Company: Arpanna Group Website: https://arpannagroup.com/ Location: Mumbai Experience: 3 to 8 years Industry: Real Estate / Construction / Infrastructure Department: Purchase / Procurement / Supply Chain Employment Type: Full Time, Permanent Job Description: We are looking for a dynamic Procurement Role to join our growing team at Arpanna Group , a reputed name in the real estate and infrastructure domain. The ideal candidate will have proven experience in handling procurement operations, vendor management, and cost-effective purchasing strategies. Key Responsibilities: End-to-end procurement of construction materials, MEP items, and services. Develop, manage, and maintain strong vendor/supplier relationships. Floating RFQs, evaluating quotations, negotiation, and finalizing purchase orders. Cost optimization and inventory planning. Ensure timely delivery and quality compliance of materials and services. Coordinate with project, accounts, and warehouse teams for smooth operations. Maintain records of purchases, pricing, and other important data. Ensure compliance with company policies, regulatory standards, and contract terms. Key Skills: Procurement Management Vendor Development & Negotiation Strategic Sourcing Material Management Purchase Order Processing Inventory Planning Real Estate/Construction Materials Knowledge ERP Systems (Tally, SAP, etc.) Desired Candidate Profile: 28 years of experience in procurement, preferably in real estate or construction. Strong negotiation, communication, and analytical skills. Ability to multitask and work under pressure. Knowledge of local vendors and material rates is a plus.
Arpanna Group is looking for a professional and well-spoken Front Desk Executive to manage our reception area. You will be the first point of contact for visitors and play a key role in creating a welcoming environment. Key Responsibilities: Greet and assist visitors and clients courteously Manage incoming calls and route them to the appropriate departments Handle correspondence, couriers, and front office supplies Maintain a clean and organized reception area Provide administrative support when required Skills Required: Excellent communication and interpersonal skills Presentable and polite demeanor Proficiency in MS Office and basic office equipment Ability to multitask and stay organized
Job Title: Sales Manager - Luxury Car Brand Location: Mumbai Job Type: Full-time Position Overview: We are seeking a dynamic and results-driven Relationship Manager to join our team. The successful candidate will be responsible for promoting and selling Lexus cars to potential customers, meeting sales targets, and ensuring overall customer satisfaction. If you have a passion for luxury automobiles and possess excellent communication and interpersonal skills, we invite you to apply for this exciting opportunity. Key Responsibilities: Sales Generation: Actively engage with potential customers to understand their preferences and needs. Showcase Lexus car models, highlighting features, benefits, and unique selling points. Conduct test drives to allow customers to experience the luxury and performance of Lexus vehicles. Negotiate and close sales deals in a professional and customer-centric manner. Customer Relationship Management: Build and maintain strong relationships with customers to foster repeat business and referrals. Provide personalized and attentive service to ensure customer satisfaction throughout the sales process. Address customer inquiries, concerns, and requests promptly and effectively. Product Knowledge: Stay updated on the latest features, specifications, and technologies of Lexus car models. Conduct continuous training to enhance product knowledge and sales skills. Sales Reporting: Maintain accurate and up-to-date records of sales activities, customer interactions, and prospects. Generate regular sales reports to track individual and team performance against targets. Collaboration: Work closely with the sales team and other departments to ensure a seamless customer experience. Participate in sales meetings and training sessions to enhance product knowledge and sales skills.
Job Title: Account Executive Department: Accounts & Finance Location: Thane Reports To: Accounts Manager / Finance Head Job Purpose: The Account Executive will be responsible for managing the accounts related to the automobile sales process. This includes invoicing, ledger management, reconciliation and ensuring accuracy of all financial records. The role requires strong knowledge of accounting practices, Tally software and excellent proficiency in MS Excel. Key Responsibilities: Manage and maintain accounts for automobile sales transactions. Prepare and issue sales invoices, credit notes, and debit notes accurately. Record and reconcile day-to-day financial transactions in Tally ERP. Maintain customer ledgers, verify outstanding payments and follow up for collections in coordination with the sales team. Ensure timely updating of sales, receipts and adjustments in books of accounts. Handle statutory compliances related to sales (GST, TDS, etc.) and ensure proper documentation. Prepare regular MIS reports, sales summaries, and financial statements for management review. Coordinate with internal teams (Sales, Admin, Accounts) for smooth financial operations. Assist in month-end and year-end closing activities. Maintain proper filing of invoices, receipts and related documents. Key Skills & Competencies: Strong knowledge of Accounting Principles . Hands-on experience with Tally ERP (latest version preferred). Proficiency in MS Excel (VLOOKUP, Pivot Tables, Data Analysis, etc.). Good understanding of GST, TDS and other statutory requirements related to sales. Attention to detail and accuracy in data entry & reporting. Strong communication and coordination skills. Ability to work independently and manage multiple tasks. Qualifications & Experience: Bachelors Degree in Commerce, Accounting, or Finance. 2–5 years of relevant experience in Accounts, preferably in an Automobile Dealership / Retail Sales . Experience in handling invoicing and customer account management is a must. Employment Type: Full-Time
Job Title : Sales Executive (Automobile Dealership) Location : Thane & Andheri Job Description & Key Responsibilities : 1. Sales and Customer Engagement : Drive sales of vehicles by engaging with walk-in customers, leads, and inquiries. Provide detailed information about vehicle models, features, and benefits to prospective buyers. Conduct test drives and vehicle demonstrations to help customers experience the products first-hand. Understand customer needs and recommend appropriate vehicle options to meet their requirements. 2. Customer Relationship Management : Build and maintain strong relationships with existing and potential customers to ensure long-term business growth. Follow up with leads and prospects regularly through calls, emails, or in-person visits to convert inquiries into sales. Provide excellent customer service throughout the sales process, including after-sales support. 3. Sales Targets : Achieve monthly and quarterly sales targets set by the dealership. Track and report daily, weekly, and monthly sales performance to management. Identify new sales opportunities and market trends to boost dealership sales. 4. Documentation and Compliance : Assist customers in completing necessary documentation for vehicle purchases, including financing options, insurance, and registration. Ensure all sales transactions are compliant with dealership policies and regulatory requirements. 5. Product Knowledge : Stay updated on the latest automobile products, models, and technological advancements. Attend training sessions provided by the dealership and manufacturers to enhance product knowledge. 6. Collaboration : Work closely with other departments such as finance, service, and marketing to ensure a seamless customer experience. Provide feedback from customers to the dealerships management to improve services and sales strategies. Requirements : Proven experience in sales at an automobile dealership. Strong understanding of the automotive market and customer preferences. Excellent communication and interpersonal skills. Goal-oriented with a passion for sales. Educational Qualification : Bachelors degree or equivalent experience in sales, marketing, or related fields.
Job Title: Bodyshop Advisor Department: After-Sales / Bodyshop Location: Thane /Andheri Job Purpose: To act as the primary contact for customers with accidental/damaged vehicles, ensuring smooth processing of insurance claims, accurate repair estimation, and timely delivery of vehicles with high-quality workmanship and customer satisfaction. Key Responsibilities: Attend customers visiting the bodyshop for accidental vehicle repairs. Conduct preliminary inspection of vehicles and prepare repair estimates. Coordinate with insurance surveyors for claim approvals and documentation. Explain repair scope, timelines, and costs to customers in a clear and transparent manner. Open job cards, update repair status, and ensure timely completion of work. Regularly update customers about the progress of their vehicles. Coordinate with workshop, spare parts, and paint teams for smooth workflow. Ensure final quality check before vehicle delivery. Maintain proper records of claims, documents, and repair history. Handle customer queries, complaints, and escalate issues when required. Qualifications & Skills: Graduate / Diploma in Automobile / Mechanical Engineering. Minimum 23 years experience as Service Advisor / Bodyshop Advisor in automobile industry. Strong knowledge of accident repair processes, insurance claim procedures, and workshop operations. Excellent communication & negotiation skills. Good computer knowledge (DMS, MS Office, Insurance portals). Customer-centric approach with ability to handle pressure. Key Performance Indicators (KPIs): Claim approval turnaround time. Repair quality & first-time fix rate. Customer satisfaction & feedback score. On-time delivery percentage. Revenue generation & insurance claim processing efficiency. Interested candidates may connect with Karan at 8169447471 or via email at hrd@arpanna.com.
Job Description: Head of Marketing Luxury Car Segment Position Overview We are seeking a highly experienced and visionary Head of Marketing to lead the marketing function for our luxury car segment. The role involves end-to-end ownership of marketing strategy, execution and brand positioning to enhance market presence, generate leads and drive sales growth. The ideal candidate will be responsible for strengthening brand image, conceptualizing innovative campaigns, and executing 360 marketing initiatives across digital, ATL, BTL, and experiential platforms. Key Responsibilities Develop and implement the annual marketing strategy aligned with business goals and sales targets. Build, strengthen and manage the brand image in the luxury automobile market. Design and execute 360 marketing campaigns (Digital, ATL, BTL, PR, Events, Influencer Marketing, Sponsorships). Follow OEM guidelines in designing marketing strategies and ensure strict compliance with brand standards. Liaise and maintain strong relationships with OEM teams to align campaigns, co-create initiatives and leverage OEM resources. Manage luxury customer engagement programs, experiential events and brand collaborations. Contribute to the Annual Business Plan (ABP) with insights, strategies and marketing-driven revenue contributions. Allocate and manage marketing budgets effectively to ensure ROI and cost optimization. Maintain brand consistency across all communication platforms and touchpoints. Track, analyze and report campaign performance with actionable insights. Key Performance Indicators (KPIs) Lead Generation: Achieve quarterly targets for qualified leads contributing to sales funnel. Brand Awareness: Increase brand recall and preference scores through market surveys. Event ROI: Measure success of luxury events/launches through footfall, media coverage and lead conversion. Campaign Performance: ROI on marketing spend, CPL (Cost Per Lead) and campaign response rates. Sales Contribution: % contribution of marketing-led leads to overall sales closures. Customer Engagement: Increase repeat customer engagement and NPS (Net Promoter Score). Budget Management: Ensure 5% variance between planned and actual marketing spends. Required Skills & Competencies Strong expertise in luxury brand marketing (automobile, hospitality, lifestyle, or premium sectors). Proven track record in 360 marketing management (Digital, ATL & BTL). Excellent knowledge of digital marketing, CRM and lead generation funnels. Strategic thinker with strong business acumen linking marketing to sales results. Strong vendor management and negotiation abilities. Creative yet analytical approach with focus on measurable outcomes. Qualifications & Experience MBA/PG in Marketing or related field. 10–15 years of experience in marketing, with significant exposure to the luxury automobile or premium lifestyle sector. Demonstrated success in brand building, luxury positioning, and demand generation. Experience in managing multi-crore marketing budgets and leading cross-functional teams.
Job Title: Bodyshop Manager Department: Bodyshop Location: Andheri Reporting To: General Manager / Service -VP Job Summary: The Bodyshop Manager will be responsible for overseeing the daily operations of the bodyshop , ensuring efficient workflow, high-quality repairs, customer satisfaction and achievement of departmental targets. This role requires strong technical expertise in automobile body repair, team management skills and the ability to optimize resources for maximum profitability. Key Responsibilities: Manage the overall operations of the bodyshop, including scheduling, workflow distribution and timely delivery of vehicles. Supervise and guide a team of bodyshop staff including painters, denters, estimators and service advisors. Ensure accurate vehicle damage assessment, job card preparation and cost estimation for customers and insurance companies. Coordinate with insurance surveyors and customers for approvals and repair updates. Maintain quality control by conducting final inspections before vehicle delivery. Monitor productivity, turnaround time (TAT) and adherence to manufacturer standards. Maintain customer satisfaction through effective communication, complaint handling and timely delivery. Control departmental expenses, manage inventory of paint, consumables, and spare parts. Prepare and review MIS reports on revenue, productivity and profitability. Ensure compliance with health, safety and environmental regulations. Conduct training and development for bodyshop staff to upgrade skills and performance. Qualifications & Skills: Graduate/Diploma in Automobile/Mechanical Engineering or equivalent. Strong knowledge of accident repairs, denting, painting and insurance claim processes. Excellent leadership, team management and problem-solving skills. Strong communication and customer-handling skills. Proficiency in MS Excel and DMS/ERP systems used in automobile dealerships. Key Performance Indicators (KPIs): Customer Satisfaction Index (CSI) scores. Workshop productivity and efficiency. Revenue and profitability targets. Insurance claim processing turnaround time. Quality and rework percentage.
Job Description: Telemarketing Executive Company Name: Arpanna Motors Pvt. Ltd. Website: https://arpannagroup.com/ Position: Service tele caller Location: Thane Department: Service Reports To: call Center TL/ Manager Role Overview: The Telemarketing Executive will play a pivotal role in driving business growth by generating leads, engaging with prospective customers, and coordinating closely with the Service team. The ideal candidate should have exceptional communication skills, proficiency in MS Office, and a proactive approach to meeting targets and reporting progress. Key Responsibilities: 1. Lead Generation: Identify and generate leads through various channels, including cold calling, online research, and databases. Qualify prospects by understanding their requirements and potential interest in the company's products or services. 2. Customer Outreach: Initiate and manage calls with potential customers to present company offerings, answer queries, and build rapport. Follow up with prospects to nurture relationships and move them through the Service funnel. 3. Service Coordination: Collaborate with the Service team to ensure seamless handover of qualified leads. Provide relevant customer insights and feedback to the Service team for effective follow-ups. 4. Reporting & Documentation: Maintain detailed records of calls, conversations, and outcomes in the CRM system or designated tools. Prepare and present periodic reports on lead generation, call statistics, and Service coordination activities. 5. Administrative Tasks: Prepare and update databases, spreadsheets, and reports using MS Office tools (Excel, Word, PowerPoint). Ensure accurate data entry and maintenance of lead databases. 6. Continuous Improvement: Stay updated on industry trends and the company's products/services. Actively participate in training sessions and contribute to improving team processes. Qualifications and Skills: Education: Bachelor's degree in Business, Marketing, or a related field (preferred). Interested candidates may connect with Karan at 8169447471 or via email at hrd@arpanna.com.
Job Title: Insurance Executive Renewal & Rollover Department: Sales / After-Sales (Insurance) Location: Thane/Andheri Job Purpose: To manage the renewal and rollover of motor insurance policies by ensuring timely follow-up with customers, providing best insurance solutions, and maintaining strong relationships with customer retention and revenue targets. Key Responsibilities: Contact customers for renewal of expiring motor insurance policies. Educate customers on insurance options, premium differences, and benefits. Coordinate with multiple insurance companies to get competitive quotes. Process policy renewals, rollovers, endorsements, and cancellations. Maintain records of policies renewed, rollover conversions, and follow-ups. Achieve monthly/quarterly renewal and rollover targets. Ensure high customer satisfaction by handling queries and claim-related escalations. Build strong relations with insurance partners for smooth operations. Cross-sell add-on covers and related financial products. Qualifications & Skills: Graduate (preferred) with IRDA certification (if required). Minimum 12 years experience in motor/general insurance (automobile dealership preferred). Good communication and convincing skills. Strong negotiation & customer service orientation. Basic computer knowledge (MS Office, DMS, insurance portals). Key Performance Indicators (KPIs): Renewal conversion ratio. Rollover policy achievement. Customer retention percentage. Cross-sell revenue (add-on covers, new policies). Customer satisfaction score. interested candidates may connect with Karan at 8169447471 or via email at hrd@arpanna.com.
Job Title: Delivery Coordinator Department: Sales Location: Thane Reporting To: Sales Manager Job Summary: The Delivery Coordinator is responsible for managing the end-to-end vehicle delivery process, ensuring a smooth, error-free, and delightful experience for customers. The role involves coordination between sales, accounts, RTO, accessories, and other departments to ensure all formalities are completed before handover of the vehicle. Key Responsibilities: Plan and coordinate vehicle deliveries as per the sales teams schedule. Ensure all pre-delivery formalities are completed, including RTO registration, insurance, invoicing, and payment clearance. Verify delivery checklist, including vehicle preparation, accessories fitment, PDI (Pre-Delivery Inspection), and documentation. Coordinate with customers regarding delivery time, date, and special requests. Arrange delivery ceremonies (welcome kit, bouquet, photographs, etc.) to enhance customer experience. Ensure accurate and complete handover of documents such as RC, insurance, warranty booklet, owners manual, invoices, etc. Liaise with finance, RTO and other teams to resolve pending cases or discrepancies. Maintain delivery records and update DMS/CRM systems. Collect customer feedback post-delivery and support the CSI (Customer Satisfaction Index) improvement. Handle escalations and complaints related to delivery processes. Qualifications & Skills: Graduate in any discipline (Automobile background preferred). 25 years of experience in sales coordination, delivery, or customer service in the automobile sector. Strong organizational and coordination skills. Good communication and customer-handling abilities. Proficiency in MS Office,CRM, and dealership management systems. Pleasant personality with attention to detail. Key Performance Indicators (KPIs): Timely delivery of vehicles as per schedule. Accuracy and completeness of delivery documentation. Customer satisfaction / CSI scores during delivery process. Reduction in delivery-related complaints or delays. Number of error-free deliveries completed. Interested candidates may connect with Karan at 8169447471 or via email at hrd@arpanna.com.
Job Title: Service Advisor Department: After-Sales / Service Location: Thane Job Purpose: To act as the bridge between customers and the workshop, ensuring smooth vehicle service operations by understanding customer concerns, preparing accurate job cards, coordinating repairs, and delivering vehicles with complete satisfaction. Key Responsibilities: Greet customers and understand their vehicle service/repair requirements. Prepare job cards with accurate details of customer complaints and vehicle condition. Provide cost estimates, service options, and get customer approval. Coordinate with workshop technicians to ensure proper diagnosis and repairs. Regularly update customers on the progress and additional requirements if any. Conduct final inspection with the workshop team before vehicle delivery. Explain the work carried out, final invoice, and maintenance tips to customers. Handle customer queries, feedback, and resolve complaints effectively. Maintain service records and ensure timely follow-up for repeat business. Qualifications & Skills: Graduate / Diploma in Automobile or Mechanical Engineering. 23 years experience as Service Advisor in automobile industry (preferred). Strong knowledge of vehicle servicing, repair processes, and workshop systems. Excellent communication, interpersonal, and customer-handling skills. Basic computer knowledge (MS Office, DMS / CRM). Ability to work under pressure with problem-solving attitude. Key Performance Indicators (KPIs): Customer satisfaction index (CSI). Job card accuracy & quality of complaint capture. Upselling of value-added services. On-time delivery of vehicles. Repeat business & customer retention. Interested candidates may connect with Karan at 8169447471 or via email at hrd@arpanna.com.