Customer Relationship Manager

Job Title:

Company:

Job Summary:

CRM Executive

Key Responsibilities:

• Serve as the primary point of contact between the company and clients for all post-sales communication.
  
• Maintain and update customer records, project status, and feedback in CRM software or Excel reports.
  
• Handle customer queries, complaints, and requests efficiently and professionally.
  
• Coordinate with internal departments (Production, Dispatch, and Accounts) to ensure timely delivery and client satisfaction.
  
• Follow up on project timelines, order updates, and payment schedules.
  
• Prepare and share daily/weekly reports with management.
  
• Assist in maintaining documentation such as invoices, delivery challans, and client correspondence.
  
• Support the sales and marketing teams in client retention and relationship-building activities.
  
• Maintain a professional and positive relationship with clients to enhance trust and long-term partnerships.
  

Required Skills & Qualifications:

• Graduate or Postgraduate

  (preferred in Business Administration / Marketing / Commerce).

• 1–3 years of experience

  in CRM, Customer Support, or Client Coordination (preferably in a manufacturing setup).
• Excellent communication skills in Hindi and English.
  
• Proficiency in MS Office (Excel, Word, Outlook) and basic CRM tools.
  
• Strong organizational and multitasking abilities.
  
• Positive attitude, patience, and attention to detail.
  

Salary:

20,000 – 30,000 per month (Based on experience and skills)

Perks & Benefits:

• Opportunity to work with a fast-growing structural fabrication brand.
  
• Exposure to client communication and project management.
  
• Supportive work environment with growth opportunities.