Service Advisor

Job Description

Job Summary: The Mechanical Service Advisor acts as the liaison between customers and the workshop technicians. They are responsible for understanding customer vehicle issues, providing accurate service estimates, and ensuring repairs are completed efficiently and to customer satisfaction. Key Responsibilities: Greet customers and identify their vehicle service needs through clear communication. Accurately document vehicle concerns and service requests. Provide detailed cost estimates and obtain customer approvals before proceeding. Coordinate with workshop technicians to schedule and prioritize repairs. Communicate repair progress, timelines, and any changes to customers promptly. Inspect completed repairs to ensure quality and completeness. Process invoices, payments, and warranty claims when applicable. Maintain updated knowledge of automotive technologies and workshop procedures. Promote additional services based on vehicle inspection reports or service history. Ensure high levels of customer satisfaction and resolve any complaints professionally. Requirements: Proven experience as a Service Advisor or in a similar automotive role. Strong knowledge of automotive systems and mechanical repairs. Excellent customer service and communication skills. Ability to explain technical issues to non-technical customers. Proficient in using service management software and Microsoft Office. Detail-oriented with strong organizational and multitasking abilities. High school diploma or equivalent; technical or vocational training is a plus.