office and IT assets; manage allocation and movement of equipment. Conduct periodic audits to prevent loss or misuse of assets. Oversee repair, maintenance, and replacement of IT equipment such as laptops, routers, and printers. Provide first-level IT support for PCs, LAN/Wi-Fi, Internet, and other hardware issues. Coordinate with IT vendors for timely troubleshooting and service renewals. Vendor & Financial Coordination Follow up with clients or vendors for payments and renewals. Track and manage contracts, invoices, and due dates. Support cost-control and budgeting for office administration activities. Skills & Competencies: Proven experience in office administration and facility management. Proficiency in MS Office (Excel, Word, PowerPoint). Excellent English communication and email writing skills. Strong organizational and coordination skills. Vendor management and negotiation expertise. Basic IT and troubleshooting knowledge. Analytical thinking and attention to detail. Good documentation and record-keeping ability. Professional demeanour and problem-solving attitude. Job Types: Full-time, Permanent Benefits: Health insurance Paid sick time Provident Fund
Experience: 2–4 Years Key Responsibilities: Office Administration & Operations Oversee daily office operations, ensuring all facilities are functional and well-maintained. Manage office opening and closing routines, including generator (DG) operation and power backup readiness. Schedule and monitor maintenance, repairs, and annual service contracts (AMCs). Manage petty cash and maintain accurate expense and invoice records. Submit all bills and supporting documents to the accounts team for reconciliation. Maintain strong relationships with vendors — negotiate terms, pricing, and service quality. Source and evaluate new vendors for cost and quality optimization. Maintain inventory of office supplies, pantry items, and consumables — ensure timely replenishment. Supervise housekeeping staff to maintain a clean, organized, and safe office environment. Support other departments in organizing internal and external events, meetings, conferences, and travel logistics. Coordinate logistics, materials, and on-site assistance during events or meetings. Ensure outsourced services are completed on time, within budget, and at desired quality levels. Asset & IT Management Maintain accurate records of all office and IT assets; manage allocation and movement of equipment. Conduct periodic audits to prevent loss or misuse of assets. Oversee repair, maintenance, and replacement of IT equipment such as laptops, routers, and printers. Provide first-level IT support for PCs, LAN/Wi-Fi, Internet, and other hardware issues. Coordinate with IT vendors for timely troubleshooting and service renewals. Vendor & Financial Coordination Follow up with clients or vendors for payments and renewals. Track and manage contracts, invoices, and due dates. Support cost-control and budgeting for office administration activities. Skills & Competencies: Proven experience in office administration and facility management. Proficiency in MS Office (Excel, Word, PowerPoint). Excellent English communication and email writing skills. Strong organizational and coordination skills. Vendor management and negotiation expertise. Basic IT and troubleshooting knowledge. Analytical thinking and attention to detail. Good documentation and record-keeping ability. Professional demeanour and problem-solving attitude. Job Types: Full-time, Permanent Benefits: Health insurance Paid sick time Provident Fund
Job Summary: We are looking for a passionate and creative Video Editor & Live Stream Operator who also brings strong storytelling skills to the table. This role involves shooting videos, editing content, managing live sessions on YouTube and Instagram, and turning raw footage into compelling visual stories that connect with audiences. Key Responsibilities: Story-Driven Video Creation: Transform ideas and scripts into engaging visual stories with strong narrative flow. Video Shooting: Operate camera equipment for both scripted and spontaneous shoots. Ensure quality framing, lighting, and sound. Live Streaming: Plan and execute smooth, high-quality live broadcasts on YouTube and Instagram . Video Editing: Edit raw footage into polished content — adding voiceovers, music, transitions, subtitles, and brand elements to support the story. Collaborate with content creators and the marketing team to enhance storytelling, structure, and pacing. Manage and maintain video and audio equipment. Troubleshoot technical issues during shoots and live sessions. Keep up with trends in storytelling, reels, and digital video formats. Requirements: Proven experience in video editing, shooting. Strong understanding of visual storytelling , pacing, and designing. Proficiency in editing software like Adobe After effects, DaVinci Resolve . Experience with YouTube live stream. Skilled in operating DSLR/Mirrorless cameras, lights, and microphones. A solid portfolio showcasing both storytelling and designing skills is required . Nice to Have: Basic skills in motion graphics and graphic designing (After Effects or similar). Understanding of YouTube and Instagram trends. Familiarity with multilingual content or regional storytelling styles. Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Work Location: In person