Job Title: Customer Support Executive Organizational Overview: Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses. With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match. We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting. Roles and Responsibilities: Respond to customer inquiries and issues through email support in a timely and professional manner Troubleshoot technical issues and provide solutions to customers Escalate complex issues to the appropriate team members for resolution Maintain accurate records of customer interactions and transactions Provide product information and assistance to customers Collaborate with other team members to improve customer support processes Meet or exceed customer satisfaction goals and metrics Must achieve the defined SLAs. Qualifications: Bachelor's degree in a related field or equivalent work experience 1-3 years of experience in customer support or technical support Excellent communication skills, both written and verbal Strong problem-solving skills and attention to detail Ability to work in a fast-paced environment and multitask effectively Knowledge of cloud-based technologies and services is a plus Must be able to do permanent night shifts. Should be able to do Rotation shifts and work on holidays. If you are a customer-focused individual with a passion for providing exceptional support, we encourage you to apply for the Customer Support Executive position.
Organizational Overview: Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses. With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match. We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting. Profile Overview: 2+ years of experience in client onboarding, customer support, or account management roles. Strong technical understanding of SaaS platforms and hospitality tech solutions. Skilled in client training, onboarding, and delivering proactive customer service. Proven ability to build and maintain long-term client relationships. Experienced in using CRM tools like HubSpot or Salesforce. Adept at troubleshooting issues and coordinating with technical teams. Excellent communication, analytical, and problem-solving skills. Exposure to the hospitality industry, hotel tech, or OTA companies is a strong advantage. Job Responsibilities (but not limited to): Client Onboarding: Coordinate the onboarding process for new clients, ensuring a smooth and efficient transition onto our platform. Needs Analysis: Conduct in-depth needs analysis with clients to understand their requirements and customize solutions accordingly. Training: Provide comprehensive training to clients on using our products and services effectively. Support Services: Respond to client inquiries promptly and resolve issues to ensure high levels of customer satisfaction. Relationship Building: Build strong relationships with clients, becoming a trusted advisor for their ongoing needs. Product Knowledge: Maintain an in-depth understanding of our products and services to offer expert advice and support. Feedback Gathering: Actively gather client feedback and communicate insights to the product and development teams for continuous improvement. Troubleshooting: Troubleshoot technical issues faced by clients and collaborate with the technical team to provide effective solutions. Documentation: Maintain accurate records of client interactions, issues, and resolutions in the CRM system. Top 5 Key Competencies: Proven ability to communicate effectively and foster positive business relationships. Strong relationship management and interpersonal skills. Analytical mindset to evaluate customer health and engagement metrics. Ability to work collaboratively across support and product teams. Technical proficiency in SaaS solutions and familiarity with CRM tools (e.g., HubSpot, Salesforce). Requirements: Bachelor's degree, Technical Degree shall be preferred. Minimum of 2 years in a customer-facing role, such as customer support, account management, or client onboarding. Strong technical acumen to understand software products and effectively troubleshoot issues. A passion for delivering exceptional customer service and building lasting relationships. Proven ability to identify, analyze, and resolve problems in a timely manner. Ability to work in a dynamic and fast-paced environment, adjusting to changing client needs. Ability to collaborate effectively with cross-functional teams. Experience working in the hospitality industry, hotel tech companies, and OTA companies is preferred
Job Title: RM Onboarding & Support Associate Summary: We are looking for a motivated and detail-oriented professional to join our Revenue Management team as an RM Onboarding & Support Associate . The ideal candidate will have 1–3 years of experience in revenue management and will be responsible for onboarding new hotel partners, delivering ongoing support, and ensuring the successful execution of dynamic pricing strategies through our platform, eZee Mint. Key Responsibilities: Conduct onboarding sessions for hotel partners, providing training on eZee Mint and revenue management best practices Offer continuous support by resolving queries, troubleshooting issues, and advising on pricing strategies Collaborate with internal teams to ensure smooth implementation and adoption of revenue management tools Analyze performance data to measure strategy effectiveness and highlight improvement opportunities Keep up with industry trends and innovations to enhance support quality and drive revenue growth Foster strong relationships with hotel partners by providing timely and insightful assistance Registering hotels on online travel portals (Agoda, Airbnb, Booking.com) using YCS Content API tools to streamline and automate the onboarding process. Qualifications: Bachelor’s degree in Business, Finance, Hospitality, or a related field 1–3 years of experience in revenue management or a related domain Strong analytical and problem-solving skills Excellent communication and interpersonal abilities Comfortable working independently and in a team environment Proficiency in Microsoft Excel and familiarity with revenue management software Why Join Us? If you're passionate about hospitality, data-driven decision-making, and delivering exceptional partner experiences, we invite you to apply and contribute to the success of eZee Mint.
Job Title: RM Onboarding & Support Associate Summary: We are looking for a motivated and detail-oriented professional to join our Revenue Management team as an RM Onboarding & Support Associate . The ideal candidate will have 1–3 years of experience in revenue management and will be responsible for onboarding new hotel partners, delivering ongoing support, and ensuring the successful execution of dynamic pricing strategies through our platform, eZee Mint. Key Responsibilities: Conduct onboarding sessions for hotel partners, providing training on eZee Mint and revenue management best practices Offer continuous support by resolving queries, troubleshooting issues, and advising on pricing strategies Collaborate with internal teams to ensure smooth implementation and adoption of revenue management tools Analyze performance data to measure strategy effectiveness and highlight improvement opportunities Keep up with industry trends and innovations to enhance support quality and drive revenue growth Foster strong relationships with hotel partners by providing timely and insightful assistance Registering hotels on online travel portals (Agoda, Airbnb, Booking.com) using YCS Content API tools to streamline and automate the onboarding process. Qualifications: Bachelor’s degree in Business, Finance, Hospitality, or a related field 1–3 years of experience in revenue management or a related domain Strong analytical and problem-solving skills Excellent communication and interpersonal abilities Comfortable working independently and in a team environment Proficiency in Microsoft Excel and familiarity with revenue management software Why Join Us? If you're passionate about hospitality, data-driven decision-making, and delivering exceptional partner experiences, we invite you to apply and contribute to the success of eZee Mint.
Responsibilities Follow up on inbound marketing leads and identify qualified opportunities providing appropriate levels of information at the right time for interested prospects Cold calls into prospects generated by a variety of outside sources Profile strategic accounts identify key individuals, research and obtain business requirements, and present solutions to start the sales cycle Schedule appointments and demos of eZee Products/Services Occasionally visit local properties to demonstrate our SAAS Ensure successful follow-through of the sales cycle by maintaining accurate activity and lead qualification information in the CRM application Prepare reports by collecting sales information and statistics Requirements A true passion for sales, 2+ years of sales experience. Strong and professional communication skills. Should read, write, and speak English, Zulu, Xhosa, and other regional languages as per the respective location. Excitement for new technology and a strong technical aptitude Great phone presence, the ability to engage and excite potential customers Hospitality experience / Hotel Tech or SAAS sales experience Positive and outgoing attitude - Aptitude to manage numerous requests and time demands concurrently while achieving production goals from assigned territory or set of accounts Promotes a strong sense of urgency for reaching goals and key deliverables (Time Management skills) Personal vehicle, laptop, and good internet connection Job Types: Full-time, Permanent Pay: Up to ₹30,000.00 per month Application Question(s): Do you have Personal Laptop? Current CTC License/Certification: Driving Licence (Required) Location: Kolkata, West Bengal (Required) Work Location: In person
Organizational Overview: Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses. With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match. We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting. Profile Overview: We are seeking a Customer Support Executive with 1-3 years of experience in Cloud Chat Support to join our team. The ideal candidate will be responsible for providing exceptional customer service and technical support to our clients through various communication channels. Technically proficient with a strong understanding of software products and the ability to troubleshoot issues effectively. Adept at analyzing needs, identifying solutions, and ensuring client satisfaction in a fast-paced environment. Team player with excellent communication and collaboration skills. Eager to contribute to a dynamic team and drive customer success within the hospitality industry or related sectors. Roles and Responsibilities: Respond to customer inquiries and issues through chat support in a timely and professional manner. Troubleshoot technical issues and provide solutions to customers. Escalate complex issues to the appropriate team members for resolution. Maintain accurate records of customer interactions and transactions. Provide product information and assistance to customers. Collaborate with other team members to improve customer support processes. Meet or exceed customer satisfaction goals and metrics. Top 5 Key Competencies: Proven ability to communicate effectively and foster positive business relationships. Strong relationship management and interpersonal skills. Analytical mindset to evaluate customer health and engagement metrics. Ability to work collaboratively across support and product teams. Technical proficiency in SaaS solutions and familiarity with CRM tools (e.g., HubSpot, Salesforce). Qualifications: Bachelor's degree in a related field or equivalent work experience. 1-3 years of experience in customer support or technical support. Excellent communication skills, both written and verbal. Strong problem-solving skills and attention to detail. Ability to work in a fast-paced environment and multitask effectively. Knowledge of cloud-based technologies and services is a plus. Must be able to do permanent night shifts . Should be able to do Rotation shifts and work on holidays. If you are a customer-focused individual with a passion for providing exceptional support, we encourage you to apply for the Customer Support Executive position.
Job Responsibilities (but not limited to): Client Onboarding: Coordinate the onboarding process for new clients, ensuring a smooth and efficient transition onto our platform. Needs Analysis: Conduct in-depth needs analysis with clients to understand their requirements and customize solutions accordingly. Training: Provide comprehensive training to clients on using our products and services effectively. Support Services: Respond to client inquiries promptly and resolve issues to ensure high levels of customer satisfaction. Relationship Building: Build strong relationships with clients, becoming a trusted advisor for their ongoing needs. Product Knowledge: Maintain an in-depth understanding of our products and services to offer expert advice and support. Feedback Gathering: Actively gather client feedback and communicate insights to the product and development teams for continuous improvement. Troubleshooting: Troubleshoot technical issues faced by clients and collaborate with the technical team to provide effective solutions. Documentation: Maintain accurate records of client interactions, issues, and resolutions in the CRM system. Requirements: Bachelor's degree, Technical Degree shall be preferred. Minimum of 2 years in a customer-facing role, such as customer support, account management, or client onboarding. Strong technical acumen to understand software products and effectively troubleshoot issues. A passion for delivering exceptional customer service and building lasting relationships. Proven ability to identify, analyze, and resolve problems in a timely manner. Ability to work in a dynamic and fast-paced environment, adjusting to changing client needs. Ability to collaborate effectively with cross-functional teams. Experience working in the hospitality industry, hotel tech companies, and OTA companies is preferred
Job Responsibilities (but not limited to): Client Onboarding: Coordinate the onboarding process for new clients, ensuring a smooth and efficient transition onto our platform. Needs Analysis: Conduct in-depth needs analysis with clients to understand their requirements and customize solutions accordingly. Training: Provide comprehensive training to clients on using our products and services effectively. Support Services: Respond to client inquiries promptly and resolve issues to ensure high levels of customer satisfaction. Relationship Building: Build strong relationships with clients, becoming a trusted advisor for their ongoing needs. Product Knowledge: Maintain an in-depth understanding of our products and services to offer expert advice and support. Feedback Gathering: Actively gather client feedback and communicate insights to the product and development teams for continuous improvement. Troubleshooting: Troubleshoot technical issues faced by clients and collaborate with the technical team to provide effective solutions. Documentation: Maintain accurate records of client interactions, issues, and resolutions in the CRM system. Requirements: Bachelor's degree, Technical Degree shall be preferred. Minimum of 2 years in a customer-facing role, such as customer support, account management, or client onboarding. Strong technical acumen to understand software products and effectively troubleshoot issues. A passion for delivering exceptional customer service and building lasting relationships. Proven ability to identify, analyze, and resolve problems in a timely manner. Ability to work in a dynamic and fast-paced environment, adjusting to changing client needs. Ability to collaborate effectively with cross-functional teams. Experience working in the hospitality industry, hotel tech companies, and OTA companies is preferred
Organizational Overview: Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses. With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match. We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting. About the Role : We are looking for a Billing Support Specialist (Night Shift) to join our team at Yanolja Cloud Solutions. The ideal candidate will be responsible for handling customer inquiries, resolving billing discrepancies, and ensuring smooth payment processing during night hours. If you have strong analytical skills, attention to detail, and a customer-centric mindset, we’d love to hear from you! Key Responsibilities: Handle customer queries related to invoices, payments, and refunds via email, chat, and calls. Investigate and resolve billing disputes, ensuring accurate resolutions. Process subscription updates, cancellations, and refunds as per company policies. Coordinate with internal teams (Finance, Sales, and Tech) to resolve billing-related issues. Monitor automated billing systems and escalate any discrepancies. Assist customers with payment failures and guide them on available payment options. Ensure compliance with company policies and industry regulations. Skills & Qualifications: Experience: [1-3] years in billing support, finance, or customer service. Technical Skills: Familiarity with billing systems (e.g., Razorpay, Stripe, Zoho or other ERP tools) is a plus. Communication: Strong verbal and written communication skills in English. Adaptability: Comfortable working independently during night shifts.
End-to-end processing of the company's monthly payroll for all employees on time. Regularly update and maintain the monthly payroll reports. Coordinate with international agents regarding annual revisions to their commission agreements. Prepare payroll reports to meet statutory obligations. Manage employee reimbursements, expenses, and statutory deductions (PF, ESI, etc.). Provide monthly managerial reports related to payroll. Process salary increases and calculate back pay as applicable. Prepare monthly payroll consolidation. Ensure compliance with tax regulations and timely payment of taxes. Reconcile payroll accounts. Prepare and file monthly PF, ESIC, and Professional Tax reports. Calculate sales incentives for employees following the company's incentive policy. Communicate with employees regarding their increments, salary revisions, promotions, etc.
Organizational Overview: Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses. With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match. We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting. Profile Overview: We are seeking a Customer Support Executive with 1-3 years of experience in Cloud Chat Support to join our team. The ideal candidate will be responsible for providing exceptional customer service and technical support to our clients through various communication channels. Technically proficient with a strong understanding of software products and the ability to troubleshoot issues effectively. Adept at analyzing needs, identifying solutions, and ensuring client satisfaction in a fast-paced environment. Team player with excellent communication and collaboration skills. Eager to contribute to a dynamic team and drive customer success within the hospitality industry or related sectors. Roles and Responsibilities: Respond to customer inquiries and provide technical support through chat, email, and phone. Troubleshoot and resolve customer issues related to our cloud services. Collaborate with other departments to ensure the timely resolution of customer concerns. Maintain accurate records of customer interactions and transactions. Identify and escalate priority issues to the appropriate team members. Provide feedback to the product development team based on customer interactions. Stay up-to-date on product knowledge and industry trends to better assist customers. Should be able to work in rotational shifts and on holidays. Top 5 Key Competencies: Proven ability to communicate effectively and foster positive business relationships. Strong relationship management and interpersonal skills. Analytical mindset to evaluate customer health and engagement metrics. Ability to work collaboratively across support and product teams. Technical proficiency in SaaS solutions and familiarity with CRM tools (e.g., HubSpot, Salesforce). Qualifications: 1-3 years of experience in a customer support role, preferably in a cloud chat support department. Excellent communication skills, both written and verbal. Strong problem-solving abilities and attention to detail. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Proficiency in using customer support software and tools. Bachelor's degree in a related field is preferred. If you have a passion for helping customers and a strong technical background, we would love to hear from you. Join our team and make a difference in the lives of our clients.
Organizational Overview: Yanolja Cloud Solution Pvt. Ltd. (YCS), formerly known as eZee Technosys, is a global end-to-end hospitality technology provider specializing in cloud-based solutions for small and medium-sized accommodation businesses. With 450+ team members and over 17 years of experience, YCS currently serves 33,000+ customers in 170+ countries, supporting 50+ languages through our platform and offering 24/7 global support. We have a local presence in 15+ countries, including India, Thailand, Indonesia, the Philippines, Sri Lanka, South Africa, Tanzania, Uganda, the USA, and more—driving innovation in the global hospitality sector. Profile Overview: This role focuses on owning the digital brand presence of YCS. As a Senior Digital Marketer, you will drive YCS’s digital marketing strategy and elevate the brand globally, with a key focus on lead generation. This role is ideal for someone who is both a strategist and a thinker—passionate about digital storytelling and driven by performance. Responsibilities: Brand Voice & Social Presence: Manage and grow YCS’s digital presence across LinkedIn, Instagram, Twitter, and YouTube, maintaining a consistent brand tone and positioning. Content Creation: Collaborate with design, video, and AI tools to produce high-quality, platform-native content such as reels, carousels, testimonials, webinar clips, and more. Persona-Driven Messaging: Craft content tailored to hoteliers and travel partners based on their needs, behaviors, and challenges. Content Planning: Design and execute strategic monthly content calendars covering product updates, company milestones, client stories, events, and company culture. AI-Powered Execution: Utilize tools like ChatGPT, Canva, Midjourney, Copy.ai, and Descript to ideate, generate, and streamline content production. Brand Consistency: Ensure every post aligns with YCS’s visual and messaging standards while adapting content for global markets. Insights & Reporting: Monitor performance across key metrics—engagement, reach, shares, followers—and provide actionable insights to optimize content strategies. Lead Generation Responsibilities: Website: Create strategies for the website team to improve SEO, GA4 insights, Google Search Console performance, and search ranking. UX/UI Improvement: Develop strategies for the content, design, and video teams to enhance user experience and interface. HTR (Hotel Tech Report): Strategize to position YCS as the #1 brand on HTR by creating actionable plans for the sales and support teams. HubSpot Management: Coordinate with the HubSpot admin team to implement guidelines and strategies for more effective CRM and lead tracking. Presentations: Own the creation and quality of company presentations, product decks, and business-level pitch materials. The ideal candidate should be a strong strategist. Key Competencies: Digital Marketing & Content Strategy: 3–6 years of experience in digital marketing, social media, or digital strategy—preferably in SaaS, B2B, or tech sectors. Strong expertise across Google, Meta, websites, LinkedIn, and B2B marketing platforms. A creative thinker with an eye for trends, tone, and digital storytelling. Creativity & Innovation: Proven ability to ideate, plan, and execute digital content strategies that connect with the audience. Comfortable working with video, motion graphics, carousels, quotes, and thought leadership formats. Bonus: Basic design skills or experience using HTML/CSS, Figma, Google Console, Canva/Photoshop, or AI tools. AI Fluency: Hands-on experience with tools like ChatGPT, Copy.ai, Canva Magic, Runway, Descript, etc. Skilled in using AI for scaling content, brainstorming, trend analysis, and workflow optimization. Global Understanding & Collaboration: Exposure to regional markets such as APAC, Africa, LATAM, and India, with the ability to adapt messaging accordingly. Strong cross-functional collaboration with marketing, design, and regional sales teams. Requirements: 3–6 years of experience in digital/social marketing or content-focused roles Strong writing, communication, and creative storytelling skills Proficiency in AI tools and social scheduling platforms (e.g., Buffer, Hootsuite, Later, Creator Studio) Deep understanding of social-first formats (reels, carousels, short videos) Prior experience in hospitality, SaaS, or B2B marketing preferred Experience with LinkedIn video and YouTube content is a plus High sense of ownership and ability to work independently with urgency KPIs & Goals: Lead generation Engagement rate across platforms LinkedIn follower growth Content turnaround time: idea to execution Marketing automation through AI or integration tools Visibility support for events and webinars Reporting Structure: This is an individual contributor role reporting directly to the Marketing Lead. You will work closely with the content, design, performance marketing, and regional teams. Work Environment: Location: Surat, Gujarat, India This is a primarily on-site role based at our Surat HQ in Junomoneta Tower—a collaborative, tech-enabled workspace. Occasional hybrid work may be permitted based on project requirements and performance. If you're creative, curious, and driven to build a global digital brand—apply now and become the voice of Yanolja Cloud Solution.
Job Title: Full Stack Developer (ReactJS & FastAPI) Location: Surat Employment Type: Full-time About the Role We are looking for a talented Full Stack Developer with strong experience in ReactJS for frontend and FastAPI for backend development to join our dynamic team. This role primarily focuses on building robust and scalable web applications, but may also expand into mobile app development and other projects as our product portfolio grows. Key Responsibilities Develop, test, and deploy scalable web applications using ReactJS and FastAPI. Collaborate with UI/UX designers to translate designs and wireframes into high-quality code. Integrate RESTful APIs and work with relational or NoSQL databases. Participate in all phases of the development lifecycle — from concept to deployment and maintenance. Ensure cross-platform optimization and responsiveness of applications. Stay up to date with emerging trends in frontend and backend technologies. Contribute to mobile application development projects, where applicable. Demonstrate flexibility in learning and working with new technologies as required by project demands. Required Qualifications Bachelor’s degree in Engineering, Computer Science, or a related IT discipline. 4+ years of experience in full-stack development with solid hands-on experience in: Frontend: ReactJS, TypeScript, Redux, TailwindCSS or Material UI. Backend: FastAPI, Python, SQLAlchemy, REST API design. Familiarity with: Version control tools like Git. Deployment and CI/CD workflows (GitHub Actions, Jenkins, etc.). Databases like PostgreSQL, MySQL, or MongoDB. Understanding of software engineering best practices, including testing and code reviews. Preferred/Bonus Skills Experience in mobile app development using React Native, Flutter, or equivalent. Exposure to other frontend/backend technologies like Nest.js, Node.js, Django, or Go. Cloud deployment experience with AWS, GCP, or Azure. Familiarity with Docker, Kubernetes, or other container orchestration tools. What We Look For A passion for clean, maintainable code and scalable architecture. Self-motivated with a strong learning mindset and willingness to explore new technologies. Team player with excellent communication and problem-solving skills. Ability to manage time and priorities in a fast-paced, agile environment. Why Join Us? Opportunity to work on diverse and impactful projects. Flexible work culture and continuous learning environment. Be part of a forward-thinking team shaping modern digital experiences.
Organizational Overview: Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses. With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match. We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting. Profile Summery: We are looking for a talented and detail-oriented Web Designer with hands-on expertise in front-end technologies and a good understanding of website deployment, SEO, and analytics tools. The ideal candidate should be able to deliver high-quality, responsive websites and manage end-to-end website deployment processes. Key Responsibilities: Develop responsive and user-friendly websites using HTML5, CSS3, JavaScript, and Bootstrap. Ensure cross-browser compatibility and optimize for mobile devices. Collaborate with the design and content teams to convert mockups into functional websites. Manage domain setup, hosting server configurations, and DNS settings. Perform domain binding and website migration when required. Basic implementation and integration of SEO best practices. Set up and monitor Google Analytics and Google Search Console. Troubleshoot and debug website issues promptly. Maintain website documentation and deployment logs. Top 5 Key Components for this profile: Front-End Development Expertise Proficiency in HTML5, CSS3, JavaScript, and Bootstrap Ability to build responsive and cross-browser compatible websites Website Deployment & Hosting Knowledge Experience with domain setup, DNS configuration, domain binding, and website migration Familiarity with cPanel and server management SEO & Analytics Integration Basic understanding and implementation of SEO best practices Experience with Google Analytics and Google Search Console setup and monitoring Collaboration & Communication Skills Ability to collaborate with design and content teams Strong written and verbal communication to document and debug effectively Problem-Solving & Time Management Ability to troubleshoot website issues independently Work under tight deadlines with strong attention to detail Required Skills: Strong proficiency in HTML5, CSS3, JavaScript, and Bootstrap. Good understanding of hosting environments and cPanel/server management. Experience with domain setup, DNS, and domain binding. Familiarity with SEO basics and ability to implement on-page optimization. Knowledge of Google Analytics and Google Search Console setup. Strong attention to detail and ability to work under tight deadlines. Good communication skills, both written and verbal. Ability to work independently and within a team. Qualifications: Prior experience working in a fast-paced agency or digital environment. Basic knowledge of CMS platforms (e.g., WordPress) is a plus. Creative mindset and problem-solving attitude.
Organizational Overview: Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses. With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match. We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting. Profile Summery: We are looking for a talented and detail-oriented Web Designer with hands-on expertise in front-end technologies and a good understanding of website deployment, SEO, and analytics tools. The ideal candidate should be able to deliver high-quality, responsive websites and manage end-to-end website deployment processes. Key Responsibilities: Develop responsive and user-friendly websites using HTML5, CSS3, JavaScript, and Bootstrap. Ensure cross-browser compatibility and optimize for mobile devices. Collaborate with the design and content teams to convert mockups into functional websites. Manage domain setup, hosting server configurations, and DNS settings. Perform domain binding and website migration when required. Basic implementation and integration of SEO best practices. Set up and monitor Google Analytics and Google Search Console. Troubleshoot and debug website issues promptly. Maintain website documentation and deployment logs. Top 5 Key Components for this profile: Front-End Development Expertise Proficiency in HTML5, CSS3, JavaScript, and Bootstrap Ability to build responsive and cross-browser compatible websites Website Deployment & Hosting Knowledge Experience with domain setup, DNS configuration, domain binding, and website migration Familiarity with cPanel and server management SEO & Analytics Integration Basic understanding and implementation of SEO best practices Experience with Google Analytics and Google Search Console setup and monitoring Collaboration & Communication Skills Ability to collaborate with design and content teams Strong written and verbal communication to document and debug effectively Problem-Solving & Time Management Ability to troubleshoot website issues independently Work under tight deadlines with strong attention to detail Required Skills: Strong proficiency in HTML5, CSS3, JavaScript, and Bootstrap. Good understanding of hosting environments and cPanel/server management. Experience with domain setup, DNS, and domain binding. Familiarity with SEO basics and ability to implement on-page optimization. Knowledge of Google Analytics and Google Search Console setup. Strong attention to detail and ability to work under tight deadlines. Good communication skills, both written and verbal. Ability to work independently and within a team. Qualifications: Prior experience working in a fast-paced agency or digital environment. Basic knowledge of CMS platforms (e.g., WordPress) is a plus. Creative mindset and problem-solving attitude.
Organizational Overview: Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses. With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match. We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting. Profile Overview: Driven Sales Professional: Proven ability to exceed sales targets through lead generation, qualification, and closing. Experienced in building relationships with decision-makers and understanding their needs. Strong Communication and Negotiation Skills: Excellent communication and presentation skills, enabling effective customer interactions, overcoming objections, and negotiating successful deals. Customer-Focused Approach: Dedicated to providing exceptional customer service and building long-term relationships. Skilled at understanding customer needs and offering tailored solutions. Roles & Responsibilities Exploring target market and identifying new leads and collecting them. Weighing Leads and approaching them by calling and reaching the right point of contact of the Property. Using sales scripts proffered by the company to drive sales and respond to customer rejections. Understanding the complexity of hotel operations and the Technology they are using. Understanding and solving any customer queries, or issues, if they have any reaching the right POCs, Escalating it if need someone else intervention. Understanding the issue with the Hotel operation software they are facing and maintaining fruitful relationships with existing customers by calling them. Understanding the Job requirements, do online research on competitors, Customers, products, and so on to get more insight. Expected to build strong relationships with decision-makers of the properties and understand their Technological priorities in Hotel Operations. Concentrating on hot leads, follow up and convert it into closure. Continually meeting or exceeding daily and monthly targets with respect to call volume and sales. Ensuring to meet Individual Quarterly and Annual Sales targets for each line of business of the company from telesales. Contacting clients to inform them about new developments in the company’s products. Developing quotes and proposals. Negotiating and renegotiating to close the deal. Providing round-the-clock support to customers. Identify opportunities for campaigns, and services, and make an alliance with Partners, and consultants that will lead to winning Sales for the company in Enterprise Accounts. Key Competencies for the Role: Lead Generation and Qualification: Proficient in identifying and qualifying potential leads through market research and targeted outreach. Communication and Presentation: Exceptional verbal communication and presentation skills, enabling clear and persuasive interactions with decision-makers. Product Knowledge: Solid understanding of IT products and their functionality, specifically within the hotel operations domain. Sales Acumen: Demonstrated ability to follow sales scripts, overcome objections, and close deals effectively. Relationship Building: Skilled at building rapport and trust with customers, fostering long-term relationships. Negotiation and Closing: Strong negotiation skills to achieve win-win outcomes and secure sales. Customer Service: Committed to providing outstanding customer support and resolving issues efficiently. Time Management and Organization: Ability to manage time effectively, prioritize tasks, and meet deadlines. Resilience and Persistence: Maintains a positive attitude and perseveres through challenges to achieve sales goals. Target Orientation: Driven to meet and exceed individual and team sales targets consistently. Requirements: Preferred 1 + years of Experience in telesales. Fluent in English, Hindi, and Gujarati language. Willing to work in the US Shift Excellent communication & presentation skills over the phone. Able to learn IT Products & its functionality Lots of patience, able to manage clients calmly by understanding their needs The ability to follow scripts. Strong negotiation and consultative sales skills. Exceptional customer service skills Preferred proven Sales Track record in Telesales Must have a laptop and a good internet connection.
Organizational Overview: Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses. With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match. We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting. Profile Overview: We are seeking a Customer Support Executive with 1-3 years of experience in Cloud Chat Support to join our team. The ideal candidate will be responsible for providing exceptional customer service and technical support to our clients through various communication channels. Technically proficient with a strong understanding of software products and the ability to troubleshoot issues effectively. Adept at analyzing needs, identifying solutions, and ensuring client satisfaction in a fast-paced environment. Team player with excellent communication and collaboration skills. Eager to contribute to a dynamic team and drive customer success within the hospitality industry or related sectors. Roles and Responsibilities: Respond to customer inquiries and provide technical support through chat, email, and phone. Troubleshoot and resolve customer issues related to our cloud services. Collaborate with other departments to ensure the timely resolution of customer concerns. Maintain accurate records of customer interactions and transactions. Identify and escalate priority issues to the appropriate team members. Provide feedback to the product development team based on customer interactions. Stay up-to-date on product knowledge and industry trends to better assist customers. Should be able to work in rotational shifts and on holidays. Top 5 Key Competencies: Proven ability to communicate effectively and foster positive business relationships. Strong relationship management and interpersonal skills. Analytical mindset to evaluate customer health and engagement metrics. Ability to work collaboratively across support and product teams. Technical proficiency in SaaS solutions and familiarity with CRM tools (e.g., HubSpot, Salesforce). Qualifications: 1-3 years of experience in a customer support role, preferably in a cloud chat support department. Excellent communication skills, both written and verbal. Strong problem-solving abilities and attention to detail. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Proficiency in using customer support software and tools. Bachelor's degree in a related field is preferred. If you have a passion for helping customers and a strong technical background, we would love to hear from you. Join our team and make a difference in the lives of our clients.
Organizational Overview: Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses. With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match. We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting. Profile Overview: Driven Sales Professional: Proven ability to exceed sales targets through lead generation, qualification, and closing. Experienced in building relationships with decision-makers and understanding their needs. Strong Communication and Negotiation Skills: Excellent communication and presentation skills, enabling effective customer interactions, overcoming objections, and negotiating successful deals. Customer-Focused Approach: Dedicated to providing exceptional customer service and building long-term relationships. Skilled at understanding customer needs and offering tailored solutions. Roles & Responsibilities Exploring target market and identifying new leads and collecting them. Weighing Leads and approaching them by calling and reaching the right point of contact of the Property. Using sales scripts proffered by the company to drive sales and respond to customer rejections. Understanding the complexity of hotel operations and the Technology they are using. Understanding and solving any customer queries, or issues, if they have any reaching the right POCs, Escalating it if need someone else intervention. Understanding the issue with the Hotel operation software they are facing and maintaining fruitful relationships with existing customers by calling them. Understanding the Job requirements, do online research on competitors, Customers, products, and so on to get more insight. Expected to build strong relationships with decision-makers of the properties and understand their Technological priorities in Hotel Operations. Concentrating on hot leads, follow up and convert it into closure. Continually meeting or exceeding daily and monthly targets with respect to call volume and sales. Ensuring to meet Individual Quarterly and Annual Sales targets for each line of business of the company from telesales. Contacting clients to inform them about new developments in the company’s products. Developing quotes and proposals. Negotiating and renegotiating to close the deal. Providing round-the-clock support to customers. Identify opportunities for campaigns, and services, and make an alliance with Partners, and consultants that will lead to winning Sales for the company in Enterprise Accounts. Key Competencies for the Role: Lead Generation and Qualification: Proficient in identifying and qualifying potential leads through market research and targeted outreach. Communication and Presentation: Exceptional verbal communication and presentation skills, enabling clear and persuasive interactions with decision-makers. Product Knowledge: Solid understanding of IT products and their functionality, specifically within the hotel operations domain. Sales Acumen: Demonstrated ability to follow sales scripts, overcome objections, and close deals effectively. Relationship Building: Skilled at building rapport and trust with customers, fostering long-term relationships. Negotiation and Closing: Strong negotiation skills to achieve win-win outcomes and secure sales. Customer Service: Committed to providing outstanding customer support and resolving issues efficiently. Time Management and Organization: Ability to manage time effectively, prioritize tasks, and meet deadlines. Resilience and Persistence: Maintains a positive attitude and perseveres through challenges to achieve sales goals. Target Orientation: Driven to meet and exceed individual and team sales targets consistently. Requirements: Preferred 1 + years of Experience in telesales. Fluent in English, Hindi, and Gujarati language. Willing to work in the US Shift Excellent communication & presentation skills over the phone. Able to learn IT Products & its functionality Lots of patience, able to manage clients calmly by understanding their needs The ability to follow scripts. Strong negotiation and consultative sales skills. Exceptional customer service skills Preferred proven Sales Track record in Telesales Must have a laptop and a good internet connection.
Organizational Overview: Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses. With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match. We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting. Profile Overview: We are looking for a Billing Support Executive to join our team at Yanolja Cloud Solutions. The ideal candidate will be responsible for handling customer inquiries, resolving billing discrepancies, and ensuring smooth payment processing during night hours. If you have strong analytical skills, attention to detail, and a customer-centric mindset, we’d love to hear from you! Key Responsibilities: Handle customer queries related to invoices, payments, and refunds via email, chat, and calls. Investigate and resolve billing disputes, ensuring accurate resolutions. Process subscription updates, cancellations, and refunds as per company policies. Coordinate with internal teams (Finance, Sales, and Tech) to resolve billing-related issues. Monitor automated billing systems and escalate any discrepancies. Assist customers with payment failures and guide them on available payment options. Ensure compliance with company policies and industry regulations. Top Components Required for this profile: Billing & Customer Support Experience 1–3 years of experience in billing support, finance, or customer service. Hands-on knowledge of handling invoices, refunds, subscription updates, and resolving disputes. Strong Communication Skills Excellent written and verbal communication in English. Ability to handle customer queries professionally across email, chat, and phone. Technical Proficiency with Billing Tools Familiarity with billing platforms like Razorpay, Stripe, Zoho, or ERP systems. Comfortable troubleshooting billing issues using digital tools and systems. Analytical & Detail-Oriented Approach Strong analytical mindset to investigate and resolve discrepancies. High attention to detail for accurate processing and compliance. Skills & Qualifications: Experience: [1-3] years in billing support, finance, or customer service. Technical Skills: Familiarity with billing systems (e.g., Razorpay, Stripe, Zoho or other ERP tools) is a plus. Communication: Strong verbal and written communication skills in English. Adaptability: Comfortable working independently during night shifts.
Yanolja Cloud Solution Pvt. Ltd. (YCS), formerly eZee Technosys, is a global hospitality technology provider catering to small and medium-sized accommodation businesses. With a team of over 450 members and 17 years of experience, YCS serves 33,000+ customers across 170 countries, offering software in 50+ languages and round-the-clock support. The company has local teams in 15+ countries, including India, Thailand, Indonesia, and the USA. As a Driven Sales Professional, you will excel in exceeding sales targets by generating leads, qualifying prospects, and closing deals. Your expertise lies in cultivating relationships with decision-makers, addressing their needs, and showcasing strong communication and negotiation skills. A customer-centric approach is key, where delivering exceptional service and tailored solutions is paramount. Your responsibilities will include exploring target markets, identifying and pursuing new leads, and contacting property contacts to present our offerings. Utilizing sales scripts, you will engage with customers, understand hotel operations, and resolve queries efficiently. Building and maintaining relationships with existing clients, understanding their needs, and offering customized solutions will be crucial in your role. Key competencies required for this position include proficiency in lead generation, effective communication and presentation abilities, a solid understanding of IT products in the hotel operations domain, and a knack for following sales scripts and closing deals successfully. Building strong relationships, negotiation skills, exceptional customer service, time management, resilience, and target orientation are also vital for success in this role. To qualify, you should have at least 1 year of telesales experience, fluency in English, Hindi, and Gujarati, and be willing to work in the US shift. Strong communication and presentation skills, patience, the ability to learn IT products, negotiation skills, exceptional customer service, and a proven sales track record are essential. Additionally, you must possess a laptop and a reliable internet connection to fulfill your responsibilities effectively.,