Bodyshop Advisor

Job Title: Bodyshop Advisor

Department: After-Sales / Bodyshop Location: Thane /Andheri

Job Purpose:

To act as the primary contact for customers with accidental/damaged vehicles, ensuring smooth processing of insurance claims, accurate repair estimation, and timely delivery of vehicles with high-quality workmanship and customer satisfaction.

Key Responsibilities:

• Attend customers visiting the bodyshop for accidental vehicle repairs.
• Conduct preliminary inspection of vehicles and prepare repair estimates.
• Coordinate with insurance surveyors for claim approvals and documentation.
• Explain repair scope, timelines, and costs to customers in a clear and transparent manner.
• Open job cards, update repair status, and ensure timely completion of work.
• Regularly update customers about the progress of their vehicles.
• Coordinate with workshop, spare parts, and paint teams for smooth workflow.
• Ensure final quality check before vehicle delivery.
• Maintain proper records of claims, documents, and repair history.
• Handle customer queries, complaints, and escalate issues when required.

Qualifications & Skills:

• Graduate / Diploma in Automobile / Mechanical Engineering.
• Minimum 23 years experience as Service Advisor / Bodyshop Advisor in automobile industry.
• Strong knowledge of accident repair processes, insurance claim procedures, and workshop operations.
• Excellent communication & negotiation skills.
• Good computer knowledge (DMS, MS Office, Insurance portals).
• Customer-centric approach with ability to handle pressure.

Key Performance Indicators (KPIs):

• Claim approval turnaround time.
• Repair quality & first-time fix rate.
• Customer satisfaction & feedback score.
• On-time delivery percentage.
• Revenue generation & insurance claim processing efficiency.

Interested candidates may connect with Karan at 8169447471 or via email at hrd@arpanna.com.