Job Title: RM Onboarding & Support Associate Summary: We are looking for a motivated and detail-oriented professional to join our Revenue Management team as an RM Onboarding & Support Associate . The ideal candidate will have 1–3 years of experience in revenue management and will be responsible for onboarding new hotel partners, delivering ongoing support, and ensuring the successful execution of dynamic pricing strategies through our platform, eZee Mint. Key Responsibilities: Conduct onboarding sessions for hotel partners, providing training on eZee Mint and revenue management best practices Offer continuous support by resolving queries, troubleshooting issues, and advising on pricing strategies Collaborate with internal teams to ensure smooth implementation and adoption of revenue management tools Analyze performance data to measure strategy effectiveness and highlight improvement opportunities Keep up with industry trends and innovations to enhance support quality and drive revenue growth Foster strong relationships with hotel partners by providing timely and insightful assistance Registering hotels on online travel portals (Agoda, Airbnb, Booking.com) using YCS Content API tools to streamline and automate the onboarding process. Qualifications: Bachelor’s degree in Business, Finance, Hospitality, or a related field 1–3 years of experience in revenue management or a related domain Strong analytical and problem-solving skills Excellent communication and interpersonal abilities Comfortable working independently and in a team environment Proficiency in Microsoft Excel and familiarity with revenue management software Why Join Us? If you're passionate about hospitality, data-driven decision-making, and delivering exceptional partner experiences, we invite you to apply and contribute to the success of eZee Mint.

Job Title: RM Onboarding & Support Associate Summary: We are looking for a motivated and detail-oriented professional to join our Revenue Management team as an RM Onboarding & Support Associate . The ideal candidate will have 1–3 years of experience in revenue management and will be responsible for onboarding new hotel partners, delivering ongoing support, and ensuring the successful execution of dynamic pricing strategies through our platform, eZee Mint. Key Responsibilities: Conduct onboarding sessions for hotel partners, providing training on eZee Mint and revenue management best practices Offer continuous support by resolving queries, troubleshooting issues, and advising on pricing strategies Collaborate with internal teams to ensure smooth implementation and adoption of revenue management tools Analyze performance data to measure strategy effectiveness and highlight improvement opportunities Keep up with industry trends and innovations to enhance support quality and drive revenue growth Foster strong relationships with hotel partners by providing timely and insightful assistance Registering hotels on online travel portals (Agoda, Airbnb, Booking.com) using YCS Content API tools to streamline and automate the onboarding process. Qualifications: Bachelor’s degree in Business, Finance, Hospitality, or a related field 1–3 years of experience in revenue management or a related domain Strong analytical and problem-solving skills Excellent communication and interpersonal abilities Comfortable working independently and in a team environment Proficiency in Microsoft Excel and familiarity with revenue management software Why Join Us? If you're passionate about hospitality, data-driven decision-making, and delivering exceptional partner experiences, we invite you to apply and contribute to the success of eZee Mint.

 Responsibilities Follow up on inbound marketing leads and identify qualified opportunities providing appropriate levels of information at the right time for interested prospects Cold calls into prospects generated by a variety of outside sources Profile strategic accounts identify key individuals, research and obtain business requirements, and present solutions to start the sales cycle Schedule appointments and demos of eZee Products/Services Occasionally visit local properties to demonstrate our SAAS Ensure successful follow-through of the sales cycle by maintaining accurate activity and lead qualification information in the CRM application Prepare reports by collecting sales information and statistics Requirements A true passion for sales, 2+ years of sales experience. Strong and professional communication skills. Should read, write, and speak English, Zulu, Xhosa, and other regional languages as per the respective location. Excitement for new technology and a strong technical aptitude Great phone presence, the ability to engage and excite potential customers Hospitality experience / Hotel Tech or SAAS sales experience Positive and outgoing attitude - Aptitude to manage numerous requests and time demands concurrently while achieving production goals from assigned territory or set of accounts Promotes a strong sense of urgency for reaching goals and key deliverables (Time Management skills) Personal vehicle, laptop, and good internet connection Job Types: Full-time, Permanent Pay: Up to ₹30,000.00 per month Application Question(s): Do you have Personal Laptop? Current CTC License/Certification: Driving Licence (Required) Location: Kolkata, West Bengal (Required) Work Location: In person

Organizational Overview: Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses. With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match. We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting. Profile Overview: We are seeking a Customer Support Executive with 1-3 years of experience in Cloud Chat Support to join our team. The ideal candidate will be responsible for providing exceptional customer service and technical support to our clients through various communication channels. Technically proficient with a strong understanding of software products and the ability to troubleshoot issues effectively. Adept at analyzing needs, identifying solutions, and ensuring client satisfaction in a fast-paced environment. Team player with excellent communication and collaboration skills. Eager to contribute to a dynamic team and drive customer success within the hospitality industry or related sectors. Roles and Responsibilities: Respond to customer inquiries and issues through chat support in a timely and professional manner. Troubleshoot technical issues and provide solutions to customers. Escalate complex issues to the appropriate team members for resolution. Maintain accurate records of customer interactions and transactions. Provide product information and assistance to customers. Collaborate with other team members to improve customer support processes. Meet or exceed customer satisfaction goals and metrics. Top 5 Key Competencies: Proven ability to communicate effectively and foster positive business relationships. Strong relationship management and interpersonal skills. Analytical mindset to evaluate customer health and engagement metrics. Ability to work collaboratively across support and product teams. Technical proficiency in SaaS solutions and familiarity with CRM tools (e.g., HubSpot, Salesforce). Qualifications: Bachelor's degree in a related field or equivalent work experience. 1-3 years of experience in customer support or technical support. Excellent communication skills, both written and verbal. Strong problem-solving skills and attention to detail. Ability to work in a fast-paced environment and multitask effectively. Knowledge of cloud-based technologies and services is a plus. Must be able to do permanent night shifts . Should be able to do Rotation shifts and work on holidays. If you are a customer-focused individual with a passion for providing exceptional support, we encourage you to apply for the Customer Support Executive position.

Job Responsibilities (but not limited to): Client Onboarding: Coordinate the onboarding process for new clients, ensuring a smooth and efficient transition onto our platform. Needs Analysis: Conduct in-depth needs analysis with clients to understand their requirements and customize solutions accordingly. Training: Provide comprehensive training to clients on using our products and services effectively. Support Services: Respond to client inquiries promptly and resolve issues to ensure high levels of customer satisfaction. Relationship Building: Build strong relationships with clients, becoming a trusted advisor for their ongoing needs. Product Knowledge: Maintain an in-depth understanding of our products and services to offer expert advice and support. Feedback Gathering: Actively gather client feedback and communicate insights to the product and development teams for continuous improvement. Troubleshooting: Troubleshoot technical issues faced by clients and collaborate with the technical team to provide effective solutions. Documentation: Maintain accurate records of client interactions, issues, and resolutions in the CRM system. Requirements: Bachelor's degree, Technical Degree shall be preferred. Minimum of 2 years in a customer-facing role, such as customer support, account management, or client onboarding. Strong technical acumen to understand software products and effectively troubleshoot issues. A passion for delivering exceptional customer service and building lasting relationships. Proven ability to identify, analyze, and resolve problems in a timely manner. Ability to work in a dynamic and fast-paced environment, adjusting to changing client needs. Ability to collaborate effectively with cross-functional teams. Experience working in the hospitality industry, hotel tech companies, and OTA companies is preferred

Job Responsibilities (but not limited to): Client Onboarding: Coordinate the onboarding process for new clients, ensuring a smooth and efficient transition onto our platform. Needs Analysis: Conduct in-depth needs analysis with clients to understand their requirements and customize solutions accordingly. Training: Provide comprehensive training to clients on using our products and services effectively. Support Services: Respond to client inquiries promptly and resolve issues to ensure high levels of customer satisfaction. Relationship Building: Build strong relationships with clients, becoming a trusted advisor for their ongoing needs. Product Knowledge: Maintain an in-depth understanding of our products and services to offer expert advice and support. Feedback Gathering: Actively gather client feedback and communicate insights to the product and development teams for continuous improvement. Troubleshooting: Troubleshoot technical issues faced by clients and collaborate with the technical team to provide effective solutions. Documentation: Maintain accurate records of client interactions, issues, and resolutions in the CRM system. Requirements: Bachelor's degree, Technical Degree shall be preferred. Minimum of 2 years in a customer-facing role, such as customer support, account management, or client onboarding. Strong technical acumen to understand software products and effectively troubleshoot issues. A passion for delivering exceptional customer service and building lasting relationships. Proven ability to identify, analyze, and resolve problems in a timely manner. Ability to work in a dynamic and fast-paced environment, adjusting to changing client needs. Ability to collaborate effectively with cross-functional teams. Experience working in the hospitality industry, hotel tech companies, and OTA companies is preferred