Kiran Motors

Role: Customer/Quality Care Manager Automobile Industry A Customer Care Manager in the automobile industry is responsible for ensuring excellent customer service across all touchpoints, handling customer queries and complaints, enhancing customer satisfaction, and maintaining long-term client relationships. Key Responsibilities: 1. Customer Relationship Management Build and maintain strong relationships with customers. Act as a point of contact between the company and customers. Ensure timely resolution of customer complaints and concerns. 2. Service Quality Monitoring Oversee the customer service team and ensure high standards of service. Monitor customer feedback and implement improvement strategies. Conduct surveys and collect feedback to measure customer satisfaction. 3. Handling Complaints and Escalations Address and resolve customer complaints promptly and professionally. Investigate recurring issues and coordinate with other departments for resolution. 4. Process Improvement Analyze service processes and suggest improvements. Implement standard operating procedures (SOPs) to streamline service operations. 5. Team Management Train, guide, and supervise customer service executives. Set team goals and monitor performance metrics. Motivate staff to provide excellent customer service. 6. Coordination with Departments Collaborate with sales, service, and technical departments to resolve customer issues. Ensure smooth communication across departments to provide a seamless customer experience. 7. Customer Retention and Loyalty Implement loyalty programs and customer retention strategies. Identify high-value customers and provide personalized services. 8. Reporting and Documentation Maintain records of customer interactions and service activities. Prepare and present reports on service performance and customer satisfaction. Required Skills: Excellent communication and interpersonal skills Problem-solving and conflict resolution Leadership and team management Knowledge of automobile products and services Customer-focused mindset CRM software proficiency

1. Legal Knowledge and Expertise In-depth understanding of laws and regulations relevant to the industry (corporate law, labor law, contract law, etc.) Familiarity with legal research tools and databases. 2. Contract Management Drafting, reviewing, and negotiating various legal documents and contracts. Ensuring compliance with contractual obligations. 3. Regulatory Compliance Ensuring the organization adheres to all legal and regulatory requirements. Interacting with government bodies and handling legal filings. 4. Litigation Management Coordinating with external legal counsel for litigation matters. Managing internal responses to legal actions and disputes. 5. Risk Management Identifying and mitigating legal risks. Advising management on potential legal implications of business decisions. 6. Communication Skills Clear and persuasive communication with stakeholders, including executives, regulators, and external counsel. Translating complex legal language into business-friendly advice. 7. Leadership and Team Management Leading in-house legal teams. Providing training and guidance on legal policies and procedures. 8. Analytical and Problem-Solving Abilities Assessing legal problems and devising strategic responses. Making sound judgments under pressure. 9. Attention to Detail Meticulous review of legal documents to ensure accuracy and prevent liability. 10. Negotiation Skills Effectively negotiating settlements, contracts, and disputes in the companys best interest. Role & responsibilities Preferred candidate profile

Job Summary: The Mechanical Service Advisor acts as the liaison between customers and the workshop technicians. They are responsible for understanding customer vehicle issues, providing accurate service estimates, and ensuring repairs are completed efficiently and to customer satisfaction. Key Responsibilities: Greet customers and identify their vehicle service needs through clear communication. Accurately document vehicle concerns and service requests. Provide detailed cost estimates and obtain customer approvals before proceeding. Coordinate with workshop technicians to schedule and prioritize repairs. Communicate repair progress, timelines, and any changes to customers promptly. Inspect completed repairs to ensure quality and completeness. Process invoices, payments, and warranty claims when applicable. Maintain updated knowledge of automotive technologies and workshop procedures. Promote additional services based on vehicle inspection reports or service history. Ensure high levels of customer satisfaction and resolve any complaints professionally. Requirements: Proven experience as a Service Advisor or in a similar automotive role. Strong knowledge of automotive systems and mechanical repairs. Excellent customer service and communication skills. Ability to explain technical issues to non-technical customers. Proficient in using service management software and Microsoft Office. Detail-oriented with strong organizational and multitasking abilities. High school diploma or equivalent; technical or vocational training is a plus.

Job Summary: We are looking for an enthusiastic and customer-oriented Telecaller to join our automobile dealership/service center. The ideal candidate will be responsible for handling inbound and outbound calls to generate leads, follow up on inquiries, promote services, and schedule test drives or service appointments. Key Responsibilities:Make outbound calls to potential customers to inform them about vehicle offers, finance schemes, or service promotions. Follow up with interested customers and maintain a database of leads. Handle incoming calls and respond to customer queries about products, pricing, and availability. Schedule appointments for vehicle test drives or service bookings. Maintain records of conversations and update the CRM system. Coordinate with the sales and service teams to ensure follow-ups and customer satisfaction. Collect feedback from customers to improve service and products. Meet daily, weekly, and monthly call and lead targets. Requirements:Education: Minimum 12th pass; graduate preferred. Experience: 0–2 years in telecalling, preferably in the automotive sector. Good communication skills in [insert relevant languages, e.g., English, Hindi, etc.]. Basic computer knowledge and proficiency in MS Office or CRM tools. Persuasive speaking voice.

Roles and Responsibilities Manage daily operations of the service department, ensuring efficient workflow and meeting customer expectations. Supervise a team of technicians, providing guidance on repair techniques, safety protocols, and quality standards. Conduct regular inspections to identify areas for improvement and implement changes to increase productivity. Develop and maintain relationships with customers, understanding their needs and preferences to deliver personalized services. Ensure compliance with company policies, procedures, and regulatory requirements.

The Facility Management Admin Executive is responsible for coordinating and ensuring the efficient and smooth operation of all facility-related activities. This includes managing office maintenance, vendor coordination, security, housekeeping, procurement, and ensuring compliance with company standards and safety regulations.

Need Tele Caller for Finance department In the Used car

SALES EXECUTIVE JOB DESCRIPTION Sales executives are the key point of contact between an organization and its clients: answering queries, offering advice and introducing new products. Sales executive uses his Knowledge, expertise and experience to understand customer’s needs in order to help them make the best choice. Their work includes: · Organizing sales visits · Demonstrating and presenting products · Establishing new business · Maintaining accurate records · Attending trade exhibitions, conferences and meetings · Reviewing sales performance · Negotiating contracts and packages · Aiming to achieve monthly or annual targets. · Sells products by establishing contact and developing relationships with prospects; recommending solutions. · Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements. · Presentation Skills, Client Relationships, Emphasizing Excellence, Energy Level, Negotiation, Prospecting Skills, Meeting Sales Goals, Creativity, Sales Planning, Independence, Motivation for Sales · Should have a customer focused approach and empathy towards customer · Should be fluent in the local language and English. · Should have basic computer skills. · Should have good communication skills.

Job Summary: We are seeking a skilled and detail-oriented Civil Engineer to join our team. The ideal candidate will be responsible for designing, developing, and overseeing construction projects including roads, bridges, buildings, and infrastructure. You will ensure compliance with industry standards, safety regulations, and client requirements. Key Responsibilities: Design, plan, and manage civil construction projects from concept to completion. Prepare detailed drawings, blueprints, specifications, and cost estimates. Conduct site inspections and feasibility assessments. Supervise construction activities to ensure compliance with technical designs and safety standards. Collaborate with architects, contractors, and stakeholders. Use CAD software and other engineering tools for project planning and modeling. Review and approve project plans and reports. Monitor project progress, budget, and timelines. Ensure environmental regulations and sustainability practices are followed. Role & responsibilities Preferred candidate profile

NEED A CANDIDATE WHO HAVE GOOD COMMUNICATION SKILL

NEED A CANDIDATE WHO HAVE GOOD KNOWLEDGE IN AUTOMOBILE SERVICE SECTOR.

Knowing all the details of the product or service offerings. Regularly updating and obtaining the lists of individual contact details. Identify customer needs and provide solutions through the company’s products and services Build and maintain positive relationships with future prospects. Keep record of every customer interaction and sales activities.

CEO- Business Operations (Sales and Service) Kiran Motors (Maruti Suzuki Arena) Kalwar Road, Jaipur, Rajasthan Must have minimum 10 Years Automobile Leadership Experience Preferably from Auto Dealership/OEM background Sound knowledge and hands on experience of Sales and After sales Operations Target Oriented individual with a passion to achieve Numbers and Revenue Responsible for location operations end to end- Infra, People, Process, Profit and Customer Satisfaction. CTC- Rs. 18 LPA- 30 LPA

Job Title: Relationship Manager - Sales Location: Ahmedabad, Gujarat, India Company: Kiran Motors Ltd About Us: Kiran Motors Ltd, established in 1986, is one of the oldest and most respected automobile dealerships for Maruti Suzuki in Gujarat, with a presence in Mumbai since 2017. We pride ourselves on delivering exceptional service, driven by a motivated workforce committed to creating enriching experiences for our customers. Our services include sales of Maruti Suzuki vehicles, service and accidental repairs, Maruti Genuine Spares, Accessories, Insurance, Extended Warranty, Certified Pre-Owned Cars, and Drivers Training School. With over three decades of trust, Kiran Motors Ltd continues to grow, offering dynamic career opportunities in the automobile industry. Position Summary: We are seeking a proactive and customer-focused Relationship Manager - Sales to join our team in Ahmedabad. The ideal candidate will be responsible for driving sales, building strong relationships with clients, and ensuring a high level of customer satisfaction. Key Responsibilities: 1. Sales & Client Management: o Identify and pursue new sales opportunities, convert leads into sales, and meet or exceed sales targets. o Develop and maintain strong relationships with existing clients to ensure repeat business and customer loyalty. 2. Customer Service: o Provide exceptional customer service by understanding client needs and recommending suitable Maruti Suzuki vehicles and services. o Handle customer inquiries, provide product demonstrations, and ensure a seamless sales process. 3. Market Research & Strategy: o Stay updated on market trends, competitor activities, and customer preferences to identify business opportunities. o Collaborate with the sales team to develop effective sales strategies and promotional campaigns. 4. Documentation & Compliance: o Ensure accurate and timely completion of all sales documentation, including RTO and insurance processes. o Adhere to company policies and legal requirements. 5. Team Collaboration: o Work closely with the service, finance, and other departments to ensure a smooth customer experience from sale to service. o Participate in training programs and team meetings to stay informed and aligned with company goals. Qualifications: • Experience: 6 months to 4 years in sales, preferably in the automobile or related industry.( Fresher’s Can Apply ) • Education: Bachelor’s degree in Business, Marketing, or a related field is preferred. • Skills: o Strong interpersonal and communication skills. o Ability to build and maintain client relationships. o Proficiency in using CRM software and MS Office. o Self-motivated, result-oriented, and able to work independently. o Valid driving license. Compensation: • Competitive salary with performance-based incentives. Why Join Kiran Motors Ltd? • Be part of a well-established and respected brand in the automobile industry. • Enjoy a collaborative work environment with opportunities for professional growth. • Work with a team that values customer satisfaction and innovation. Application Process: If you are passionate about sales and customer service and want to grow your career with a leading automobile dealership, we’d love to hear from you! Join Kiran Motors Ltd and drive your career forward with us!