477 Crm Management Jobs - Page 7

Customer Relationship for leading roles in the Real Estate and FMCG industries Candidates should have excellent communication skills, a client-focused approach, and the ability to build relationships. Experience in sales or customer service is a plus

Established in 1975, our client is one of Indias most respected real estate developers with a team of 1,500+ professionals. With a footprint across major cities like Mumbai, Pune, Bangalore, Chennai, Hyderabad, Kolkata, Kochi, and Coimbatore, they manage a land bank exceeding 125 million sq. ft., with 20+ million sq. ft. under active development. Now scaling rapidly in Western India, theyre targeting an INR 5,000 crore topline in the upcoming fiscal year across their mid-income to luxury portfolio. With industry-leading HR practices and a people-first culture, theyre seeking top talent to join their fast-paced, high-growth journey. SITE HEAD QUALIFICATION : MBA (Marketing) WORK LOCATION : PUNE (Keshavnagar) EXPERIENCE : 10-15 Years of experience in Residential Real Estate Sales in the respective market. The incumbent is responsible for the achievement of sales targets for the assigned region through sales planning, lead generation, channel partner management, promotion planning and customer negotiations. The position is for ensuring the implementation of the region's marketing campaigns for generating leads for projects. KEY RESPONSIBILITIES: Budgeting / regional AOP: Provides inputs for AOP by providing inputs on sales performance, manpower requirements, and market competition and oversees marketing budget, broker’s commission, sales projection etc. Monitors marketing budget to ensure activities are within budget Provides BD team with inputs on product pricing and marketing budget for new deals Sales Planning and Strategy: Creates and recommends a sales strategy for achievement of assigned sales targets e.g launch plan for new project Assigns sales targets to team Tracks the Sales Inventory (through Sales Force, SAP) Interacts with customers for sales closure and final negotiations Establishes relationship and tie ups with banks for loan disbursement, interest rates and leads Market Research: Identifies external agencies to conduct market research for a prospective deal, assess market potential - Reviews survey methodology Coordinates with external MR agency to conduct: Macro level market research, SWOT analysis, prevailing prices, competition projects Micro level research covering consumer study, consumer profiling, focus group discussions Validates research reports given by BD and provides regional inputs Channel Partner Network / corporate sales set up and management: Defines process and guidelines for creation and management of channel partner / corporate sales Shortlists potential channel partner according to company criteria Communicates company terms and conditions Monitors channel partners for lead generation and conversion Supports Channel Partners for post sales customer service Lead Generation Plans with team members to generate and manage leads Monitors lead assignment, categorization and lead management as per guidelines Ensures updating of leads database on Google docs Customer Relationship Management Addresses escalated customer related issues - complains, queries Forwards customer complaints to relevant functions and follow up for resolution Establishes relationship with JV partner post Development Agreement Stage Communicates sales and marketing strategies/ unit price/ pricing model etc Process Improvement & Adherence: Identifies processes/procedures in own work area that need improvement Recommends process improvement ideas to streamline efficiency/costs/productivity Undertakes process improvement activities in own work area Complies with company defined guidelines and processes Adheres to project timelines Functional/ Technical competencies: Market Knowledge - Product understanding, Customer understanding - Business acumen Sales Promotions Channel partner management Market research tools Behavioural competencies: Leading Self: Initiative: Drive Ownership, tenacity Hunger to Learn & Improve: Humility, Growth Mind-set, Committed to Change Emotional & Social Awareness: Maturity, Self-Awareness, Influence Leading Others: Leading Team: Creating high performance team, Adaptive, Motivator Developing Others: Nurtures Talent, feedback, mentoring Fostering Collaboration collaborates, Builds Bridges Leading Business Customer Centricity: Insightful, Innovates, Delights Acting strategically: Envision, frames Issues, Action Orientation Delivering Results: Commercial Acumen, Execution Excellence, Agility Institution Building: Role Model, Knowledge Sharing, Shape Culture

Job Description Experience: Fresher Salary: 5L per annum (20k/month until you clear the training) Work Mode: Work From Office- Koramangala, Bangalore Shift: INDIA (10:00AM - 07:00PM) Working days - 5.5 days Ready to kickstart your career in sales? Bring your communication skills and proactive attitude to the table, and be part of an environment where your potential is limitless and every day presents new opportunities to succeed Who are we, you ask? At Interview Kickstart (IK), we help candidates succeed in their toughest technical interviews for top companies like Google, Facebook, Netflix, and more. We provide intensive prep courses led by current and former hiring managers at these top tech companies. Since our inception, we ve successfully trained over 25,000 engineers, helping them achieve their career goals. Role Overview: We are seeking motivated and well-spoken Program Advisors to join our sales team. In this role, you will be responsible for communicating with potential customers, understanding their needs, and ensuring a smooth sales process. You will help close sales and meet targets while maintaining strong customer relationships and delivering excellent service. If youre eager to start your career in sales and work with a high-performing team, this is the role for you! Key Responsibilities: Customer Communication: Reach out to potential customers via outbound calls, emails, and follow-ups. Understanding Needs: Engage with customers to understand their needs and present the best solutions. Product Explanation: Clearly explain the features and benefits of our products and services. Provide Information: Answer customer queries and send additional product information as needed. CRM Management: Keep the CRM up to date with the status of current and potential customers. Customer Satisfaction: Build rapport and ensure a positive experience throughout the sales process. Upselling: Identify opportunities to upsell products or services based on customer needs. If youre passionate about sales and excited to work in a dynamic and fast-growing company, apply today to join Interview Kickstart! Education: MBA/BCA/Btech/MCA/Mtech/ BSC - Computer Science Experience: Fresher with a strong interest in sales.

Role & responsibilities Actively engage with schools, junior colleges, coaching centers, tuition hubs and other student centric location to promote the institute's programs. Build and maintain strong relationships with key decision-makers in educational institutions, schools and colleges. Conduct canopy activities, street campaigns, door-to-door outreach, and campus activations to generate leads. Keep up-to-date with industry trends, market developments, and competitor activities to identify potential business opportunities. Plan and execute local advertising campaigns: banners, posters, pamphlets, metro ads, and signboards. Coordinate with the stakeholders for localized promotional materials based on campaign needs. Represent the institute in industry conferences, trade shows, and networking events to promote the institute's programs & courses. Collaborate with faculty, admin, and placement teams to align on student experience and expectations. • Follow up regularly with leads via phone, WhatsApp, SMS, and emails until conversion. Ensure timely and accurate sales reporting, including pipeline management, forecasts, and sales performance analysis. Maintain and prepare all MIS reports and analyses related to students, including contact details, outcomes, and follow-up actions. Key Performance Indicators Achieve monthly and quarterly student enrollment targets. Generate and qualify no of leads assigned per month through outreach. Ensure 100% CRM updates with accurate lead and follow-up data. Meet program revenue targets through successful admissions.

JD Job Title: Regional Sales Manager - Maharashtra (B2B/B2C Cables, Wires & FMEG Products) Location: Base location Head Office - Pune Experience: 6-15 years Role Overview: We are looking for a Regional Sales Manager to lead our sales initiatives across Maharashtra. In this pivotal leadership role, you will be responsible for overseeing all sales managers in the region, driving both B2B and B2C business of our cables, wires , and FMEG products with a key responsibilities of achieving Top line & bottom line targets. key Responsibilities: Leadership & Team Management: Oversee and mentor a team of Sales Team, providing guidance and support to enhance their performance and achieve organization goals. Sales Leadership: Lead B2B and B2C sales initiatives by establishing and maintaining strong relationships with contractors, consultants, architects, real estate developers & Channel partners while driving sales for a diverse range of products, including wires, cables, and FMEG items ( Fans, Lighting & Luminaires, Switches, Switchgear, Conduits, Modular Switches, Cable Lugs, Glands) to enhance market penetration and ensure a robust retail and distribution presence. Performance Reporting: Regularly report on sales performance, market trends, and team progress to senior management, adapting strategies as needed to ensure alignment with corporate goals. Market Analysis: Conduct thorough market research to identify new opportunities and monitor competitor activities, allowing for strategic adjustments to sales plans. Key Requirements: 10-15 years of sales experience, with at least 5 years in a leadership at a state level with experience in Real Estate & Industrial segment. Proven expertise in B2B and B2C sales within the cables, wires , and FMEG industry . Strong leadership skills, with the ability to inspire and influence sales team and clients. Excellent analytical and strategic thinking capabilities, with a focus on results and performance improvement. Pr eferred Qualifications: Educational Background: Graduate / Preferred Degree in Electrical Engineering , MBA in Marketing is a plus. Industry Experience: Extensive experience in Building materials industry .

Key Responsibilities : - Lead Generation : Identify and research potential clients through various channels such as social media, industry events, and online databases. - Client Outreach : Initiate contact with potential clients via phone calls, emails, and social media to introduce the company's products/services. - Sales Pitches : Assist in creating and delivering compelling sales pitches and presentations to prospective clients. - Relationship Building : Build and maintain relationships with new and existing clients to foster long-term business opportunities. - Market Research : Conduct market research to identify trends, competitive landscape, and potential areas for business growth. - Follow-Up : Conduct follow-up communications to ensure successful lead conversion and client satisfaction. - Sales Support : Support the business development team with administrative tasks such as preparing proposals, contracts, and reports. - CRM Management : Maintain accurate and updated records of all client interactions and sales activities using the company's CRM system. - Team Collaboration: Collaborate with the sales and marketing teams to develop strategies for increasing sales and expanding the customer base. - Training : Participate in training sessions to enhance business development skills and product knowledge. Qualifications and Skills : - Education : Bachelor's degree in business, marketing, sales, or a related field. - Experience : No prior experience required; on-the-job training will be provided. - Communication Skills : Excellent verbal and written communication skills. - Interpersonal Skills : Strong interpersonal skills with the ability to build rapport with clients. - Persuasiveness : Ability to persuade potential clients and close deals. - Analytical Skills : Good analytical and research skills to understand market trends and client needs. - Organization : Strong organizational skills with the ability to manage multiple tasks and priorities. - Tech Savvy : Proficiency in using computers, MS Office Suite, and familiarity with CRM software. - Attitude : Positive attitude, self-motivated, and eager to learn and grow.

Key Responsibilities: - Develop and implement CRM strategies to enhance customer engagement and loyalty. - Manage and optimize the CRM database, ensuring data accuracy and integrity.- Analyze customer data and behavior to identify trends and insights for targeted marketing campaigns. - Collaborate with marketing, sales, and customer service teams to ensure a cohesive approach to customer interactions. - Design and execute customer segmentation strategies for personalized communication.- Monitor and report on CRM performance metrics, providing insights and recommendations for improvement. - Train and support team members on CRM tools and best practices. - Stay updated on CRM technologies and industry trends to leverage new opportunities. Qualifications:- Bachelor's degree in Marketing, Business Administration, or a related field. - 3+ years of experience in CRM management or a similar role. - Strong analytical skills and experience with data analysis tools. - Excellent communication and interpersonal skills. - Ability to work collaboratively in a fast-paced environment. - Knowledge of digital marketing strategies and customer engagement tactics.

Responsibilities: * Manage customer relationships using CRM tools & strategies. * Implement CRM solutions with focus on ROI. * Collaborate cross-functionally on sales, marketing & support initiatives. Provident fund

Responsibilities 1. Develop strategic plans & conduct market analysis 2. Generate leads & actively prospect potential clients 3. Engage clients & manage long-term relationships 5. Negotiate & manage contracts effectively 6. B2B sales & marketing Health insurance Provident fund

Job Role: Senior Business Development Analyst / Business Development Analyst Exp.: 5+ Years REQUIRED SKILLS: Sales Strategy, Sales Planning, Sales Operations, Go-To-Market or GTM Strategy, Business Development Strategy, CRM Management, Proposal Management Job Summary We are seeking a motivated and dynamic Sales Strategy & Planning Associate to join our Commercial Sales team. This strategic role blends data-driven planning, sales operations, campaign management, and client engagement. You'll collaborate with sales leadership, drive go-to-market initiatives and contribute to building scalable sales strategies. This is an excellent opportunity for professionals looking to evolve into sales leadership roles while engaging directly with clients and cross-functional teams. ROLES & RESPONSIBILITIES Strategy & Insights Contribute to go-to-market planning, territory design, and target segmentation. Analyze sales trends and data to identify growth opportunities. Improve sales processes, tools, and reporting mechanisms. Sales Planning & Forecasting Maintain CRM accuracy (preferably Hubspot or Microsoft Dynamics) and ensure data hygiene. Generate pipeline reports, forecasts, and dashboards. Track revenue and performance metrics across teams and verticals. Sales Campaign Management Plan and execute sales campaigns targeting key growth areas. Collaborate with Marketing, BD, and Sales for effective campaign rollouts. Measure ROI and optimize campaigns based on insights and feedback. Proposals & Deal Support Work on proposals, Statements of Work (SOWs), and RFP responses. Coordinate with engineering and delivery teams for client-ready materials. Maintain reusable content and proposal templates Client Engagement & Nurturing Support client interactions and early-stage opportunity development. Build trusted client relationships in coordination with Account Executives. Participate in business reviews and travel internationally when needed. Leadership & Growth Collaborate with senior leaders and contribute to executive-level strategies. Grow into a future sales leader with ownership of deals and initiatives Mentor junior associates as the team expands. MANDATORY SKILLS Postgraduate degree (MBA preferred). Sales Strategy / Go-to-Market Planning Business Development or Management Consulting Strong analytical and problem-solving abilities Advanced skills in Excel/Google Sheets and PowerPoint. Excellent written and verbal communication Familiarity with CRM tools (Salesforce preferred). Ability to work independently across global time zones GOOD TO HAVE SKILLS Client-facing experience Experience with sales performance analytics and enablement tools Knowledge of sales pipeline stages and reporting metrics Exposure to proposal management and bid processes (SOWs, RFPs) Comfortable working in a fast-paced, growth-oriented environment If you are interested, please share your resume at alekya.budati@ais.com Thanks, Alekya

Key Responsibilities: Student & Parent Engagement Guide and support students in their learning journey through regular interactions. Address student and parent queries, ensuring timely resolutions and follow-ups. Maintain accurate records of interactions and progress in CRM systems. Supporting Students & Daily Operations Facilitate exams, campus activities, and admin tasks for smooth operations. Act as a bridge between students and internal teams for effective communication. Keeping Students Engaged & Supported Encourage student participation in activities and celebrate achievements. Identify students needing extra support and escalate as needed. Ensuring Quality & Continuous Improvement Manage student support tickets and ensure timely query resolution. Track student engagement, collect feedback, and improve overall satisfaction. Cross-Functional Collaboration Assist in CRM management, data tracking, and process enhancements. Work closely with internal teams to implement and test new initiatives. What Were Looking For: Must-Have Skills Good Communication Skills: Native speaker of Tamil and Proficiency in English . Public Speaking Skills: Ability to confidently address and engage a large audience. Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms. Additional Qualities Experience: Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry. Interpersonal Excellence: Positive attitude, emotional intelligence, and strong problem-solving skills. Time Management & Adaptability: Ability to multitask, prioritize tasks, and handle dynamic learning environments. Employment Type : Full Time , Direct Employment with 6 months Probation Location: Hyderabad (Work from Office) Working Days: 6 days a week ( Monday-Saturday)

Job Summary: 1. Ensure that the executives communicate consistently with the customers. 2. Ensure that customer queries are responded to satisfactorily. 3. Ensure escalation of the queries to self or superiors based on requirement. 4. Liaise with various departments to ensure that queries are clarified to satisfaction. 5. Ensure that the reports on outstanding are checked and action items are clarified. 6. Revamp processes to better productivity. 7. Customer experience and cost effectiveness. 8. Team building /people development/ goal alignment. 9. Transitioning /Building the operations for the organization. 10. Monitor day to day performance of the employees. 11. Provide market intelligence to the top management for specific locations based on information gathered facilitate project financial tracking. 12. Revenue generation & Upselling. 13. Handling the overall CRM activities from onboarding till possession. 14. Should have Experience in CRM Collection role. 15. Use of Customer Journey Mapping to chart out the entire customer life cycle, with keen focus on optimizing the service journey, Moments of truths. 16. Ensuring the highest standards of compliance and governance in all the documentation and closures of sales. Preferred candidate profile -Excellent client handling and relationship management skills -Strong follow-up and coordination abilities -Effective problem-solving and escalation management -High level of professionalism and adherence to corporate protocols. -Strong communication and interpersonal skills -Knowledge of RERA regulations and compliance -Proficient in CRM software and Microsoft Office Suite Team Handling. Perks and benefits

Role & responsibilities We are looking to hire MIS analyst who is great at problem-solving and have a talent for being technically savvy. The candidate should be able to take on large data sets with minimal problems and should be skilled in information systems must know how to organize, store, and analyze data. The candidate must be knowledgeable regarding business process improvement as this is crucial to this role. The candidate must also have strong communication skills since he/she will work closely with company's stakeholders. Design, development, and management of MIS infrastructure Analyzing and processing large scale information Provide necessary support to the Sales Team and do regular follow-ups and maintain records. Ensure CRM Tool Compliance by all Members. This will include reviewing data, creating reports and documentation. Monitor progress of various departments. This will include identifying shortcomings and propose improvements. Provide feedback, documentation, and information to Department Heads. Generating business knowledge reports Managing technical aspects of data evaluation Defining MIS requirements and needs Evaluating and Improve Information Processes as needed Preferred candidate profile Well-organized and responsible. Data analytics and Data modelling CRM Management Strong logical ability Knowledge of information systems Business process improvement Advanced Excel and database management Experience with data analysis and business automation tools Strong interpersonal and communication skills Excellent verbal and written communication skills Graduate in any stream. MBA preferred.

We are looking for an experienced and customer-centric CRM Manager to oversee client relationship management processes across the pre-sales and post-sales lifecycle. This role is crucial in improving customer engagement, managing lead pipelines, ensuring excellent service delivery, and driving customer satisfaction in a real estate environment. Role & responsibilities 1. CRM Operations & System Management • Maintain, monitor, and update the CRM system (e.g., Salesforce, Zoho, HubSpot, etc.) to ensure accuracy and efficiency. • Track customer journey touchpoints from inquiry to final possession. • Generate regular reports on lead conversion, sales funnel health, and campaign performance. 2. Lead Management & Coordination • Allocate and monitor leads to the sales team as per predefined logic. • Follow up with the sales team on lead status updates and closures. • Ensure proper classification and nurturing of leads (Hot, Warm, Cold). 3. Customer Engagement & Service • Act as the point of contact for customer communication regarding documentation, payments, project updates, and post-sales support. • Drive initiatives to improve customer satisfaction and retention. • Coordinate with cross-functional teams (Sales, Legal, Finance, Projects) to ensure timely updates and issue resolution. 4. Reporting & Analytics • Prepare dashboards and insights for management on CRM performance metrics. • Analyze customer behavior and recommend strategies for engagement or reactivation. Compliance & Data Management • Ensure customer data is managed in compliance with data protection policies (e.g., GDPR, RERA). • Maintain accurate and up-to-date client records and documentation. Preferred candidate profile • Familiarity with RERA guidelines and real estate project lifecycle. • Experience in handling high-value clients in residential or commercial real estate. • Knowledge of real estate documentation, agreements, and payment tracking. • Team management experience is a plus.

About Us- We are a dynamic and rapidly growing real estate consulting* company based in Gurugram, specializing in residential and commercial property sales. Our mission is to deliver top-tier service, excellent client outcomes, and build long-term relationships. We foster a high-energy, team-oriented culture where mentorship, innovation, and results drive our success. Position Information Position: Sales Team Leader Male candidates only Location: Gurugram, Haryana Experience Required: Minimum 2 years in Real Estate Sales & Team Handling What You'll Do- Lead, manage, and supervise a high-performing team of real estate sales agents. Set ambitious sales targets and drive the team to exceed them. Oversee the full sales cycle including lead generation, client engagement, deal negotiation, and closure. Train new hires and conduct ongoing skill development programs. Mentor, coach, and track team performance; implement improvement plans. Generate leads via networking, events, and marketing initiatives. Present projects, negotiate deals, and manage documentation. Ensure superior client satisfaction and promptly handle escalations. Conduct ongoing market and competitor research. Collaborate with marketing on campaign and lead-generation strategy. Identify new business opportunities and niche market segments. Manage team schedules and optimize workflow. Prepare sales reports and provide insights to senior management. Candidate Profile- Minimum 2 years of proven experience in real estate sales and leadership. Strong leadership skills: motivating, coaching, and managing a team. Excellent communication, negotiation, and interpersonal capabilities. Sound understanding of the Gurugram/Haryana real estate market. Adept at CRM tools, sales analytics, and contract management. Bachelor's degree preferred. Why Join Us Lead a growth-oriented, supportive team. Competitive salary + performance-based incentives. Opportunity for career progression in a fast-growing firm. Defined role with autonomy and clear KPIs. Work in a collaborative, energizing environment with real impact. How to Apply Send your CV to hr@sloc.in or call +91-75056481645

Role & responsibilities • Lead and manage the entire CRM department for the project • Supervise CRM executives and ensure timely execution of post-sales activities • Handle end-to-end documentation agreements, demand letters, receipts, allotments, and possession formalities • Ensure seamless coordination with Sales, Accounts, Legal, and Site teams • Maintain and update accurate client records in CRM software and Excel • Proactively resolve client concerns with a customer-first approach • Manage professional communication email, telephonic, and in-person • Plan and execute possession handovers smoothly, ensuring complete customer satisfaction • Drive initiatives to enhance client experience and retention Preferred candidate profile • In-depth knowledge of real estate post-sales processes • Excellent communication & client handling skills • Strong leadership and team management abilities • Expertise in CRM software and Microsoft Excel • Well-versed in agreement drafting & legal coordination • Effective coordination across departments • Strong problem-solving and decision-making skills • Ability to manage possession procedures smoothly

Role & responsibilities Strong client communication & follow-up Handling customer queries, agreements, and documentation Coordination with sales, accounts & site teams Managing post-sales activities allotments, demand letters, receipts CRM software knowledge & Excel proficiency Professional email and telephonic communication Excellent interpersonal and problem-solving skills

-Building Relationship -Effective Communication -Recruitment Process Knowledge -Coordination & Support -Reporting & Updates -Client follows-up -Drafting Mail -Good Communication Skill Industry : Recruitment and Staffing Industry

Role & responsibilities • Initiate welcome calls and emails to customers post-device handover and commissioning. • Follow up with feedback calls and emails once service jobs are completed. • Work closely with the Service Manager and Field Engineers to streamline service operations. • Support field teams by providing accurate scheduling and timely information. • Assign service engineers to breakdowns, B-check, and C-check calls. • Monitor and track service requests to ensure timely resolution. • Schedule appointments for service visits and monitor progress. • Ensure optimal utilization of field engineers and maintain turnaround time (TAT) metrics. • Maintain clear and professional communication with customers and internal stakeholders. • Provide regular updates on service status and escalate issues when necessary. Preferred candidate profile • Bachelors degree or equivalent experience. • Previous experience in customer service or service coordination (preferred). • Excellent verbal and written communication skills. • Strong organizational and multitasking abilities. • Proficiency in using CRM systems and scheduling tools. • Ability to work independently and as part of a team.

Handle inbound sales inquiries via phone, email, or CRM platforms. Prepare and send quotations, technical datasheets, and OA. Follow up with customers on quotations and pending payments. Maintain accurate sales records and customer databases

Oversee all CRM functions,Escalating & resolving the concerns as raised by clients.To assist client with all queries pertaining to legal,agreement,registration,taxation,banking & Leading the Post Sales CRM Operations, payments & collections.

Responsibilities * Client relationship management * Ensuring accurate documentation and timely payment collection post booking till possession * Preparing reports based on management requirement * Escalating and resolving customer concerns Provident fund Annual bonus

About the Role We are seeking a strategic, data-driven, and creatively sharp Retention Lead to own and scale our customer lifecycle marketing and retention efforts. This role is critical in driving engagement, repeat purchases, and reducing churn across our platform. You will be responsible for building personalized customer journeys, spearheading CRM campaigns, and working cross-functionally to boost customer lifetime value and user satisfaction. Key Responsibilities Retention Strategy & Execution Design and implement end-to-end retention strategies including win-back campaigns, dormant user activation, early access initiatives, loyalty efforts, and advocacy-based campaigns. Define full customer journeys across lifecycle stages and identify areas for optimization using marketing analytics and user insights. Develop CRM marketing strategies to boost traffic, repeat purchases, retention, and cross-sell opportunities. Customer Segmentation & Campaign Management Build data-driven segmentation models to personalize communication and target cohorts effectively (new, active, at-risk, dormant, etc.). Conceptualize and execute CRM campaigns across Email, SMS, In-App, and other channels using tools like WebEngage, MoEngage, or Clevertap. Educate and engage users through well-crafted messaging journeys and trigger-based automations. Responsible for quality assurance of all CRM campaigns and ensuring customer experience excellence. Collaboration & Merchandising Alignment Coordinate with product owners, designers, campaign planners, and other stakeholders to execute campaigns aligned with user funnels and marketing objectives. Work closely with marketing, tech, product, ops, and commercial teams to ensure an integrated retention and engagement strategy. Drive platform-level merchandising, campaign visibility, and product discoverability through banners, content, and homepage promotions. Analytics & Reporting Leverage tools like Google Analytics, and CRM dashboards to analyze user behavior, transaction/search patterns, and campaign performance. Design and maintain campaign dashboards and weekly/monthly performance reports. Conduct A/B tests and data-driven experiments to optimize campaign performance. Generate insights and forecasts from customer and sales data to anticipate trends and inform strategy. Customer Engagement Planning Create and maintain monthly event and campaign calendars tailored around user behavior, seasonal trends, and festive events. Devise detailed merchandising communication plans and visibility strategies to boost CTRs and conversions. Understand and optimize on-platform user funnels and landing page experiences to enhance engagement and conversion. Qualifications & Skills 5-8 years proven experience in e-commerce CRM, lifecycle marketing, or retention-focused roles. Proficiency with tools such as WebEngage, MoEngage, Clevertap and Google Analytics Hands-on experience with customer segmentation, funnel optimization, and campaign performance analysis. Working knowledge of online merchandising, campaign planning, and traffic/sales metric tracking. Excellent communication and cross-functional coordination skills. Ability to work in a fast-paced, data-driven, and results-oriented environment. A strong understanding of the retail landscape and customer experience principles.

Oversee CRM platform to ensure all customer interactions, complaints, and resolutions Lead initiatives to continuously improve complaint management processes Lead, mentor, and supervise a team of complaint handling and CRM professionals Required Candidate profile Proficient with CRM tools such as Salesforce, Zoho, SAP, Freshdesk, etc Experience in solar energy, e-commerce platforms or IT/BPO firms such as Tech Mahindra is highly preferred

Respond to Customer Inquiries: Resolve Customer Issues Provide Product Information. Troubleshoot Issues Document Customer Interactions: Meet Customer Satisfaction Targets Collaborate with Internal Teams Stay Up-to-Date with Product Knowledge